• Your Linux specialist since 2004
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Service & Support

January 11th, 2021 – We are very pleased about the great demand for TUXEDO products. Nevertheless, the pre-Christmas period and the past year have given us a lot of work, which we can only catch up on gradually. For this we ask for a little patience.

But of course we will not leave you alone!
● If you have already sent us an e-mail, we will of course answer it as soon as possible!
● For questions about our notebooks, please take a look at the respective technical details. These are very detailed and hopefully helpful!
● For support requests, our online help is the first stop and always worth a look. This can save you possible waiting times and you will get directly to the desired result!

Welcome to TUXEDO Support - how can we help you?

Linux at TUXEDO

Are you wondering if Linux is right for you? Our team will be happy to answer your questions and explain details about the free operating system at TUXEDO.
Let the advantages and services convince you!

Hardware

Notebook, PC, both - and which model? Our technical service team also provides advice on selection, equipment and puts together suitable offers for your technical requirements.

Questions and Answers

In addition to consulting on Linux on TUXEDO devices, our technical service team is of course also available for all other questions about Linux at TUXEDO.


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Instructions and Tips

Most situations can be solved quickly and easily by yourself. This saves you time and you can use your device directly again. We provide you with instructions, first steps and short tips for all TUXEDO models.


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System Recovery

Even in the case of a case, you don't have to rely on us: Your device can be reset to the factory settings - completely automatically! Everything is included with your order and you can get started right away.


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Technical Service

Our competent technicians are also happy to help with service requests. You have different possibilities to contact us. We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm. But also outside these times you can contact our team with your request by e-mail.
An extra function is available in your customer account for repair requests (RMA).

 

Contact

We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm. But also outside these times you can contact our team with your request by e-mail. Please include your customer number, the model name of your laptop or PC and as detailed a description of your request as possible. The more details you give us, the faster we can process your request! An extra function is available in your customer account for repair requests (RMA).

 


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