What you always wanted to know about TPM - TUXEDO Computers

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What you always wanted to know about TPM

The abbreviation TPM reads out to Trusted Platform Module. This is either a dedicated (i.e. additional) chip on the motherboard or a function that is now integrated into most Intel and AMD CPUs.

What is TPM?

TPM was first introduced in 2009 and is now supported by all modern PCs and notebooks or is even directly integrated. There are two versions of TPM, both of which are widely used:

  • TPM 1.2 (introduced in 2011)
  • TPM 2.0 (introduced in 2014)

In the meantime, TPM 2.0 has gained acceptance due to its advantages over TPM 1.2 and since 2018, all PCs and notebooks from TUXEDO Computers support the TPM 2.0 standard. However, there are differences in the implementation of the TPM 2.0 standard, as a distinction must be made between fTPM and dTPM.

What is TPM used for?

TPM is most commonly used to store cryptographic keys needed to decrypt encrypted drives. This is mainly used by companies that use BitLocker, developed by Microsoft, to encrypt Windows installations. Microsoft's BitLocker is similar to the Linux Unified Key Setup, better known as LUKS. LUKS keys can also be stored in the TPM to automatically decrypt encrypted Linux installations at startup. However, this is currently (as of July 2022) still associated with a very high effort and also risk. However, work is already underway to simplify this for end users. TPM also offers other functions, but we will not go into these here.

Differences between fTPM and dTPM

What is dTPM?

dTPM stands for discrete Trusted Platform Module. This is an additional chip that is either soldered directly onto the motherboard or, in the case of desktops, plugged into a socket specially designed for it.

What is fTPM?

fTPM stands for firmware Trusted Platform Module. This is a function integrated in most newer Intel and AMD CPUs, which emulates the functions of a dTPM, in simple terms, and thus makes it obsolete. fTPM must be activated manually on older desktop mainboards, on newer desktop mainboards and notebooks, fTPM is activated by default if no dTPM is present.

Intel Platform Trust Technology (Intel PTT)

Intel Platform Trust Technology (Intel PTT) is Intel's implementation of TPM 2.0 functions in their CPUs. Intel PTT runs via the Intel Management Engine (Intel ME). You can disable Intel ME on our notebooks with Intel CPUs. Please note that if you deactivate the Intel ME, you also deactivate the fTPM function and therefore cannot use any of the TPM functions anymore.

AMD Platform Security Processor

AMD's Platform Security Processor (PSP), also emulates TPM 2.0 functions and is comparable to the Intel ME.

Do I need TPM?

Unless you want to use Windows 11, which requires TPM 2.0, you can disable TPM. However, software that you want to use under Linux or Windows may require an existing TPM module because certain functions of the TPM module are used by the software.

How do I enable TPM on my TUXEDO?

Notebooks

TPM is enabled by default on our notebooks.

PCs

Most motherboard manufacturers now provide BIOS updates that enable the fTPM function of the CPU by default. However, the following must be noted here:

  • Year of manufacture 2018 to 2020: For TUXEDO PCs purchased between 2018 and 2020, there is most likely no such BIOS update available and you will have to enable fTPM manually, if supported by the mainboard.
    • Which dTPM module is compatible with your mainboard can be found in the mainboard manual or on the product page of the mainboard manufacturer.
  • Year of manufacture 2020 to 2022: For TUXEDO PCs purchased between 2020 and 2022, such a BIOS update is most likely available.
  • Year of manufacture 2022 and later: If you purchased your TUXEDO PC in 2022 or later, fTPM is enabled by default.

Important note regarding additional purchase of dTPM modules

TUXEDO Computers does not offer dTPM modules for retrofitting. This has the simple reason that most mainboards and CPUs support fTPM and therefore a dTPM module is not needed.

Service & Support

Welcome to TUXEDO Support - how can we help you?

Linux at TUXEDO

Are you wondering if Linux is right for you? Our team will be happy to answer your questions and explain details about the free operating system at TUXEDO.
Let the advantages and services convince you!

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Notebook, PC, both - and which model? Our technical service team also provides advice on selection, equipment and puts together suitable offers for your technical requirements.

Questions and Answers

Frequently asked questions and the corresponding answers can be found here. If you cannot find a solution to your problem here, it is also worth taking a look at the instructions section.


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Instructions and Tips

Most situations can be solved quickly and easily by yourself. This saves you time and you can use your device directly again. We provide you with instructions, first steps and short tips for all TUXEDO models.


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System Recovery

Even in the case of a case, you don't have to rely on us: Your device can be reset to the factory settings - completely automatically! Everything is included with your order and you can get started right away.


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Technical Service

Our competent technicians are also happy to help with service requests. You have different possibilities to contact us. We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm. But also outside these times, you can contact our team with your request by e-mail.
An extra function is available in your customer account for repair requests (RMA).

 

Contact

We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm (German time). But also outside these times you can contact our team with your request by e-mail. Please include your customer number, the model name of your laptop or PC and as detailed a description of your request as possible. The more details you give us, the faster we can process your request!

We might not be able to answer questions about third party hardware or software. For questions about popular open source software (Thunderbird, Filezilla...) please contact a forum e.g. ubuntuforums.org. The research effort for application specific setup is immense and not manageable at the current time. Basic compatibility questions e.g. are of course still welcome!

An extra function is available in your customer account for repair requests (RMA).

 

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Shipping costs & delivery times

We ship your order to almost all countries, in Europe mostly even free of charge! The respective shipping costs and the cost threshold above which we will cover the costs for you can be found here or for international shipping in the table below.

 


Free shipping within Germany

There are no shipping costs within Germany for goods worth €100 or more.

 

7.99 € shipping cost at max!

No matter how many small articles you order, such as USB stick card reader, LAN adapters or fan articles, with us, you pay a maximum of 7.99 € shipping costs.

  • 7.99 € shipping fee for all orders below 100 € of goods
  • Free shipping from 100 € total value of goods

You can check all occurring shipping costs or if we even deliver for free right before sending your order!

 


International delivery

Here are the shipping costs as well as the amount threshold for your order. The threshold is referring to the total amount of your order, which enables free shipping.
 

Taxes and customs outside the EU:

For orders outside the EU there might be additional duties, taxes or charges needed to be paid by the customer. These don't have to be paid to the supplier, but to local authorities. Please check for any details with your local customs or tax authorities before ordering! But as a benefit you don't have to pay German taxes, this means you save up to 19%!
Due to the Brexit and the associated changes, there may be delays of several days in customs clearance on site for deliveries to the UK. This is not within our sphere of influence, so we ask for your understanding.

 

 
⚠️   Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!
Country Shipping Fee Free Shipping From
Albania 99,00 EUR -
Andorra 59,00 EUR -
Belarus Temporarily no delivery possible 59,00 EUR -
Belgium 8,49 EUR 100 EUR
Bulgaria 15,99 EUR 160 EUR
Denmark 8,49 EUR 100 EUR
Estonia 15,99 EUR 160 EUR
Faroe Islands 129,00 EUR -
Finland 14,99 EUR 150 EUR
France 9,99 EUR 120 EUR
Greece 22,90 EUR -
United Kingdom 9,99 EUR 120 EUR
Hong Kong 199,00 EUR -
India 199,00 EUR -
Ireland 14,99 EUR 150 EUR
Island 129,00 EUR -
Italy 9,99 EUR 120 EUR
Japan 99,00 EUR -
Canada 99,00 EUR -
Croatia 34,90 EUR 500 EUR
Latvia 15,99 EUR 160 EUR
Lithuania 15,99 EUR 160 EUR
Luxembourg 8,49 EUR 100 EUR
Macau 199,00 EUR -
Malta 34,90 EUR 500 EUR
Macedonia 59,00 EUR -
Moldova 199,00 EUR -
Monaco 19,00 EUR -
Montenegro 99,00 EUR -
Netherlands 8,49 EUR 100 EUR
Norway 14,99 EUR 150 EUR
Austria 8,49 EUR 100 EUR
Poland 15,99 EUR 160 EUR
Portugal 14,99 EUR 150 EUR
Romania 15,99 EUR 160 EUR
San Marino 9,99 EUR 120 EUR
Sweden 14,99 EUR 150 EUR
Switzerland 13,99 EUR 150 EUR
Serbia 34,90 EUR 500 EUR
Singapore 199,00 EUR -
Slovakia 15,99 EUR 160 EUR
Slovenia 15,99 EUR 160 EUR
Spain (without Canary Islands) 14,99 EUR 150 EUR
Czech Republic 15,99 EUR 160 EUR
Ukraine Temporarily no delivery possible 129,00 EUR -
Hungary 15,99 EUR 160 EUR
USA including Hawaii 99,00 EUR -
United Arabic Emirates 199,00 EUR -
Cyprus 34,90 EUR 500 EUR
Qatar 199,00 EUR -
⚠️ Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!

 


Time of delivery

If not stated differently in the article's description, we deliver goods in:

  • 7-10 working days within Germany
  • 10-12 working days outside Germany

For orders paid in advance, the delivery time starts with receipt of the payment. Please keep in mind that there is no delivery on Sundays or on holidays.
For goods delivered as download, there will be no shipping fees due.
Access data for downloads are sent out via e-mail 1-3 working days after contract formation. For orders with advanced payment, we will deliver after receiving the payment. You can download the item by using the link sent to you via e-mail.

Self-pick-up of orders is not possible, unfortunately.