The device must be sent back for repairs - what now? - TUXEDO Computers

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The device must be sent back for repairs
what now?

Here, you have to distinguish whether your device is still within the warranty period offered by TUXEDO Computers. This warranty period is 2 full years in any case, unless you have purchased an extension at the time of purchase. In the latter case, of course, you have the correspondingly longer warranty period at your disposal. Please refer to your order documents for details.

Within the warranty period

Of course, we will carry all associated costs for transport, packaging, spare parts and working hours for repairs covered by the warranty conditions. You will also receive detailed information about the activities carried out.

After the warranty period has expired

For repairs that cannot be carried out under warranty, our technicians are of course still available. After you have informed us, the process will be initiated as described below:

  • We charge a one-time inspection fee of 69.00 EUR. This will, of course, be deducted in the case of an actually ordered repair!
  • The transport costs within Germany are already included in the inspection flat rate.
  • You will receive an invoice for the inspection flat rate in advance. After receipt of payment, we will send you a DHL return label by e-mail, with which the device then goes directly to the repair department.
  • We will then check exactly what the costs are and send you a detailed cost estimate.
  • If you agree to the repair, the 69.00 EUR already paid will be deducted from the cost estimate; otherwise you will receive your device back.

How to package your TUXEDO device for shipping?

Ideally, you have kept the original packaging in which you received the device from us. Then pack your device in it because the cushioning material optimally protects it. If the original packaging is no longer at hand, you can follow the DHL Packaging Guide to send your device safely to us. 

The DHL return label we send you includes insurance, so your notebook is protected from loss or theft even during shipping.