Maintenance access via AnyDesk

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Maintenance access via AnyDesk

We use the AnyDesk software for remote access. This is available in different versions for both Linux and Windows. End users can use the program free of charge. For Windows, we recommend the standalone version, which does not need to be installed.

Installation under Linux
Installation under Windows

Installation under Linux

Via the TUXEDO Control Centre

The quickest way to install AnyDesk is via the pre-installed TUXEDO Control Center (TCC). Simply click on the menu item Support at the bottom, then on Remote support in the main window and on the button Install AnyDesk in the area that opens. As soon as the package is installed, you can call up the remote maintenance software directly via the TCC.

Our support staff can then access your desktop using the ID number given under Your Address or an alias address. The connection must be confirmed by you with a mouse click. Unauthorized access by us or third parties is impossible. As soon as you close the connection or the program, your desktop can no longer be accessed.

Via the package management (graphical and terminal)

Alternatively, you can also install AnyDesk via the software management. With TUXEDO OS installed by us, this is done via the Discover package management or from the command line using the following command.

sudo apt install anydesk

Optionally, you can download the software for Debian and all Ubuntu derivatives such as Linux Mint in the form of a DEB package, which you can install by double-clicking from a file manager. To do this, open the website download.anydesk.com/linux in a browser and download the file anydesk_version_amd64.deb to your computer.

If you have installed the Linux operating system manually and not run our TUXEDO tomte configuration service, you will also need the libgtkglext1 package. Please install this yourself via the package management (under Ubuntu and all Debian derivatives with the following command).

sudo apt install libgtkglext1

Cross-distribution (for most Linux distributions)

As an alternative installation method, the application is available as a TAR.GZ archive that can be used across distributions. Please download the file anydesk-latest-amd64.tar.gz, click on it with the right mouse button and select Unzip " Unzip archive here (the menu entries may be different depending on your desktop environment). Now go to the folder anydesk-latest-amd64\anydesk-version-number and double-click on the file anydesk.

AnyDesk should now open and nothing stands in the way of maintenance access by us. If, contrary to expectations, AnyDesk does not open, please install the package libgtkglext1 via the package management and then double-click on the file anydesk.

Installation under Windows

For Windows users, Anydesk offers a portable version integrated into the setup. Please download the file AnyDesk.exe and double-click on it. AnyDesk should then start immediately and nothing should stand in the way of maintenance access by us. When exiting, you then have the option of permanently installing AnyDesk for Windows on your system. You do not need to select this option if you no longer wish to use AnyDesk.

Service & Support

Welcome to TUXEDO Support - how can we help you?

Linux at TUXEDO

Are you wondering if Linux is right for you? Our team will be happy to answer your questions and explain details about the free operating system at TUXEDO.
Let the advantages and services convince you!

Hardware

Notebook, PC, both - and which model? Our technical service team also provides advice on selection, equipment and puts together suitable offers for your technical requirements.

Questions and Answers

Frequently asked questions and the corresponding answers can be found here. If you cannot find a solution to your problem here, it is also worth taking a look at the instructions section.

Find out more

Instructions and Tips

Most situations can be solved quickly and easily by yourself. This saves you time and you can use your device directly again. We provide you with instructions, first steps and short tips for all TUXEDO models.

Find out more

System Recovery

Even in the case of a case, you don't have to rely on us: Your device can be reset to the factory settings - completely automatically! Everything is included with your order and you can get started right away.

Find out more

Technical Service

Our competent technicians are also happy to help with service requests. You have different possibilities to contact us. We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm. But also outside these times, you can contact our team with your request by e-mail.
An extra function is available in your customer account for repair requests (RMA).

Contact

We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm (German time). But also outside these times you can contact our team with your request by e-mail. Please include your customer number, the model name of your laptop or PC and as detailed a description of your request as possible. The more details you give us, the faster we can process your request!

We might not be able to answer questions about third party hardware or software. For questions about popular open source software (Thunderbird, Filezilla...) please contact a forum e.g. ubuntuforums.org. The research effort for application specific setup is immense and not manageable at the current time. Basic compatibility questions e.g. are of course still welcome!

An extra function is available in your customer account for repair requests (RMA).

Free shipping within Germany

There are no shipping costs within Germany for goods worth €100 or more.

7.99 € shipping cost at max!

No matter how many small articles you order, such as USB stick card reader, LAN adapters or fan articles, with us, you pay a maximum of 7.99 € shipping costs.

7.99 € shipping fee for all orders below 100 € of goods

Free shipping from 100 € total value of goods

You can check all occurring shipping costs or if we even deliver for free right before sending your order!

International delivery

Here are the shipping costs as well as the amount threshold for your order. The threshold is referring to the total amount of your order, which enables free shipping.

Taxes and customs outside the EU:

For orders outside the EU there might be additional duties, taxes or charges needed to be paid by the customer. These don't have to be paid to the supplier, but to local authorities. Please check for any details with your local customs or tax authorities before ordering! But as a benefit you don't have to pay German taxes, this means you save up to 19%!
Due to the Brexit and the associated changes, there may be delays of several days in customs clearance on site for deliveries to the UK. This is not within our sphere of influence, so we ask for your understanding.

Country

Shipping Fee

Free Shipping From

Albania

99,00 EUR

Andorra

59,00 EUR

~~Belarus~~ Temporarily no delivery possible

~~59,00 EUR~~

Belgium

8,49 EUR

100 EUR

Bulgaria

15,99 EUR

160 EUR

Denmark

8,49 EUR

100 EUR

Estonia

15,99 EUR

160 EUR

Faroe Islands

129,00 EUR

Finland

14,99 EUR

150 EUR

France

9,99 EUR

120 EUR

Greece

22,90 EUR

United Kingdom

9,99 EUR

120 EUR

Hong Kong

199,00 EUR

India

199,00 EUR

Ireland

14,99 EUR

150 EUR

Island

129,00 EUR

Italy

9,99 EUR

120 EUR

Japan

99,00 EUR

Canada

99,00 EUR

Croatia

34,90 EUR

500 EUR

Latvia

15,99 EUR

160 EUR

Lithuania

15,99 EUR

160 EUR

Luxembourg

8,49 EUR

100 EUR

Macau

199,00 EUR

Malta

34,90 EUR

500 EUR

Macedonia

59,00 EUR

Moldova

199,00 EUR

Monaco

19,00 EUR

Montenegro

99,00 EUR

Netherlands

8,49 EUR

100 EUR

Norway

14,99 EUR

150 EUR

Austria

8,49 EUR

100 EUR

Poland

15,99 EUR

160 EUR

Portugal

14,99 EUR

150 EUR

Romania

15,99 EUR

160 EUR

San Marino

9,99 EUR

120 EUR

Sweden

14,99 EUR

150 EUR

Switzerland

13,99 EUR

150 EUR

Serbia

34,90 EUR

500 EUR

Singapore

199,00 EUR

Slovakia

15,99 EUR

160 EUR

Slovenia

15,99 EUR

160 EUR

Spain (without Canary Islands)

14,99 EUR

150 EUR

Czech Republic

15,99 EUR

160 EUR

~~Ukraine~~ Temporarily no delivery possible

~~129,00 EUR~~

Hungary

15,99 EUR

160 EUR

USA including Hawaii

99,00 EUR

United Arabic Emirates

199,00 EUR

Cyprus

34,90 EUR

500 EUR

Qatar

199,00 EUR

Time of delivery

If not stated differently in the article's description, we deliver goods in:

7-10 working days within Germany

10-12 working days outside Germany

For orders paid in advance, the delivery time starts with receipt of the payment. Please keep in mind that there is no delivery on Sundays or on holidays.
For goods delivered as download, there will be no shipping fees due.
Access data for downloads are sent out via e-mail 1-3 working days after contract formation. For orders with advanced payment, we will deliver after receiving the payment. You can download the item by using the link sent to you via e-mail.

Self-pick-up of orders is not possible, unfortunately.

Maintenance access via AnyDesk - TUXEDO Computers

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