Welcome on Board @TUXEDO - Part 14 - TUXEDO Computers

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Welcome on Board @TUXEDO
Part 14

2021-10-20 09:53:44

TUXEDO Computers expands its staff and introduces its team

Christian - support

Christian - TUXEDO Computers

How old are you?

Any number between 18 and 30 will be about right.

Are you from Augsburg?

No, I come from the Karlsruhe area and moved to Augsburg four years ago.
There is unfortunately no moving yellow mailbox here, otherwise it is quite nice.
Without a doubt, I miss the Black Forest and the cleaner air. But Augsburg as a company location is pleasantly central and well connected, a big advantage for me.

How long have you been working with Linux and why?

After finishing school in 2005, I initialy started with Knoppix. Since 2009 and Ubuntu 9.10 I am firmly in. The instability of Windows XP and pure curiosity were the main reasons. There are almost no limits to your own wishes with Linux, in addition it is quite secure and stable. Windows has therefore been largely replaced in my everyday life. For my SCSI film scanner from the 90s, an XP is still in use offline, so this would be one of the few exceptions.

How do you know TUXEDO Computers?

There are not many online stores for Linux merchandise; accordingly, the name was familiar all these years. My training as an IT specialist for system integration was coming to an end and the job ad came up during my research.

Why did you want to work at TUXEDO Computers?

Assembly line work in 08/15 companies - I don't have the time for that. I wanted more in life than just maintaining systems. At TUXEDO Computers I am surrounded by fluffy penguins, I can configure Linux devices, help customers, analyze logs, write manuals, find solutions... Privately I have already written and helped with manuals in internet forums. To make this my profession was a logical step.

My previous training supervisor told me to write several applications to tens of companies in order to secure a future for myself in time. I wrote exactly *one* application - it fit very well, we immediately got along well.

What are you doing in your field?

Put simply, you'll find me in customer support: I answer customer inquiries and help with technical issues. I am additionally the contact person for the coordination of processes from different departments and locations. (Production, repair processing, marketing...).

For some employees, I am the open source equivalent of Siri and Alexa. :-)

What do you particularly like about TUXEDO / the devices?

I really like the serviceability of our equipment - just about everything can be repaired. Thanks to our TUXEDO Control Center and other optimizations on the physical level, our devices have become an ever better overall package, and I am very proud of that. We improve every year: internal tools, marketing, product development - in every aspect without exception. Many small steps, but in retrospect they are always massive. This cannot be taken for granted, especially not in times of a worldwide pandemic.

Teamwork is no empty phrase, it is everyday life here - without exception!

What do you dream about for the (TUXEDO) future?

In fact, I see a new generation of Linux enthusiasts growing up with the upcoming "Steam Deck". But also otherwise the interest and the need for Linux is increasing every year, especially in public institutions. "The year of the Linux desktop" is getting closer and closer. :-)

I don't dream anything for TUXEDO, because dreams don't come true by themselves. However, with the pace, vigor and momentum we have built over the past few years, I see an excellent future for the Linux community and coming our way.

Another personal thing - what are your hobbies?

Privately, I deal a lot with music and photography. Especially analog photography has done it to me very much; so I also develop my 35 mm films myself. I have already been allowed to photograph for some bands and hope to be able to do it more actively again after the pandemic. With a bit of luck I'll soon be on stage myself, even if it's only as a second-rate bass player, contributing abstruse song lyrics and waddling around the stage like a penguin.

Otherwise, the usual IT clichés apply, such as attending conventions to celebrate Japanese pop culture.

/(=✪ x ✪=)\

Service & Support

Welcome to TUXEDO Support - how can we help you?

Linux at TUXEDO

Are you wondering if Linux is right for you? Our team will be happy to answer your questions and explain details about the free operating system at TUXEDO.
Let the advantages and services convince you!

Hardware

Notebook, PC, both - and which model? Our technical service team also provides advice on selection, equipment and puts together suitable offers for your technical requirements.

Questions and Answers

Frequently asked questions and the corresponding answers can be found here. If you cannot find a solution to your problem here, it is also worth taking a look at the instructions section.


Find out more

Instructions and Tips

Most situations can be solved quickly and easily by yourself. This saves you time and you can use your device directly again. We provide you with instructions, first steps and short tips for all TUXEDO models.


Find out more

System Recovery

Even in the case of a case, you don't have to rely on us: Your device can be reset to the factory settings - completely automatically! Everything is included with your order and you can get started right away.


Find out more

Technical Service

Our competent technicians are also happy to help with service requests. You have different possibilities to contact us. We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm. But also outside these times, you can contact our team with your request by e-mail.
An extra function is available in your customer account for repair requests (RMA).

 

Contact

We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm (German time). But also outside these times, you can contact our team with your request by e-mail. You will receive confirmation of receipt within approximately 15 minutes. If not, please feel free to contact us by phone. Please include your order number, the model name of your laptop or PC and as detailed a description of your request as possible. The more details you give us, the faster we can process your request!

We might not be able to answer questions about third party hardware or software. For questions about popular open source software (Thunderbird, Filezilla...) please contact a forum e.g. ubuntuforums.org. The research effort for application specific setup is immense and not manageable at the current time. Basic compatibility questions e.g. are of course still welcome!

An extra function is available in your customer account for repair requests (RMA).

 

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Shipping costs & delivery times

We ship your order to almost all countries, in Europe mostly even free of charge! The respective shipping costs and the cost threshold above which we will cover the costs for you can be found here or for international shipping in the table below.

 


Free shipping within Germany

There are no shipping costs within Germany for goods worth €100 or more.

 

7.99 € shipping cost at max!

No matter how many small articles you order, such as USB stick card reader, LAN adapters or fan articles, with us, you pay a maximum of 7.99 € shipping costs.

  • 7.99 € shipping fee for all orders below 100 € of goods
  • Free shipping from 100 € total value of goods

You can check all occurring shipping costs or if we even deliver for free right before sending your order!

 


International delivery

Here are the shipping costs as well as the amount threshold for your order. The threshold is referring to the total amount of your order, which enables free shipping.
 

Taxes and customs outside the EU:

For orders outside the EU there might be additional duties, taxes or charges needed to be paid by the customer. These don't have to be paid to the supplier, but to local authorities. Please check for any details with your local customs or tax authorities before ordering! But as a benefit you don't have to pay German taxes, this means you save up to 19%!
Due to the Brexit and the associated changes, there may be delays of several days in customs clearance on site for deliveries to the UK. This is not within our sphere of influence.

The processing of orders outside the EU may currently be subject to significant delays due to the respective customs authorities. Unfortunately, we have no influence over this and therefore ask you to check your shipment tracking daily. If the status of your shipment does not change for more than a week, please contact our customer service.

Thank you for your understanding!

 

 
⚠️   Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!
Country Shipping Fee Free Shipping From
Albania 99,00 EUR -
Andorra 59,00 EUR -
Belarus
(Temporarily no delivery possible)
59,00 EUR -
Belgium 8,49 EUR 100 EUR
Bulgaria 15,99 EUR 160 EUR
Denmark 8,49 EUR 100 EUR
Estonia 15,99 EUR 160 EUR
Faroe Islands 129,00 EUR -
Finland 14,99 EUR 150 EUR
France
(Overseas France excluded)
9,99 EUR 120 EUR
Greece 22,90 EUR -
United Kingdom
(Overseas Territories excluded)
9,99 EUR 120 EUR
Hong Kong 199,00 EUR -
India 199,00 EUR -
Ireland 14,99 EUR 150 EUR
Island 129,00 EUR -
Italy 9,99 EUR 120 EUR
Japan 99,00 EUR -
Canada 99,00 EUR -
Croatia 34,90 EUR 500 EUR
Latvia 15,99 EUR 160 EUR
Lithuania 15,99 EUR 160 EUR
Luxembourg 8,49 EUR 100 EUR
Macau 199,00 EUR -
Malta 34,90 EUR 500 EUR
Macedonia 59,00 EUR -
Moldova 199,00 EUR -
Monaco 19,00 EUR -
Montenegro 99,00 EUR -
Netherlands
(Dutch Carribean excluded)
8,49 EUR 100 EUR
Norway 14,99 EUR 150 EUR
Austria 8,49 EUR 100 EUR
Poland 15,99 EUR 160 EUR
Portugal 14,99 EUR 150 EUR
Romania 15,99 EUR 160 EUR
San Marino 9,99 EUR 120 EUR
Sweden 14,99 EUR 150 EUR
Switzerland 13,99 EUR 150 EUR
Serbia 34,90 EUR 500 EUR
Singapore 199,00 EUR -
Slovakia 15,99 EUR 160 EUR
Slovenia 15,99 EUR 160 EUR
Spain
(Canary Islands excluded)
14,99 EUR 150 EUR
Czech Republic 15,99 EUR 160 EUR
Ukraine
(Temporarily no delivery possible)
129,00 EUR -
Hungary 15,99 EUR 160 EUR
USA
(including Hawaii)
99,00 EUR -
United Arabic Emirates 199,00 EUR -
Cyprus 34,90 EUR 500 EUR
Qatar 199,00 EUR -
⚠️ Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!

 


Time of delivery

If not stated differently in the article's description, we deliver goods in:

  • 7-10 working days within Germany
  • 10-12 working days outside Germany

For orders paid in advance, the delivery time starts with receipt of the payment. Please keep in mind that there is no delivery on Sundays or on holidays.
For goods delivered as download, there will be no shipping fees due.
Access data for downloads are sent out via e-mail 1-3 working days after contract formation. For orders with advanced payment, we will deliver after receiving the payment. You can download the item by using the link sent to you via e-mail.

Self-pick-up of orders is not possible, unfortunately.