Welcome on Board @TUXEDO - Part 28 - TUXEDO Computers

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Welcome on Board @TUXEDO
Part 28

2022-12-07 14:13:41

TUXEDO Computers expands its staff and introduces its team

Christoph – Linux all rounder

Welcome on Board.
Welcome on Board.

How old are you?

No longer the youngest... Let's put it this way: When the first "real" Debian version was released, my age startet with a 2 in the front. My first steps on the internet I did with a 28800 baud modem within the Usenet and before that I was using 9600 baud modem to get access to the MausNet and FidoNet and dial in mailboxes. If I really dig in my memory, I even saw acoustic couplers in the wild – but I never used them myself. Phew!

Are you from Augsburg?

No, I come from a rather unknown neighboring city of Augsburg called Munich, perhaps you have heard of it. It is often referred to as the northernmost city in Italy, and there is some truth to that. After that I studied in Karlsruhe and then worked for a logistics software company. My TUXEDO workplace is now not in Augsburg, but in the tranquil town of Heilbronn. Soon, however, I'll be packing my seven tuxedos and moving to Lake Constance.

How long have you been working with Linux and why?

I came into contact with Linux for the first time at my university - around 1995. I had a student job at the university's study center for the visually impaired, where I administered the computers for the students as well as the institute's servers. Linux was and is ideal for many people with visual impairments, because the system can be used completely in the command line and there are also many good programs with a text interface. So you don't necessarily need a screen reader (JAWS was the measure of all things at that time), which costs a small fortune. If you have never heard or seen anything about braille displays and screen readers, you should have a look at YouTube. Sighted people can hardly imagine at what speed blind people can still understand the output of a screen reader.

How do you know TUXEDO Computers?

I can't pin that down to a specific time or date. Before joining TUXEDO I worked as an editor for Linux User and Raspberry Pi Geek for more than a decade. In addition, I have been running my own blog about Linux and free software under Linux und ich since January 2006. In the course of this time I have written a number of reviews on devices from TUXEDO and have been in contact with our CEO Herbert Feiler and my current colleagues again and again.

Why did you want to work at TUXEDO Computers?

I have been motivated to explain Linux and free software for many years. Here at TUXEDO, I have the opportunity to do this with a new focus. At TUXEDO, a young, colorful and dedicated team has come together that not only wants to sell computers successfully, but also has the success of free software in mind. TUXEDO promotes the Linux community with donations, resources and own developments and thus gives something back to the community. This is a lot of fun and provides me with a lot of input for my own work.

What do you do in your field?

My primary task is to explain the TUXEDO product. What do computers from TUXEDO offer compared to computers with operating systems from Redmond or Cupertino? How do they work? What do you have to consider? What can you do with them? The bottom line is that I try to take up every Wh-question and explain it together with the marketing team. We're also planning steps toward the – not so – young social media outlets. To that end, by the way, we're still looking for new colleagues such as video producers to help us develop new formats.

What do you particularly like about TUXEDO / the devices?

TUXEDO computers offer a balanced mix of powerful hardware in high-quality cases with a heart for free software. In the standard configuration, TUXEDO OS gives you a system that is ideally configured right out of the box. Updates cover not only the operating system, but also the firmware, so that the hardware is always optimally supported – BTW I Use Arch: TUXEDO is also well positioned here. For many devices there is an entry in the Wiki of the distribution and the drivers and tools developed by TUXEDO (especially the TUXEDO Control Center) are available in the Arch User Repository aka AUR.

What do you dream for the (TUXEDO) future?

As I already mentioned in the question before, we not only want to publish texts around Linux and free software and thus explain TUXEDO and its products, but offer more multimedia content. I personally have always lacked the time and resources for this. I am very much looking forward to tackling these projects – even if we still have to do a lot of planning and preliminary work. 

Another personal thing – what are your hobbies?

I stare at computer screens a lot, so in my free time I'm drawn outdoors, like a moth to a flame. When I have the time, I like to lace up my hiking boots and climb mountains. On days when I want to do some sports, I get on my racing bike, swim or run – quasi triathlon, but rarely all disciplines in one day. Sporting success is not important to me, I do it all for pizza :D In winter you can find me more often in a karate dojo. For the first Dan (the first black belt) are only two exams missing.

Service & Support

Welcome to TUXEDO Support - how can we help you?

Linux at TUXEDO

Are you wondering if Linux is right for you? Our team will be happy to answer your questions and explain details about the free operating system at TUXEDO.
Let the advantages and services convince you!

Hardware

Notebook, PC, both - and which model? Our technical service team also provides advice on selection, equipment and puts together suitable offers for your technical requirements.

Questions and Answers

Frequently asked questions and the corresponding answers can be found here. If you cannot find a solution to your problem here, it is also worth taking a look at the instructions section.


Find out more

Instructions and Tips

Most situations can be solved quickly and easily by yourself. This saves you time and you can use your device directly again. We provide you with instructions, first steps and short tips for all TUXEDO models.


Find out more

System Recovery

Even in the case of a case, you don't have to rely on us: Your device can be reset to the factory settings - completely automatically! Everything is included with your order and you can get started right away.


Find out more

Technical Service

Our competent technicians are also happy to help with service requests. You have different possibilities to contact us. We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm. But also outside these times, you can contact our team with your request by e-mail.
An extra function is available in your customer account for repair requests (RMA).

 

Contact

We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm (German time). But also outside these times, you can contact our team with your request by e-mail. You will receive confirmation of receipt within approximately 15 minutes. If not, please feel free to contact us by phone. Please include your order number, the model name of your laptop or PC and as detailed a description of your request as possible. The more details you give us, the faster we can process your request!

We might not be able to answer questions about third party hardware or software. For questions about popular open source software (Thunderbird, Filezilla...) please contact a forum e.g. ubuntuforums.org. The research effort for application specific setup is immense and not manageable at the current time. Basic compatibility questions e.g. are of course still welcome!

An extra function is available in your customer account for repair requests (RMA).

 

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Shipping costs & delivery times

We ship your order to almost all countries, in Europe mostly even free of charge! The respective shipping costs and the cost threshold above which we will cover the costs for you can be found here or for international shipping in the table below.

 


Free shipping within Germany

There are no shipping costs within Germany for goods worth €100 or more.

 

7.99 € shipping cost at max!

No matter how many small articles you order, such as USB stick card reader, LAN adapters or fan articles, with us, you pay a maximum of 7.99 € shipping costs.

  • 7.99 € shipping fee for all orders below 100 € of goods
  • Free shipping from 100 € total value of goods

You can check all occurring shipping costs or if we even deliver for free right before sending your order!

 


International delivery

Here are the shipping costs as well as the amount threshold for your order. The threshold is referring to the total amount of your order, which enables free shipping.
 

Taxes and customs outside the EU:

For orders outside the EU there might be additional duties, taxes or charges needed to be paid by the customer. These don't have to be paid to the supplier, but to local authorities. Please check for any details with your local customs or tax authorities before ordering! But as a benefit you don't have to pay German taxes, this means you save up to 19%!
Due to the Brexit and the associated changes, there may be delays of several days in customs clearance on site for deliveries to the UK. This is not within our sphere of influence.

The processing of orders outside the EU may currently be subject to significant delays due to the respective customs authorities. Unfortunately, we have no influence over this and therefore ask you to check your shipment tracking daily. If the status of your shipment does not change for more than a week, please contact our customer service.

Thank you for your understanding!

 

 
⚠️   Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!
Country Shipping Fee Free Shipping From
Albania 99,00 EUR -
Andorra 59,00 EUR -
Belarus
(Temporarily no delivery possible)
59,00 EUR -
Belgium 8,49 EUR 100 EUR
Bulgaria 15,99 EUR 160 EUR
Denmark 8,49 EUR 100 EUR
Estonia 15,99 EUR 160 EUR
Faroe Islands 129,00 EUR -
Finland 14,99 EUR 150 EUR
France
(Overseas France excluded)
9,99 EUR 120 EUR
Greece 22,90 EUR -
United Kingdom
(Overseas Territories excluded)
9,99 EUR 120 EUR
Hong Kong 199,00 EUR -
India 199,00 EUR -
Ireland 14,99 EUR 150 EUR
Island 129,00 EUR -
Italy 9,99 EUR 120 EUR
Japan 99,00 EUR -
Canada 99,00 EUR -
Croatia 34,90 EUR 500 EUR
Latvia 15,99 EUR 160 EUR
Lithuania 15,99 EUR 160 EUR
Luxembourg 8,49 EUR 100 EUR
Macau 199,00 EUR -
Malta 34,90 EUR 500 EUR
Macedonia 59,00 EUR -
Moldova 199,00 EUR -
Monaco 19,00 EUR -
Montenegro 99,00 EUR -
Netherlands
(Dutch Carribean excluded)
8,49 EUR 100 EUR
Norway 14,99 EUR 150 EUR
Austria 8,49 EUR 100 EUR
Poland 15,99 EUR 160 EUR
Portugal 14,99 EUR 150 EUR
Romania 15,99 EUR 160 EUR
San Marino 9,99 EUR 120 EUR
Sweden 14,99 EUR 150 EUR
Switzerland 13,99 EUR 150 EUR
Serbia 34,90 EUR 500 EUR
Singapore 199,00 EUR -
Slovakia 15,99 EUR 160 EUR
Slovenia 15,99 EUR 160 EUR
Spain
(Canary Islands excluded)
14,99 EUR 150 EUR
Czech Republic 15,99 EUR 160 EUR
Ukraine
(Temporarily no delivery possible)
129,00 EUR -
Hungary 15,99 EUR 160 EUR
USA
(including Hawaii)
99,00 EUR -
United Arabic Emirates 199,00 EUR -
Cyprus 34,90 EUR 500 EUR
Qatar 199,00 EUR -
⚠️ Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!

 


Time of delivery

If not stated differently in the article's description, we deliver goods in:

  • 7-10 working days within Germany
  • 10-12 working days outside Germany

For orders paid in advance, the delivery time starts with receipt of the payment. Please keep in mind that there is no delivery on Sundays or on holidays.
For goods delivered as download, there will be no shipping fees due.
Access data for downloads are sent out via e-mail 1-3 working days after contract formation. For orders with advanced payment, we will deliver after receiving the payment. You can download the item by using the link sent to you via e-mail.

Self-pick-up of orders is not possible, unfortunately.