TUXEDO Office Hub - Drivers, Installation & Help - TUXEDO Office Hub - Drivers, Installation & Help - TUXEDO Computers

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TUXEDO Office Hub
Drivers, Installation & Help

The following instructions refer exclusively to the TUXEDO Office Hub offered and tested by us for full functionality. For other versions or similar docking stations, the correctness of the following steps cannot be guaranteed.

The audio and network ports of the TUXEDO Office Hub are directly supported by the Linux kernel. An additional driver is required to fully use the Office Hub. This so called DisplayLink driver provides support for the DisplayPort video output

 We have been providing an RPM package of the DisplayLink driver for openSUSE for quite some time now. Now a Debian package of the driver is added, so that you can now also easily set up the TUXEDO Office Hub under TUXEDO OS and Ubuntu via the package management.

1. Check BIOS settings

The HDMI port of the Office Hub requires the so-called DisplayPort signal via USB-C. If you have a TUXEDO device of the InfinityBook Pro (up to v5) series, please make sure that the setting DDI Control in the BIOS is set to DDI to TBT. Only then the HDMI connection of the Office Hub works. (When using the USB-C port of our InfinityBooks Pro 14 v4 and v5, the HDMI port cannot be used)

2. Update the system to the latest status

Make sure that your system is up to date, either via the graphical package management or directly via the following terminal commands:

openSUSE

sudo zypper ref
sudo zypper up

TUXEDO_OS & Ubuntu

sudo apt update && sudo apt upgrade

Then you can install the RPM for openSUSE or the new Debian package with the DisplayLink driver from the TUXEDO repository. Instructions on how to install this repository on operating systems you install manually yourself, such as Ubuntu or openSUSE, can be found in this article.
To install the driver, use the following command:

openSUSE:

sudo zypper install displaylinkTUXEDO OS or Ubuntu: 

sudo apt install displaylink
Finaly, you restart the X-server or the whole device. Then you are ready to go and can use external monitors with your TUXEDO Office Hub!

 

Checklist in case of problems

If your TUXEDO Office Hub does not work as desired, please check the following points:

  • Are you using the USB-C cable supplied with the Office Hub?
  • Is the USB-C cable plugged into the Office Hub at the rear port?
  • Is the Office Hub switched on via the switch on the front?
  • The Office Hub was connected during driver installation? Please unplug it, reinstall the drivers and connect the docking station after a reboot again.
  • Please check the USB-C plug and the LAN and USB-C sockets of the Office Hub and USB-C cable to see whether they contain any objects that might prevent them from being plugged in completely.
  • Verify all the cabling between the Laptop and the Office Hub and push the RJ-45 connectors.
  • If the full LAN speed of 1 GBit/s cannot be reached at the hub's port, it might also help to replace the Ethernet cable between the Office Hub and the active network element (hub, switch, router) with a certified one. Even if this is out of the question at first sight, if the same cable works directly on the notebook, there are sometimes incompatibilities between electronic components and certain cables.
  • Please try to connect the Office Hub to a USB 3 type A port of the notebook once for test purposes and only for LAN operation and then test the speed.
  • If present at the time and to exclude the possibility of a defect in the USB cable supplied: Test another USB cable to connect the Office Hub to the notebook.
  • Have you perhaps already made any system adjustments to the factory installation that could affect the LAN driver?
  • Are all updates installed?

 

Solutions

  • A solution for network problems can be to set a specific value in the Network Adapter Properties, Speed & Duplex option (instead of Auto Negotiation).
  • Boot problems with connected Office Hub can be solved by deactivating the option Above 4GB MMIO BIOS Assignment in the BIOS of your TUXEDO Book.
  • If the image on external monitors is slow, switching from Xorg to Wayland may help. To do this, log out and select the appropriate session type when you log in again.

Service & Support

Welcome to TUXEDO Support - how can we help you?

Linux at TUXEDO

Are you wondering if Linux is right for you? Our team will be happy to answer your questions and explain details about the free operating system at TUXEDO.
Let the advantages and services convince you!

Hardware

Notebook, PC, both - and which model? Our technical service team also provides advice on selection, equipment and puts together suitable offers for your technical requirements.

Questions and Answers

In addition to consulting on Linux on TUXEDO devices, our technical service team is of course also available for all other questions about Linux at TUXEDO.


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Instructions and Tips

Most situations can be solved quickly and easily by yourself. This saves you time and you can use your device directly again. We provide you with instructions, first steps and short tips for all TUXEDO models.


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System Recovery

Even in the case of a case, you don't have to rely on us: Your device can be reset to the factory settings - completely automatically! Everything is included with your order and you can get started right away.


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Technical Service

Our competent technicians are also happy to help with service requests. You have different possibilities to contact us. We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm. But also outside these times you can contact our team with your request by e-mail.
An extra function is available in your customer account for repair requests (RMA).

 

Contact

We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm (German time). But also outside these times you can contact our team with your request by e-mail. Please include your customer number, the model name of your laptop or PC and as detailed a description of your request as possible. The more details you give us, the faster we can process your request!

We might not be able to answer questions about third party hardware or software. For questions about popular open source software (Thunderbird, Filezilla...) please contact a forum e.g. ubuntuforums.org. The research effort for application specific setup is immense and not manageable at the current time. Basic compatibility questions e.g. are of course still welcome!

An extra function is available in your customer account for repair requests (RMA).

 

Shipping costs & delivery times

We're delivering your order in almost every country, inside Europe, even free of charge! All shipping fees as well as the threshold amount for free shipping are listed below.

 


Free shipping in Germany

Starting from 100 € value of goods, shipping is free inside Germany.

 

7.99 € shipping cost at max!

No matter how many small articles you order, such as USB stick card reader, LAN adapters or fan articles, with us, you pay a maximum of 7.99 € shipping costs.

  • 7.99 € shipping fee for all orders below 100 € of goods
  • Free shipping from 100 € total value of goods

You can check all occurring shipping costs or if we even deliver for free right before sending your order!

 


International delivery

Here are the shipping costs as well as the amount threshold for your order. The threshold is referring to the total amount of your order, which enables free shipping.

⚠️ Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!

 

Country Shipping Fee Free Shipping From
Albania 99,00 EUR -
Andorra 59,00 EUR -
Belarus Temporarily no delivery possible 59,00 EUR -
Belgium 8,49 EUR 100 EUR
Bulgaria 15,99 EUR 160 EUR
Denmark 8,49 EUR 100 EUR
Estonia 15,99 EUR 160 EUR
Faeroe Islands 129,00 EUR -
Finland 14,99 EUR 150 EUR
France 9,99 EUR 120 EUR
Greece 22,90 EUR -
United Kingdom 9,99 EUR 120 EUR
Hong Kong 199,00 EUR -
India 199,00 EUR -
Ireland 14,99 EUR 150 EUR
Island 129,00 EUR -
Italy 9,99 EUR 120 EUR
Japan 99,00 EUR -
Canada 99,00 EUR -
Croatia 34,90 EUR 500 EUR
Latvia 15,99 EUR 160 EUR
Lithuania 15,99 EUR 160 EUR
Luxembourg 8,49 EUR 100 EUR
Macau 199,00 EUR -
Malta 34,90 EUR 500 EUR
Macedonia 59,00 EUR -
Montenegro 99,00 EUR -
Netherlands 8,49 EUR 100 EUR
Norway 14,99 EUR 150 EUR
Austria 8,49 EUR 100 EUR
Poland 15,99 EUR 160 EUR
Portugal 14,99 EUR 150 EUR
Romania 15,99 EUR 160 EUR
San Marino 9,99 EUR 120 EUR
Sweden 14,99 EUR 150 EUR
Switzerland 13,99 EUR 150 EUR
Serbia 34,90 EUR 500 EUR
Singapore 199,00 EUR -
Slovakia 15,99 EUR 160 EUR
Slovenia 15,99 EUR 160 EUR
Spain (without Canary Islands) 14,99 EUR 150 EUR
Czech Republic 15,99 EUR 160 EUR
Ukraine Temporarily no delivery possible 129,00 EUR -
Hungary 15,99 EUR 160 EUR
USA including Hawaii 99,00 EUR -
United Arabic Emirates 199,00 EUR -
Cyprus 34,90 EUR 500 EUR
Qatar 199,00 EUR -

For orders outside the EU there might be additional duties, taxes or charges needed to be paid by the customer. These don't have to be paid to the supplier, but to local authorities. Please check for any details with your local customs or tax authorities before ordering! But as a benefit you don't have to pay German taxes, this means you save up to 19%!
Due to the Brexit and the associated changes, there may be delays of several days in customs clearance on site for deliveries to the UK. This is not within our sphere of influence, so we ask for your understanding.

 


Time of delivery

If not stated differently in the article's description, we deliver goods in:

  • 7 - 10 working days inside Germany
  • 10 - 12 working days outside Germany

For orders paid in advance, the delivery time starts with receipt of the payment. Please keep in mind that there is no delivery on Sundays or on holidays.
For goods delivered as download, there will be no shipping fees due.
Access data for downloads are sent out via e-mail 1 - 3 working days after contract formation. For orders with advanced payment, we will deliver after receiving the payment. You can download the item by using the link sent to you via e-mail.

Self-pick-up of orders is not possible, unfortunately.