First aid for battery problems - TUXEDO Computers

When using battery-powered devices, it’s not uncommon for the battery to occasionally show irregular behavior. These issues are usually not specific to TUXEDO devices but are no less frustrating because of that. In this article, we describe some steps you can take to fix common battery issues yourself.

What kind of issues are we talking about?

Among the issues you may be able to resolve on your own are batteries that are no longer recognized by the notebook or a device that shuts down on its own despite having sufficient charge, caused by a malfunctioning battery. A battery that no longer charges or freezes at a certain charge level also falls into this category.

What can you do before opening a support ticket?

There are a few relatively simple measures you can try to potentially fix your battery issue.

The first and easiest step is to try a different charger (barrel connector or USB-C), if available, to see whether the issue is resolved that way.

The next two tips require you to remove the bottom cover of the device. Don’t worry—when handled properly, neither the warranty nor the guarantee will be affected.

After opening the device, you can disconnect the battery cable from the mainboard, as described in the article Upgrading & Maintaining Your TUXEDO Notebook. After one minute, reconnect the cable to the mainboard and check whether the issue is resolved.

If the two measures above do not help, you can try a third step: performing a BIOS reset. If the device still powers on, you can reset the BIOS from within the firmware menu. If the device no longer starts, you can reset the BIOS by briefly disconnecting the CMOS battery cable, as explained in the same article. Be sure to disconnect the main battery cable first. However, in this case, before proceeding, we recommend contacting our support team beforehand and describing the issue in detail.