TUXEDO Office Hub - Drivers, Installation & Help - TUXEDO Office Hub - Drivers, Installation & Help - TUXEDO Computers

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TUXEDO Office Hub
Drivers, Installation & Help

    The following instructions refer exclusively to the TUXEDO Office Hub offered and tested by us for full functionality. For other versions or similar docking stations, the correctness of the following steps cannot be guaranteed.

    The audio and network ports of the TUXEDO Office Hub are directly supported by the Linux kernel. An additional driver is required to fully use the Office Hub. This so called DisplayLink driver provides support for the DisplayPort video output

     We have been providing an RPM package of the DisplayLink driver for openSUSE for quite some time now. Now a Debian package of the driver is added, so that you can now also easily set up the TUXEDO Office Hub under TUXEDO OS and Ubuntu via the package management.

    1. Check BIOS settings

    The HDMI port of the Office Hub requires the so-called DisplayPort signal via USB-C. If you have a TUXEDO device of the InfinityBook Pro (up to v5) series, please make sure that the setting DDI Control in the BIOS is set to DDI to TBT. Only then the HDMI connection of the Office Hub works. (When using the USB-C port of our InfinityBooks Pro 14 v4 and v5, the HDMI port cannot be used)

    2. Update the system to the latest status

    Make sure that your system is up to date, either via the graphical package management or directly via the following terminal commands:

    openSUSE

    sudo zypper ref
    sudo zypper up

    TUXEDO_OS & Ubuntu

    sudo apt update && sudo apt upgrade

    Then you can install the RPM for openSUSE or the new Debian package with the DisplayLink driver from the TUXEDO repository. Instructions on how to install this repository on operating systems you install manually yourself, such as Ubuntu or openSUSE, can be found in this article.
    To install the driver, use the following command:

    openSUSE:

    sudo zypper install displaylinkTUXEDO OS or Ubuntu: 

    sudo apt install displaylink
    Finaly, you restart the X-server or the whole device. Then you are ready to go and can use external monitors with your TUXEDO Office Hub!

     

    Checklist in case of problems

    If your TUXEDO Office Hub does not work as desired, please check the following points:

    • Are you using the USB-C cable supplied with the Office Hub?
    • Is the USB-C cable plugged into the Office Hub at the rear port?
    • Is the Office Hub switched on via the switch on the front?
    • The Office Hub was connected during driver installation? Please unplug it, reinstall the drivers and connect the docking station after a reboot again.
    • Please check the USB-C plug and the LAN and USB-C sockets of the Office Hub and USB-C cable to see whether they contain any objects that might prevent them from being plugged in completely.
    • Verify all the cabling between the Laptop and the Office Hub and push the RJ-45 connectors.
    • If the full LAN speed of 1 GBit/s cannot be reached at the hub's port, it might also help to replace the Ethernet cable between the Office Hub and the active network element (hub, switch, router) with a certified one. Even if this is out of the question at first sight, if the same cable works directly on the notebook, there are sometimes incompatibilities between electronic components and certain cables.
    • Please try to connect the Office Hub to a USB 3 type A port of the notebook once for test purposes and only for LAN operation and then test the speed.
    • If present at the time and to exclude the possibility of a defect in the USB cable supplied: Test another USB cable to connect the Office Hub to the notebook.
    • Have you perhaps already made any system adjustments to the factory installation that could affect the LAN driver?
    • Are all updates installed?

     

    Solutions

    • A solution for network problems can be to set a specific value in the Network Adapter Properties, Speed & Duplex option (instead of Auto Negotiation).
    • Boot problems with connected Office Hub can be solved by deactivating the option Above 4GB MMIO BIOS Assignment in the BIOS of your TUXEDO Book.
    • If the image on external monitors is slow, switching from Xorg to Wayland may help. To do this, log out and select the appropriate session type when you log in again.