Notebooks & PCs

In order to help you in a targeted manner, we need some information from your system. In order to get it as complete as possible and with little effort for you, we have written the following linked script. Please save it on your device. It collects all necessary information on its own and sends it directly to us in the ticket you specify.
If you have not yet received a ticket number, please send us an e-mail first! You will then automatically receive a ticket number in response.

Please see now the following:

1) Save the script "systeminfos. sh" on your computer

2) Open a terminal

3) Navigate to the folder where you saved the script.
If it is stored in the "Downloads" folder, the command would look like this:
cd /home/USERNAME/Downloads
Please replace USERNAME with your username!

4) Make yourself a system administrator:
sudo su
You will be asked for your password, which you have to enter and send with the Enter key. There is NO optical feedback during input!

5) Execute the script with the following command:
chmod +x && sh

6) Now you will be asked for your ticket number. Please enter the numbers of the ticket number, example:

Now the script starts a job, collects system information AND sends it directly to the ticket you specify. If everything worked, the last message you see looks like this:
adding: tmp/systeminfos.txt (deflated 84%)

What exactly does the script collect?
The script does not collect any personal data and no access data! Only the following information about your hardware and software configuration is collected:
Kernel version
USB Devices
PCI Devices
Network configuration
Installed drivers/firmware
WLAN Configuration
Loaded drivers/firmware/modules
Blocked wireless devices
Grub bootloader configuration
Logfile of the boot process
System messages (dmesg)
Mainboard functions
system log file