Information on system diagnostics - TUXEDO Computers

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Information on system diagnostics

In order to be able to provide you with targeted support, we need some information from your system. To obtain this information as completely as possible and with as little effort as possible for you, please use the system diagnostics function in the TUXEDO Control Center. To do this, start the Control Center, select Support at the bottom left and then System diagnostics.

What data is collected?

  • Kernel version
  • USB devices
  • PCI devices
  • Partitioning
  • Network configuration
  • Installed drivers and firmware
  • WLAN configuration
  • Loaded drivers, firmware and modules
  • Blocked wireless devices
  • Grub boot loader configuration
  • Log file of the boot process
  • System messages (dmesg)
  • Mainboard functions
  • System log file

Note: We do not collect any personal data or access data! We only collect information about your hardware and software configuration.

Optional: Via the terminal

Alternatively, you can use the script systeminfo.sh (Download). Please save the script as a file on your computer and run it in the terminal The script automatically collects all the necessary information and sends it directly to the ticket you have specified.

If you have not yet received a ticket number, please contact our support team first using the contact form. You will then automatically receive a ticket number in response.

The following commands download the script to your computer, set the necessary rights to execute the file and finally call the script.

cd ~/Downloads
curl -Lo systeminfo.sh https://www.tuxedocomputers.com/de/systeminfo-dl
chmod +x systeminfo.sh
sudo sh systeminfo.sh