incl. 19 % Tax excl. Shipping costs
Shipping times
The down shipping-time depens on when you payment reaches us of course!
If you pay successfully by Sofortüberweisung, Paypal or credit card Kreditkarte after you finished your order, we will ship your order immediatelly after the shown time. Also by payment by cash on delivery or invoice. For banktransfer payment, please remember it takes around 2-3 days for the payment to reach our account!
Our notebooks and computers are individually build, but of course you have the 14-day return-right!
Service & Support
Welcome to TUXEDO Support - how can we help you?
Linux at TUXEDO
Are you wondering if Linux is right for you? Our team will be happy to answer your questions and explain details about the free operating system at TUXEDO.
Let the advantages and services convince you!
Hardware
Notebook, PC, both - and which model? Our technical service team also provides advice on selection, equipment and puts together suitable offers for your technical requirements.
Questions and Answers
In addition to consulting on Linux on TUXEDO devices, our technical service team is of course also available for all other questions about Linux at TUXEDO.
Instructions and Tips
Most situations can be solved quickly and easily by yourself. This saves you time and you can use your device directly again. We provide you with instructions, first steps and short tips for all TUXEDO models.
System Recovery
Even in the case of a case, you don't have to rely on us: Your device can be reset to the factory settings - completely automatically! Everything is included with your order and you can get started right away.
Technical Service
Our competent technicians are also happy to help with service requests. You have different possibilities to contact us. We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm. But also outside these times you can contact our team with your request by e-mail.
An extra function is available in your customer account for repair requests (RMA).
Contact
We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm (German time). But also outside these times you can contact our team with your request by e-mail. Please include your customer number, the model name of your laptop or PC and as detailed a description of your request as possible. The more details you give us, the faster we can process your request!
We might not be able to answer questions about third party hardware or software. For questions about popular open source software (Thunderbird, Filezilla...) please contact a forum e.g. ubuntuforums.org. The research effort for application specific setup is immense and not manageable at the current time. Basic compatibility questions e.g. are of course still welcome!
An extra function is available in your customer account for repair requests (RMA).
