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Informations for System Diagnostics

In order to be able to help you specifically in a support case, we need some information from your system. In order to keep this information as complete as possible and with as little effort as possible for you, please use the system diagnosis function at the TUXEDO Control Center. To do this, start the Control Center, select the Support item at the bottom left and then System Diagnostics.

What information is collected exactly?

  • Kernel version
  • USB devices
  • PCI devices
  • Partitioning
  • Network configuration
  • Installed drivers/firmware
  • WiFi configuration
  • Loaded drivers/firmware/modules
  • Blocked wireless devices
  • Grub bootloader configuration
  • Logfile of the boot process
  • System messages (dmesg)
  • Mainboard functions
  • System log file

Note
We do not collect any personal data and no credentials! We only collect information about your hard- and software configuration.

Alternative Way

As an alternative we have written the following linked script. Please save it on your device. It collects all necessary information on its own and sends it directly to us in the ticket you specify. If you have not yet received a ticket number, please send us an e-mail first. You will then automatically receive a ticket number in response.

1) Save the script "systeminfos. sh" on your computer. Download

2) Open a terminal

3) Navigate to the folder where you saved the script.
If it is stored in the "Downloads" folder, the command would look like this:
cd /home/$USER/Downloads

4) Make yourself a system administrator. You will be asked for your password, which you have to enter and send with the Enter key. There is no optical feedback during input! You won't see how many characters you typed in.

sudo su

5) Execute the script with the following command:
chmod +x systeminfos.sh && sh systeminfos.sh6) Now you will be asked for your ticket number. Please enter your ticket number, starting with 99...

Now the script starts a job, collects system information AND sends it directly to the ticket you specify. If everything worked, the last message you see looks like this:
adding: tmp/systeminfos.txt (deflated 84%)