What is TUXEDO Tomte? - TUXEDO Computers

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What is TUXEDO Tomte?

The term Tomte is Swedish and means something like goblin or leprechaun, and this describes our own little helper software quite well. In different messages, we already talked about Tomte, but we’re going to explain in more detail what our digital goblin is all about.

In a nutshell

Good to know: Your Privacy is not violated

The most important information first: The privacy of our users is respected and no data will be sent to TUXEDO! TUXEDO Tomte changes as little as possible in the system and only as much as needed for correct functioning. The user settings are not overwritten.  

TUXEDO Tomte: A a driver configuration service

TUXEDO Tomte is a configuration service that automatically recognizes the customer’s device and checks for missing drivers or required packages, relieving users of tedious troubleshooting and problem solving. The small program inserts appropriate solutions, for example entries in Grub or other configurations like switching to the TUXEDO mirrors. In this step, the repositories are removed from the sources list - the rest of the system remains untouched. This is necessary so that a kernel approved by TUXEDO can be installed as well as suitable drivers.  

How TUXEDO Tomte works

When the system is started, TUXEDO Tomte automaticaly checks if drivers or necessary packages are missing. For this, Tomte compares a list of about 1,000 repositories. The program detects whether the system needs to be adjusted or not. This way, Tomte takes a lot of work off the users’ shoulders, because necessary adjustments are carried out independently. After the work is done, Tomte is getting closed.

If the changes require a restart or other interaction from the user, Tomte will notify the user with the following message.
If the changes require a restart or other interaction from the user, Tomte will notify the user with the following message.

With TUXEDO Tomte you can control exactly how the solutions are installed. When they are no longer needed, Tomte removes them automatically. Users do not have to do anything - just wait and enjoy a functioning device.

Important commands for TUXEDO Tomte

Output of tuxedo-tomte can be called as follows:

tuxedo-tomte
(out)tuxedo-tomte 2.8.12
(out)tuxedo-tomte NAME...
(out)tomte NAME...
(out)  list                           List all installable modules with detailed status
(out)  versions                       Like 'list' but with version numbers
(out)  modules                        List all available modules
(out)  description MODULE             Shows the module description
(out)  configure MODULE ...|all       Configure an unconfigured module
(out)  reconfigure MODULE...|all      Reconfigure a configured module
(out)  remove MODULE                  Remove a module from the system
(out)  block MODULE ...|all           Blocks one or all modules
(out)  unblock MODULE ... |all        Unblocks one or all modules
(out)  AUTOMATIC                      Activates automatic configuration
(out)  UPDATES_ONLY                   Only updates will be installed automatically
(out)  DONT_CONFIGURE                 Stops all automatic configuration
(out)  help                           Prints this message
(out)
(out)  more details can be found in the man page

For example, per:

sudo tuxedo-tomte list

the necessary and applied drivers and modules for the respective device are displayed. In addition, information on kernel, tuxedo-repos or tuxedo-mirrors is listed.

If the kernel suggested by TUXEDO should not be installed, this can be prevented with the following command:

sudo tuxedo-tomte block kernel

The command stops the installation of the kernel tested and released by the TUXEDO developers.

If package updates from Ubuntu are to be preferred over the ones from the TUXEDO package sources, this can be done via:

sudo tuxedo-tomte block tuxedo-mirrors

With further updates, the original repositories will be used instead of the ones from TUXEDO. Caution is advised here, because there can be unforeseen updates, which may possibly lead to problems.

To reactivate these modules, you simply have to use the parameter unblock instead of block:

sudo tuxedo-tomte unblock kernel
sudo tuxedo-tomte unblock tuxedo-mirrors

After that, use the following command to reconfigure:

sudo tuxedo-tomte reconfigure all

Debugging

If required, the file /var/log/tomte/tomte.log will provide you with information about the actions performed by Tomte.

tail -f /var/log/tomte/tomte.log
(out)20240325 13:59:28 nothing to do for tuxedo-drivers
(out)20240325 13:59:31 nothing to do for nvidia-driver
(out)20240325 13:59:40 nothing to do for linux-tuxedo-22.04-edge
(out)20240325 13:59:40 Tomte finished
(out)20240326 10:55:45 nothing to do for tuxedo-mirrors
(out)20240326 10:55:46 nothing to do for tuxedo-repos
(out)20240326 10:56:00 nothing to do for linux-tuxedo-22.04-edge
(out)20240326 10:56:01 nothing to do for nvidia-driver
(out)20240326 10:56:01 nothing to do for tuxedo-drivers
(out)20240326 10:56:01 Tomte finished

If the simple log is not sufficient, you can adjust the logLevel in the /usr/bin/tuxedo-tomte file. In the standard configuration, Tomte only writes the actions to the log. At the highest level my $logLevel = 2;, however, you receive detailed information about what happened.

use Data::Dumper;
# logLevel:
# 0 = normal
# 1 = some debug
# 2 = lots of debug
my $logLevel = 0;
$logLevel = $ENV{LOGLEVEL} // $logLevel;
If required, activate extended logging in Tomte. Tomte then writes the output to the file <kbd>/var/log/tomte/tomte.log</kbd> as usual.
If required, activate extended logging in Tomte. Tomte then writes the output to the file /var/log/tomte/tomte.log as usual.

Further Information

Currently Tomte supports our TUXEDO_OS as well as Ubuntu 20.04, 22.04 and 24.04 (plus Ubuntu based distributions such as Kubuntu, Xubuntu, Ubuntu Mate). In addition, KDE Neon from 22.04, Linux Mint from version 21.x and elementaryOS from version 7.1 are supported.
TUXEDO Tomte can be easily post-installed here. To do this, download the current DEB package named tuxedo-tomte_VERSION_all.deb and save it in the Downloads folder in your user’s home directory. Then install the package with the following command.

sudo apt install ~/Downloads/tuxedo-tomte*.deb

If you want to get more information from a technical point of view, take a look at the configuration file /etc/tomte/tomte.cfg or the log written by Tomte /var/log/tomte/tomte.log.

Service & Support

Welcome to TUXEDO Support - how can we help you?

Linux at TUXEDO

Are you wondering if Linux is right for you? Our team will be happy to answer your questions and explain details about the free operating system at TUXEDO.
Let the advantages and services convince you!

Hardware

Notebook, PC, both - and which model? Our technical service team also provides advice on selection, equipment and puts together suitable offers for your technical requirements.

Questions and Answers

Frequently asked questions and the corresponding answers can be found here. If you cannot find a solution to your problem here, it is also worth taking a look at the instructions section.


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Instructions and Tips

Most situations can be solved quickly and easily by yourself. This saves you time and you can use your device directly again. We provide you with instructions, first steps and short tips for all TUXEDO models.


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System Recovery

Even in the case of a case, you don't have to rely on us: Your device can be reset to the factory settings - completely automatically! Everything is included with your order and you can get started right away.


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Technical Service

Our competent technicians are also happy to help with service requests. You have different possibilities to contact us. We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm. But also outside these times, you can contact our team with your request by e-mail.
An extra function is available in your customer account for repair requests (RMA).

 

Contact

We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm (German time). But also outside these times you can contact our team with your request by e-mail. Please include your customer number, the model name of your laptop or PC and as detailed a description of your request as possible. The more details you give us, the faster we can process your request!

We might not be able to answer questions about third party hardware or software. For questions about popular open source software (Thunderbird, Filezilla...) please contact a forum e.g. ubuntuforums.org. The research effort for application specific setup is immense and not manageable at the current time. Basic compatibility questions e.g. are of course still welcome!

An extra function is available in your customer account for repair requests (RMA).

 

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Shipping costs & delivery times

We ship your order to almost all countries, in Europe mostly even free of charge! The respective shipping costs and the cost threshold above which we will cover the costs for you can be found here or for international shipping in the table below.

 


Free shipping within Germany

There are no shipping costs within Germany for goods worth €100 or more.

 

7.99 € shipping cost at max!

No matter how many small articles you order, such as USB stick card reader, LAN adapters or fan articles, with us, you pay a maximum of 7.99 € shipping costs.

  • 7.99 € shipping fee for all orders below 100 € of goods
  • Free shipping from 100 € total value of goods

You can check all occurring shipping costs or if we even deliver for free right before sending your order!

 


International delivery

Here are the shipping costs as well as the amount threshold for your order. The threshold is referring to the total amount of your order, which enables free shipping.
 

Taxes and customs outside the EU:

For orders outside the EU there might be additional duties, taxes or charges needed to be paid by the customer. These don't have to be paid to the supplier, but to local authorities. Please check for any details with your local customs or tax authorities before ordering! But as a benefit you don't have to pay German taxes, this means you save up to 19%!
Due to the Brexit and the associated changes, there may be delays of several days in customs clearance on site for deliveries to the UK. This is not within our sphere of influence, so we ask for your understanding.

 

 
⚠️   Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!
Country Shipping Fee Free Shipping From
Albania 99,00 EUR -
Andorra 59,00 EUR -
Belarus Temporarily no delivery possible 59,00 EUR -
Belgium 8,49 EUR 100 EUR
Bulgaria 15,99 EUR 160 EUR
Denmark 8,49 EUR 100 EUR
Estonia 15,99 EUR 160 EUR
Faroe Islands 129,00 EUR -
Finland 14,99 EUR 150 EUR
France 9,99 EUR 120 EUR
Greece 22,90 EUR -
United Kingdom 9,99 EUR 120 EUR
Hong Kong 199,00 EUR -
India 199,00 EUR -
Ireland 14,99 EUR 150 EUR
Island 129,00 EUR -
Italy 9,99 EUR 120 EUR
Japan 99,00 EUR -
Canada 99,00 EUR -
Croatia 34,90 EUR 500 EUR
Latvia 15,99 EUR 160 EUR
Lithuania 15,99 EUR 160 EUR
Luxembourg 8,49 EUR 100 EUR
Macau 199,00 EUR -
Malta 34,90 EUR 500 EUR
Macedonia 59,00 EUR -
Moldova 199,00 EUR -
Monaco 19,00 EUR -
Montenegro 99,00 EUR -
Netherlands 8,49 EUR 100 EUR
Norway 14,99 EUR 150 EUR
Austria 8,49 EUR 100 EUR
Poland 15,99 EUR 160 EUR
Portugal 14,99 EUR 150 EUR
Romania 15,99 EUR 160 EUR
San Marino 9,99 EUR 120 EUR
Sweden 14,99 EUR 150 EUR
Switzerland 13,99 EUR 150 EUR
Serbia 34,90 EUR 500 EUR
Singapore 199,00 EUR -
Slovakia 15,99 EUR 160 EUR
Slovenia 15,99 EUR 160 EUR
Spain (without Canary Islands) 14,99 EUR 150 EUR
Czech Republic 15,99 EUR 160 EUR
Ukraine Temporarily no delivery possible 129,00 EUR -
Hungary 15,99 EUR 160 EUR
USA including Hawaii 99,00 EUR -
United Arabic Emirates 199,00 EUR -
Cyprus 34,90 EUR 500 EUR
Qatar 199,00 EUR -
⚠️ Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!

 


Time of delivery

If not stated differently in the article's description, we deliver goods in:

  • 7-10 working days within Germany
  • 10-12 working days outside Germany

For orders paid in advance, the delivery time starts with receipt of the payment. Please keep in mind that there is no delivery on Sundays or on holidays.
For goods delivered as download, there will be no shipping fees due.
Access data for downloads are sent out via e-mail 1-3 working days after contract formation. For orders with advanced payment, we will deliver after receiving the payment. You can download the item by using the link sent to you via e-mail.

Self-pick-up of orders is not possible, unfortunately.