Notes on the use of operating systems that are not officially supported - TUXEDO Computers

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Notes on the use of operating systems that are not officially supported

    TUXEDO Computers offers several Linux operating systems for pre-installation in its shop when configuring a notebook. These operating systems are officially supported by TUXEDO. Of course, you are also free to install an operating system that is not officially supported.

    Officially supported

    The currently officially supported Linux operating systems are:

    • TUXEDO OS 20.04 / 22.04 LTS (recommended)
    • Kubuntu 20.04 / 22.04 LTS
    • Ubuntu 20.04 / 22.04 LTS
    • Ubuntu Budgie 20.04 / 22.04 LTS

    If you have one of these operating systems pre-installed (you can also order a notebook without pre-installation), the installation supports all components of the notebook. Of course, you are free to install an operating system that is not officially supported on your device. Then you can use our drivers and scripts to try to enable features that are not or not completely supported by this operating system, such as e.g., the keyboard backlight. 

     

     

    Which drivers, scripts and packages to install?

    We are often asked if there is a manual on our website, which details the drivers, scripts, and packages that need to be installed for distribution XY. There is no such guide for a good reason because it would not be possible to keep it up to date with reasonable effort. This is mainly because most distributions ship their own kernels, which are constantly changing. We also cannot reliably track further changes in the unsupported distributions. 

    Tomte to the rescue?

    Customers also often ask whether you can retrofit missing support for unsupported operating systems with the Tomte driver configuration service. Unfortunately, this is not possible for the reasons mentioned above. Tomte is only suitable for use on operating systems supported by us.

    General procedure

    Even unsupported operating systems generally run well on TUXEDO notebooks. In any case, you should install the TUXEDO Control Center. If the keyboard backlight is not fully supported, installing the keyboard driver from the TUXEDO repository might help. To achieve that, you first have to add the repository to the source list of your distribution. How to do that is shown in this tutorial on our website.

Service & Support

Welcome to TUXEDO Support - how can we help you?

Linux at TUXEDO

Are you wondering if Linux is right for you? Our team will be happy to answer your questions and explain details about the free operating system at TUXEDO.
Let the advantages and services convince you!

Hardware

Notebook, PC, both - and which model? Our technical service team also provides advice on selection, equipment and puts together suitable offers for your technical requirements.

Questions and Answers

In addition to consulting on Linux on TUXEDO devices, our technical service team is of course also available for all other questions about Linux at TUXEDO.


Find out more

Instructions and Tips

Most situations can be solved quickly and easily by yourself. This saves you time and you can use your device directly again. We provide you with instructions, first steps and short tips for all TUXEDO models.


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System Recovery

Even in the case of a case, you don't have to rely on us: Your device can be reset to the factory settings - completely automatically! Everything is included with your order and you can get started right away.


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Technical Service

Our competent technicians are also happy to help with service requests. You have different possibilities to contact us. We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm. But also outside these times you can contact our team with your request by e-mail.
An extra function is available in your customer account for repair requests (RMA).

 

Contact

We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm (German time). But also outside these times you can contact our team with your request by e-mail. Please include your customer number, the model name of your laptop or PC and as detailed a description of your request as possible. The more details you give us, the faster we can process your request!

We might not be able to answer questions about third party hardware or software. For questions about popular open source software (Thunderbird, Filezilla...) please contact a forum e.g. ubuntuforums.org. The research effort for application specific setup is immense and not manageable at the current time. Basic compatibility questions e.g. are of course still welcome!

An extra function is available in your customer account for repair requests (RMA).

 

Shipping costs & delivery times

We're delivering your order in almost every country, inside Europe even free of charge! All shipping fees as well as the treshold amount for free shipping are listed below.

 


Free shipping in Germany

Starting from 35 € value of goods, shipping is free inside Germany. Book-only orders are always free inside Germany, disregarding how many books you order. And of course there are no shipping fees for software licenses, license keys as well as game downloads!

 

3.99 € shipping cost at max!

No matter how many small articles you order, such as USB stick card reader, LAN adapters or fan articles, with us you pay a maximum of 3.99 € shipping costs.

  • 3.99 € shipping fee for all orders below 35 € of goods
  • Free shipping from 35 € total value of goods

You can check all occurring shipping costs or if we even deliver for free right before sending your order!

 


International delivery

Here are the shipping costs as well as the amount threshold for your order. The threshold is referring to the total amount of your order, which enables free shipping.

 

Country Shipping Fee Free Shipping From
Belarus Temporarily no delivery possible 59,00 EUR -
Belgium 8,49 EUR 100 EUR
Bulgaria 15,99 EUR 160 EUR
Denmark 8,49 EUR 100 EUR
Estonia 15,99 EUR 160 EUR
Faeroe Islands 129,00 EUR -
Finland 14,99 EUR 150 EUR
France 9,99 EUR 120 EUR
Greece 22,90 EUR -
United Kingdom 9,99 EUR 120 EUR
Hong Kong 199,00 EUR -
India 199,00 EUR -
Ireland 14,99 EUR 150 EUR
Island 129,00 EUR -
Italy 9,99 EUR 120 EUR
Japan 99,00 EUR -
Canada 99,00 EUR -
Croatian 34,90 EUR -
Latvia 15,99 EUR 160 EUR
Lithuania 15,99 EUR 160 EUR
Luxembourg 8,49 EUR 100 EUR
Malta 34,90 EUR -
Macedonia 59,00 EUR -
Montenegro 99,00 EUR -
Netherlands 8,49 EUR 100 EUR
Norway 14,99 EUR 150 EUR
Austria 8,49 EUR 100 EUR
Poland 15,99 EUR 160 EUR
Portugal 14,99 EUR 150 EUR
Romania 15,99 EUR 160 EUR
San Marino 9,99 EUR 120 EUR
Sweden 14,99 EUR 150 EUR
Switzerland 13,99 EUR 150 EUR
Serbia 99,00 EUR -
Singapore 199,00 EUR -
Slovakia 15,99 EUR 160 EUR
Slovenia 15,99 EUR 160 EUR
Spain (without Canary Islands) 14,99 EUR 150 EUR
Czech Republic 15,99 EUR 160 EUR
Ukraine Temporarily no delivery possible 129,00 EUR -
Hungary 15,99 EUR 160 EUR
USA including Hawaii 99,00 EUR -
United Arabic Emirates 199,00 EUR -
Cyprus 34,99 EUR -
Macau 199,00 EUR -
Albania 99,00 EUR -

⚠️ Here you can find countries where we are unfortunately not able to ship to.

For orders outside the EU there might be additional duties, taxes or charges needed to be paid by the customer. These don't have to be paid to the supplier, but to local authorities. Please check for any details with your local customs or tax authorities before ordering! But as a benefit you don't have to pay German taxes, this means you save up to 19%!
Due to the Brexit and the associated changes, there may be delays of several days in customs clearance on site for deliveries to the UK. This is not within our sphere of influence, so we ask for your understanding.

 


Time of delivery

If not stated differently in the article's description we deliver goods in:

  • 7 - 10 working days inside Germany
  • 10 - 12 working days outside Germany

For orders paid in advance the delivery time starts with receipt of the payment. Please keep in mind that there is no delivery on Sundays or on holidays.
For goods delivered as download there will be no shipping fees due.
Access data for downloads are sent out via e-mail 1 - 3 working days after contract formation. For orders with advanced payment we will deliver after receiving the payment. You can download the item by using the link sent to you via e-mail.

For pick-up orders we will tell you a time/date for picking up via e-mail as soon as your goods are ready. For these orders we won't charge any shipping fees.

Self-pick-up of orders is not possible, unfortunately.