Help for my device - Help for my device - TUXEDO Computers

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Help for my device

Help for my device

Many devices work differently. Therefore, you can find instructions and information specific to your device in this section. Please also check the other general categories to see if you can find suitable answers. In this section you can find instructions and information specific to your device. Enter the keyword in the search and you will see the matching articles listed. If you cannot find a solution to your problem here, our support team will be happy to assist you.

More sub catagories:

  • TUXEDO Atlas-Series

    TUXEDO Atlas-Series

    Known solutions, instructions, tips & tricks for all devices in the Atlas XL series.

  • TUXEDO Aura-Series

    TUXEDO Aura-Series

    Known solutions, manuals, tips and tricks for all devices from the Aura series in different sizes.

  • TUXEDO Book BA series

    TUXEDO Book BA series

    Known solutions, manuals, tips and tricks for all devices from the BA series in different sizes.

  • TUXEDO Book DX series

    TUXEDO Book DX series

    Known solutions, manuals, tips and tricks for all devices from the DX series in different sizes.

  • TUXEDO Book XA series

    TUXEDO Book XA series

    Known solutions, manuals, tips and tricks for all devices from the XA series in different sizes.

  • TUXEDO Book XC series

    TUXEDO Book XC series

    Known solutions, manuals, tips and tricks for all devices from the XC series in different sizes.

  • TUXEDO Book XP series

    TUXEDO Book XP series

    Known solutions, manuals, tips and tricks for all devices from the XP series in different sizes.

  • TUXEDO Book XUX series

    TUXEDO Book XUX series

    Known solutions, manuals, tips and tricks for all devices from the XUX series in different sizes.

  • TUXEDO CORE One AMD-Ryzen-Series

    TUXEDO CORE One AMD-Ryzen-Series

    Known solutions, manuals, tips, and tricks for all devices from the CORE One AMD-Ryzen-Serie.

  • TUXEDO Cube AMD-Ryzen-Series

    TUXEDO Cube AMD-Ryzen-Series

    Known solutions, instructions, tips & tricks for all devices in the Cube AMD-Ryzen-Series.

  • TUXEDO Gemini series

    TUXEDO Gemini series

    Known solutions, manuals, tips and tricks for all devices from the Gemini series in different sizes.

  • TUXEDO InfinityBook Series

    TUXEDO InfinityBook Series

    Known solutions, manuals, tips and tricks for all devices from the InfinityBook series in different sizes.

  • TUXEDO Nano-Series

    TUXEDO Nano-Series

    Known solutions, instructions, tips & tricks for all devices in the TUXEDO Nano-Series.

  • TUXEDO Polaris series

    TUXEDO Polaris series

    Known solutions, manuals, tips and tricks for all devices from the Polaris series in different sizes.

  • TUXEDO Pulse series

    TUXEDO Pulse series

    Known solutions, manuals, tips and tricks for all devices from the Pulse series in different sizes.

  • TUXEDO Sirius series

    TUXEDO Sirius series

    Known solutions, manuals, tips, and tricks for all devices from the Sirius series in different sizes.

  • TUXEDO Stellaris series

    TUXEDO Stellaris series

    Known solutions, manuals, tips and tricks for all devices from the Stellaris series in different sizes.

  • XMG FUSION series

    XMG FUSION series

    Known solutions, manuals, tips and tricks for all devices from the XMG FUSION series in different sizes.

Shipping costs & delivery times

We ship your order to almost all countries, in Europe mostly even free of charge! The respective shipping costs and the cost threshold above which we will cover the costs for you can be found here or for international shipping in the table below.

 


Free shipping within Germany

There are no shipping costs within Germany for goods worth €100 or more.

 

7.99 € shipping cost at max!

No matter how many small articles you order, such as USB stick card reader, LAN adapters or fan articles, with us, you pay a maximum of 7.99 € shipping costs.

  • 7.99 € shipping fee for all orders below 100 € of goods
  • Free shipping from 100 € total value of goods

You can check all occurring shipping costs or if we even deliver for free right before sending your order!

 


International delivery

Here are the shipping costs as well as the amount threshold for your order. The threshold is referring to the total amount of your order, which enables free shipping.

⚠️ Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!

 

Country Shipping Fee Free Shipping From
Albania 99,00 EUR -
Andorra 59,00 EUR -
Belarus Temporarily no delivery possible 59,00 EUR -
Belgium 8,49 EUR 100 EUR
Bulgaria 15,99 EUR 160 EUR
Denmark 8,49 EUR 100 EUR
Estonia 15,99 EUR 160 EUR
Faroe Islands 129,00 EUR -
Finland 14,99 EUR 150 EUR
France 9,99 EUR 120 EUR
Greece 22,90 EUR -
United Kingdom 9,99 EUR 120 EUR
Hong Kong 199,00 EUR -
India 199,00 EUR -
Ireland 14,99 EUR 150 EUR
Island 129,00 EUR -
Italy 9,99 EUR 120 EUR
Japan 99,00 EUR -
Canada 99,00 EUR -
Croatia 34,90 EUR 500 EUR
Latvia 15,99 EUR 160 EUR
Lithuania 15,99 EUR 160 EUR
Luxembourg 8,49 EUR 100 EUR
Macau 199,00 EUR -
Malta 34,90 EUR 500 EUR
Macedonia 59,00 EUR -
Moldova 199,00 EUR -
Monaco 19,00 EUR -
Montenegro 99,00 EUR -
Netherlands 8,49 EUR 100 EUR
Norway 14,99 EUR 150 EUR
Austria 8,49 EUR 100 EUR
Poland 15,99 EUR 160 EUR
Portugal 14,99 EUR 150 EUR
Romania 15,99 EUR 160 EUR
San Marino 9,99 EUR 120 EUR
Sweden 14,99 EUR 150 EUR
Switzerland 13,99 EUR 150 EUR
Serbia 34,90 EUR 500 EUR
Singapore 199,00 EUR -
Slovakia 15,99 EUR 160 EUR
Slovenia 15,99 EUR 160 EUR
Spain (without Canary Islands) 14,99 EUR 150 EUR
Czech Republic 15,99 EUR 160 EUR
Ukraine Temporarily no delivery possible 129,00 EUR -
Hungary 15,99 EUR 160 EUR
USA including Hawaii 99,00 EUR -
United Arabic Emirates 199,00 EUR -
Cyprus 34,90 EUR 500 EUR
Qatar 199,00 EUR -

For orders outside the EU there might be additional duties, taxes or charges needed to be paid by the customer. These don't have to be paid to the supplier, but to local authorities. Please check for any details with your local customs or tax authorities before ordering! But as a benefit you don't have to pay German taxes, this means you save up to 19%!
Due to the Brexit and the associated changes, there may be delays of several days in customs clearance on site for deliveries to the UK. This is not within our sphere of influence, so we ask for your understanding.

 


Time of delivery

If not stated differently in the article's description, we deliver goods in:

  • 7-10 working days within Germany
  • 10-12 working days outside Germany

For orders paid in advance, the delivery time starts with receipt of the payment. Please keep in mind that there is no delivery on Sundays or on holidays.
For goods delivered as download, there will be no shipping fees due.
Access data for downloads are sent out via e-mail 1-3 working days after contract formation. For orders with advanced payment, we will deliver after receiving the payment. You can download the item by using the link sent to you via e-mail.

Self-pick-up of orders is not possible, unfortunately.