Polaris 17 - Gen3 - TUXEDO Polaris 17 - Gen3 (Archived) - TUXEDO Computers

  • Notebooks
    • Notebooks/Laptops with preinstalled and configured Linux and more. TUXEDO Computers are individually built computers and PCs being fully Linux-suitable, custom tailored Linux hardware so to say. We deliver all TUXEDOs ready to go so you only ha...
    • 10-14 inch
    • 15-16 inch
    • 17 inch
    • Immediate shipping
    • Business notebooks
    • Gaming-Notebooks
    • Mobility notebooks
    • Deep Learning AI
    • All Notebooks
  • Computers / PCs
    • Computers / PCs with Linux preinstalled & more TUXEDO Computers are individually built computers and PCs being fully Linux-suitable, custom tailored Linux hardware so to say :) We deliver all TUXEDOs ready to go so you only have to unwrap,...
    • Mini Systems
    • Midi Systems
    • Maxi Systems
    • AMD Systems
    • Intel Systems
    • All Systems
  • Accessories
    • Here you will find accessories, components and peripherals for your TUXEDO system. Nothing suitable found here? Get in touch with us directly!
    • Batteries
    • Displays
    • Dockingstations
    • Books
    • Input Devices & Peripherals
    • Bags & Sleeves
    • Fan Merchandise
    • Notebook Power Supplies & Cords
    • Components & Complements
      • Cables
      • Drives
      • Hard Disk Drives 2.5"
      • Memory
      • PC Power Supplies
      • SSDs 2.5"
      • SSDs m.2 (SATAIII and NVMe)
      • WiFi, LAN & Mobile Network
      • Licenses
  • B2B
    • In this category you can find equipment for your company, office, school, university or educational institution and servers and solutions. Appliances with CRM, ERP and merchandise management, cloud storage, cloud server for self-hosting, services...
    • Business notebooks
    • Business computers
  • Novelties
  •  
    • Notebooks
      • 10-14 inch
      • 15-16 inch
      • 17 inch
      • Immediate shipping
      • Business notebooks
      • Gaming-Notebooks
      • Mobility notebooks
      • Deep Learning AI
      • All Notebooks
    • Computers / PCs
      • Mini Systems
      • Midi Systems
      • Maxi Systems
      • AMD Systems
      • Intel Systems
      • All Systems
    • Accessories
      • Batteries
      • Displays
      • Dockingstations
      • Books
      • Input Devices & Peripherals
      • Bags & Sleeves
      • Fan Merchandise
      • Notebook Power Supplies & Cords
      • Components & Complements
        • Cables
        • Drives
        • Hard Disk Drives 2.5"
        • Memory
          • DDR4 DIMM
          • DDR4 SO-DIMM
          • DDR5 DIMM
          • DDR5 SO-DIMM
        • PC Power Supplies
        • SSDs 2.5"
        • SSDs m.2 (SATAIII and NVMe)
        • WiFi, LAN & Mobile Network
        • Licenses
    • B2B
      • Business notebooks
      • Business computers
    • Novelties
  • Settings

  • Deutsch
  • English

  • Customer Account

  • Log in
  ATTENTION: To use our store you have to activate JavaScript and deactivate script blockers!  
Thank you for your understanding!


    • Price:
      excl. taxes & customs excl. Shipping

    • 10900189
    • [INFO] |

    • Assembling Time:
      Product gets built individually for you!
    • x

    Upper mid-range gamer with premium ambitions

    TUXEDO Polaris 17 - Gen3

    Ryzen 7 vs Core i7
    8 Cores | 16 Threads

    GeForce RTX 3060
    6 GB GDDR6 | 115 Watt

    WQHD IPS Display
    2560 x 1440 Pixel | 165 Hz

    Thunderbolt 4
    up to 40 Gbit/s

     

    High-end performance at an affordable price

    The inner values count: The TUXEDO Polaris 17 follows this wisdom and sets its focus on high-end hardware in an unobtrusive and relatively lightweight chassis at an affordable price.

    In its latest Generation 3, the 17.3 inch Linux gaming notebook combines NVIDIA's GeForce RTX 3060 in its fastest TGP configuration (max. 130 watts) with the latest high-end CPUs from AMD and Intel: So depending on your preference, make your choice between Intel's new Tiger Lake Core i7-11800H or AMD's Ryzen 7 5800H.

    In addition to the new high-resolution 165 Hz WQHD display option with 2560 x 1440 pixels, the lightning-fast Thunderbolt 4 port (Intel-only) also makes its way under the Polaris 17's discreet anthracite hood.

     

    Unobtrusive and business-friendly appreance

    Blinking LEDs, RGB lighting all around or "gamery" design gimmicks do not belong to the 17.3 inch Linux gaming notebook's repertoire:

    The TUXEDO Polaris 17 relies on a subtle understatement look in an anthracite-colored, rigid plastic chassis, which also allows the use in the office, school or lecture hall without attracting smirking looks.

    Thanks to its slim bezel design the understatement gamer features a quite compact footprint of only 39.57 x 26.08 cm, which is roughly the footprint of former 15.6 inch notebooks. Together with the untypically low chassis weight of only 2.5 kg, the Polaris 17 is one of the most transportable devices in its class.

    The full-size membrane keyboard including numpad offers large keys and a high typing comfort thanks to generous key travel and well-defined, quiet key strokes. The RGB key backlight can be adjusted to any color and in 4 brightness levels, making it much more convenient to work under dim light conditions. 

     

    Thunderbolt 4 and SD Card Reader

    Depending on the selected CPU, the TUXEDO Polaris 17 is equipped with a fast USB-C 3.2 Gen2 port (AMD Ryzen) or even with the universal all-round port Thunderbolt 4 (Intel Core) at the back of the device.

    In addition to a maximum data transfer rate of 40 gigabits per second for blazingly fast data transfers and a charging power of 15 watts for peripherals, Thunderbolt 4 also allows connecting up to two 4K monitors via the integrated DisplayPort 1.4 signal.

    Regardless of the processor configuration, 3 additional USB ports (2x USB-A 3.2 Gen1, 1x USB-A 2.0) as well as an SD card reader are available for data exchange. The RJ45 LAN port, microphone input and headphone output, as well as the obligatory Kensington lock, round off the TUXEDO Polaris 17's connectivity portfolio.

    Polaris 15 left ports

    From left to right: Kensington Lock, USB-A 2.0, microphone in, headphone out

    Polaris 15 back ports

    From left to right: USB-C (Intel: Thunderbolt 4 | AMD: 3.2 Gen2), HDMI 2.1, Gigabit Ethernet, power connector

    Polaris 15 right ports

    From left to right: SD memory card reader, 2x USB-A 3.2 Gen1

     

    AMD Ryzen vs Intel Tiger Lake:
    A hard decision to make

    The TUXEDO Polaris 17 faces the customer with a difficult choice:
    AMD Ryzen 7 5800H or Intel Core i7-11800H?

    There has never been a harder decision between AMD and Intel, because the latter has not only succeeded with its new Core i7-11800H (8 cores | 16 threads) to surpass its predecessor, the Core i7-10870H, by a high margin, but even to largely catch up with AMD's highly decorated Ryzen APUs.

    Responsible for this are the new Tiger Lake architecture and the new, more efficient 10 nm SuperFin manufacturing process, which delivers a significantly improved performance-per-watt.

    However, the AMD Ryzen 7 5800H with its 8 cores / 16 threads does not have to hide behind the Intel counterpart at all: While the Core i7-11800H has a very slight lead in single-core workloads (e.g. gaming), the Ryzen 7 5800H takes the lead in multi-core workloads - depending on the TDP level - slightly to noticeably.

     If your primary use case is gaming, the Intel Core i7-11800H is the best choice - very closely followed by the Ryzen 7 5800H. If your focus lies primarly on content creation though, the AMD APU benefits from its higher power efficiency in terms of multi-core performance - at least on low to medium TDP settings.

    At higher powerlimits the Core i7 is even able to fully close the performance gap. The Intel CPU benefits from liquid metal between the die and heat sink as maximally effective thermal interface material, which cannot be applied on the Ryzen 7 5800H due to safety reasons in terms of its different chip layout on the mainboard.

    So it's your choice between these two high end CPUs.
    Which one will you opt for?

     

    GeForce RTX 3060 with
    maximum performance

    For high-end graphical performance, the Understatement Gamer is equipped with the powerful NVIDIA GeForce RTX 3060.

    Thanks to the highest possible TGP (Total Graphics Power) rating of 115 watts, the Polaris 17 provides the maxium tier version of the NVIDIA GeForce RTX 3060.

    Due to NVIDIA's Dynamic Boost technology, the GPU can even increase its power limit up to 130 watts in certain workload situations automatically for best possible graphics performance.

      In combination with the 6 GB GDDR6 VRAM, the entry level high-end GPU offers the best price-performance ratio and enough reserves for high-resolution gaming on the razor-sharp WQHD display.

     

    Full-HD or WQHD:
    Take a look for yourself!

    In the new generation, the TUXEDO Polaris 17 provides two different display options to choose from: In addition to a Full HD IPS display with up to 144 Hz refresh rate, a WQHD screen with 2,560 x 1,440 pixels and a frame rate of 165 Hz is now also available.

    The significantly sharper image of the new WQHD display shows its strengths especially in everyday use: Text, high-resolution images or graphics look very sharp-edged and high in detail, texts are comfortably readable even in small font sizes without straining the eyes.

    The difference is also noticeable in games but not quite as big. So the decision whether WQHD or Full HD is up to personal preference: While the GeForce RTX 3060 has enough reserves for high-resolution gaming, 1080p gamers benefit from maximum frame rates to fully take advantage of the display's high refresh rate.

     

    Up to 7 hours of battery life

    Speaking of battery life: The TUXEDO Polaris 17 features an internally screwed 62 Wh lithium-polymer battery that enables the Linux gaming laptop to run for up to 7 hours (idle) away from the power socket.

    Under more realistic working conditions with WiFi on, office usage and medium display brightness (~150 nits), around 6 hours can be reached until the 17 inch Linux gaming laptop finally gets thirsty for the 180 watts power supply again.

     


    Configure and order now
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)
    • TUXEDO Polaris 17 - Gen3 (Archived)

    Technical Details

    Display / Monitor

    Modern displays with IPS panels have bright areas along the frame as a normal characteristic. This has hardly any influence on everyday operation, not least because the displays are optimized for daylight operation. It can only be minimized, but not completely avoided, regardless of the manufacturer and for manufacturing reasons. Details on pixel error classes can be found here.

     

    2K Full-HD IPS 144 Hz
    17,3", 16:9, matte / non-glare
    Viewing angle: 89°/89°/89°/89°
    Resolution: 1920 x 1080 Pixel
    sRGB: 90 %
    Brightness: 300 cd/m2
    Contrast: >800:1

     

    3K WQHD IPS 165 Hz 
    17,3", 16:9, matte / non-glare
    Viewing angle: 89°/89°/89°/89°
    Resolution: 2560 x 1440 Pixel
    sRGB: 95 %
    Brightness: 350 cd/m2
    Contrast: 1000:1

     

    Display models used:
    Full-HD 144 Hz: BOE NV173FHM N44 V3.1, BOE NV173FHM-N4A, Innolux N173HCE-G33 Rev.C1, LG LP173WFG-SPB1
    WQHD 165 Hz: BOE NE173QHM-NY2

     

    All display models largely correspond according to their technical properties in terms of brightness, contrast and color gamut.

    For technical production reasons, the measured values always vary slightly from panel to panel. More information

     

    Display opening angle: ~ 135°

     

    Chassis

    Dimensions: width: 39.6 cm; height: 3 cm; depth: 26.1 cm
    Weight: approx. 2.5 kg with battery

     

    Chassis materials:
    Display lid, base unit, display frame and bottom panel made of plastic

     

    Keyboard and Touchpad

    Full size keyboard with number pad.
    Multicolor (RGB) backlit keyboard, means that the writing on the keys have backlight! Brightness can be controlled in 4 levels and deactivated by special keys.
    TUX super-key on all layouts!
    Big precision clickpad with integrated buttons and multi-gesture- & scroll-function

     

    Battery & power supply

    Big 62 Wh battery, 4 cells lithium-polymer
    Changeable (screwed inside)
    180 Watt Power supply unit (150 x 74 x 25 mm | 583 g incl. EU power cable)

    Power plug:
    Type: Coaxial
    Inner diameter: 2.5mm
    Outer diameter: 5.5mm
    Length: 12.5mm

    Battery life:
    up to 7 hours at min. display-brightness, without Wifi & Bluetooth, without keyboard backlit, in idle mode
    up to 6 hours at medium brightness with Wifi, at office work

     

    We're testing battery time always in idle mode, at minimal display brightness, with keyboard backlight deactivated, Wi-Fi & Bluetooth disabled and without any further connected devices (USB, LAN, HDMI, VGA etc. unplugged!). We always test with integrated graphics when a dedicated and integrated graphics chip is installed.
    This way you get an information of maximal possible battery life. Starting from this, you can manage your individual battery life depending on your demands and to influence it, e.g. is keyboard backlight unnecessary during daylight. Bluetooth is also only needed to be turned on, if there's a Bluetooth device connected. Full display brightness as well is hardly always necessary.

     

    Main processor

    • AMD Ryzen 7 5800H
      (8x 3,2 - 4,4 GHz Octa-Core, 16 Threads, 16 MB L3-Cache, 45 W TDP)
    • Intel Core i7-11800H
      (8x 2,3 - 4,6 GHz Octa-Core, 16 Threads, 24 MB Intel Smart-Cache, 45 W TDP)

     

    Graphics card

    NVIDIA GeForce RTX 3060 | 6 GB GDDR6 VRAM | 115 W TGP (+15 W Dynamic Boost)

     

    Energy efficient CPU integrated Graphics:
    AMD Radeon™ RX Vega 8 Graphics (AMD Ryzen 7 5800H)
    Intel UHD Graphics (Intel Core i7-11800H)

     

    HDMI and USB-C (DisplayPort) are unchangably hardwired with the NVIDIA GPU for best performance!

     

    The notebook display can be switched to be driven by the NVIDIA GPU directly in the BIOS for best performance.
    Please note that this causes the NVIDIA GPU to be permanently active (instead of automatically switching to the processor's more power-efficient iGPU during low load) and leads to increased power consumption and lower battery runtimes.

     

    Memory

    Typ: DDR4 SO-DIMM (up to 3200 MHz)
    Manufacturer and speed see configurator
    Default and maximum see configurator
    Performant Dual Channel mode (2 slots)

     

    Mass storage (SSD / HDD)

    Two slots for super fast SSDs in space-saving M.2 form factor

     

    With AMD Ryzen:
    2x M.2 2280 SSD via PCI-Express 3.0 x4

     

    With Intel Core:
    1x M.2 2280 SSD via PCI Express 4.0 x4
    1x M.2 2280 SSD via PCI Express 3.0 x4

     

    Communication / Network

    Wired/LAN: 2,5 Gigabit LAN (Realtek RTL8125BG Ethernet, 10/100/1000/2500 Mbit/s)

    Wireless/WIFI:
    Intel Wi-Fi 6 AX200 Series:
    Interface: M.2 2230
    Wireless LAN / WLAN standards: 802.11 ac/a/b/g/n/ax
    DualBand 2,4 / 5 GHz
    Communication channels: 2x2
    Transfer rate: 300 Mbit/s (2.4GHz WIFI) / 2,4Gbps (5GHz WIFI)

    Bluetooth:
    Integrated in above Intel Dual Band Wi-Fi AX200 Series
    Version: Dual Mode Bluetooth 5.2

     

    Webcam / Laptop camera

    HD Webcam / camera including microphone

     

    Sound / Audio

    High Definition Audio
    2 speakers: 2x 2W
    Integrated microphone

     

    Ports

    1x Thunderbolt 4 (with Intel CPU)

    • Hardwired to: iGPU (for power-efficient operation)
    • DisplayPort 1.4a: yes;
    • Power Delivery: no;
    • no support for VR headsets
    • no support for G-SYNC (proprietary), but compatible with Adaptive Sync (incl. FreeSync and G-SYNC compatible)

    1x USB-C 3.2 Gen2 (with AMD CPU)

    • Hardwired to: dGPU (for best performance)
    • DisplayPort 1.4a: yes;
    • Power Delivery: no;
    • Support for VR headsets
    • G-SYNC compatible

    1x USB-A 3.2 Gen2
    2x USB-A 3.2 Gen1
    1x HDMI 2.1

    • HDCP 2.3
    • Hardwired to: NVIDIA GPU (for best performance)

    1x Headphone-out
    1x Mic-in
    1x Gigabit LAN/network RJ45
    1x Card reader (SD/SDHC/SDXC)
    1x power plug (DC-in)

     

    Card reader

    Card reader (SD/SDHC/SDXC)

     

    Security

    - Kensington-Lock mounting
    - Intel Management Engine (Intel ME) can be disabled directly via the BIOS
    - Webcam & audio (only on Intel CPUs) can be deactivated directly via the BIOS
    - WLAN & Bluetooth can be deactivated directly via the BIOS


    TPM 2.0

     

    Cooling System & Fan

    Temperature controlled fan
    At low system workload, there is less heat emerging. The cooling system fans can spin accordingly slow or even turn themselves off completely. Depending on the chassis, cooling system and CPU and GPU, high to very high fan noise (air swooshing) is produced under full load. Thinner notebooks normally tend to get louder due to less cooling capacity.

    Custom performance and fan control with the TUXEDO Control Center
    With the TUXEDO Control Center you are able to control the performance and the behavior of the fans by yourself. This means that you get the ability to make your device as quiet as possible. By heavily reducing the performance you are able to set the device almost passive cooled, without any fan noise most of the time!

     

     

    Modell-ID: AMD: POLARIS17A03 / Intel: POLARIS17I03



    Configure and order now


    System & Service

    Operating systems

    We install Ubuntu and TUXEDO OS (based on Ubuntu with KDE Plasma Desktop) in the latest 64-bit version with long term support.

    With our fully automatic installation WebFAI you can easily perform a Linux installation exactly as we at TUXEDO Computers do it in our production! You can choose from all distributions that we also offer in our configurator. Depending on the distribution, you have the choice between different desktop interfaces. More backgrounds and a video demo as well as detailed instructions can be found here.

     

    For "self-installers" and all who are interested, we have set up a database with downloads, instructions, tips & tricks and offer Tomte, a tool that automatically makes our adjustments under Ubuntu, elementary OS and Linux Mint:

    • Help & Support Section
    • TUXEDO Tomte

     

     

    Encrypted Installation

    On request, we install your Linux system completely encrypted. The pre-installation as dual boot with Windows is technically not possible.
    Further details as well as a detailed introduction to encryption can be found here.

     

    Windows on request

    If you don't want or can't do without Windows, we install the desired Windows version next to Linux or alone. Please understand that a dual-boot installation can take 1-2 working days longer, even though the process is fully automatic. Please also note that we provide you with a correct Windows license incl. license sticker and installation DVD!

     

    Windows Drivers

    The corresponding Windows drivers are already included as standard with every device, regardless of whether it is with or without Windows or operating system installation. Alternatively, you are free to download all Windows-Drivers from here.

     

    UEFI firmware

    With all our notebooks, you have the possibility to protect your privacy already on firmware level using the UEFI (Unified Extensible Firmware Interface).

     

    For this purpose, the following functions can be completely deactivated:

    • On Intel CPUs: Intel Management Engine (IntelME)
    • Webcam
    • On Intel CPUs: Audio (Microphone & Sound)
    • WLAN & Bluetooth

     

    In addition, our Premium UEFI firmware allows chipset-specific settings and definitions for hardware components in order to run adjust the device optimally to your use case.

     

    Please note: All notebooks built in 2021 and later do not support switching the UEFI firmware to the outdated BIOS firmware standard.

     

    Warranty

    2 years pick up and return (12 months on wearing parts like battery & power supply)

    Optional: Up to 5 years pick up and return (12 months on wearing parts like battery & power supply)

     

    All devices have a maintenance-friendly design. Depending on the model, the essential hardware components such as processor, drive, hard disks, RAM, WIFI modules etc. can be accessed via maintenance flaps or removable floor trays. Furthermore the battery is replaceable if not stated differently. Of course, even after expiration of your warranty period, we're offering replacement parts and service for many years!

     

    For warranty cases, we'll provide you with a free return label after getting in touch with us. Warranty handling is done via our technical support. Please note our warranty conditions

     

    Package Contents

    1x TUXEDO Book preinstalled & configured
    1x Power supply
    1x Power cord
    1x Recharchable battery
    1x First steps manual incl. short technical manual
    1x WebFAI USB drive (www.webfai.de) for Linux recovery
    1x Drivers for Windows downloadable
    1x For the installation of own SSDs or HDDs necessary screws



    Configure & Order

    Unfortunately this product is no longer available. You can find more products via the menu!
was successfully added to your shopping cart.

excl. taxes & customs excl. Shipping
OK Show cart Checkout

Delivery Time Frame

The stated delivery/production times apply from Mon. to Fri. 8 a.m. - 4 p.m. and of course refer to the time of receipt of payment.

Payments

If you pay by PayPal, Amazon-Pay or credit card and successfully complete the payment process immediately after placing your order, we will ship your order within the specified time. The same applies to payment on invoice for B2B. When paying in advance, you must allow 2-3 working days for the bank to process your payment.

Pre-orders

Delays in the start of production cannot be ruled out for pre-orders. However, we make every effort to avoid these. However, should there be any deviations in the delivery date, we will inform you in good time.

 

Service & Support

Welcome to TUXEDO Support - how can we help you?

Linux at TUXEDO

Are you wondering if Linux is right for you? Our team will be happy to answer your questions and explain details about the free operating system at TUXEDO.
Let the advantages and services convince you!

Hardware

Notebook, PC, both - and which model? Our technical service team also provides advice on selection, equipment and puts together suitable offers for your technical requirements.

Questions and Answers

Frequently asked questions and the corresponding answers can be found here. If you cannot find a solution to your problem here, it is also worth taking a look at the instructions section.


Find out more

Instructions and Tips

Most situations can be solved quickly and easily by yourself. This saves you time and you can use your device directly again. We provide you with instructions, first steps and short tips for all TUXEDO models.


Find out more

System Recovery

Even in the case of a case, you don't have to rely on us: Your device can be reset to the factory settings - completely automatically! Everything is included with your order and you can get started right away.


Find out more

Technical Service

Our competent technicians are also happy to help with service requests. You have different possibilities to contact us. We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm. But also outside these times, you can contact our team with your request by e-mail.
An extra function is available in your customer account for repair requests (RMA).

 

Contact

We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm (German time). But also outside these times you can contact our team with your request by e-mail. Please include your customer number, the model name of your laptop or PC and as detailed a description of your request as possible. The more details you give us, the faster we can process your request!

We might not be able to answer questions about third party hardware or software. For questions about popular open source software (Thunderbird, Filezilla...) please contact a forum e.g. ubuntuforums.org. The research effort for application specific setup is immense and not manageable at the current time. Basic compatibility questions e.g. are of course still welcome!

An extra function is available in your customer account for repair requests (RMA).

 

Image of Tux

Linux compatible
image of 5 years warranty badge

Up to 5 Years Warranty
stylized image of a Rocket

Immediately ready for use
image of germany with a wrench in the center

Assembled in Germany
image of germany with a section sign in the center

German Data Privacy
stylized image of a tech support worker

German Tech Support

Guidance

  • Service & Support
  • B2B
  • Newsletter


Mo - Fr: 9-13 & 14-17h
+49 (0) 821 / 8998 2992

About TUXEDO

  • Why TUXEDO
  • TUXEDO Control Center
  • TUXEDO Tomte
  • TUXEDO WebFAI
  • TUXEDO OS
  • TUXEDO Aquaris
  • Individual logos and keyboards

Help & Support

  • Downloads & Drivers
  • System Diagnostics
  • Frequent questions (FAQ)
  • Instructions
  • Help with my device
  • Revocation right
  • Shipping costs & delivery times
  • Payment methods

News & more

  • News & Blog
  • Press
  • Newsletter
  • Event Calendar
  • Jobs & Career
  • Sponsoring

Community


Your Linux specialist since 2004

  • Accessibility
  • Privacy policy
  • Imprint
  • Battery disposal
  • Conditions of Use

Shipping costs & delivery times

We ship your order to almost all countries, in Europe mostly even free of charge! The respective shipping costs and the cost threshold above which we will cover the costs for you can be found here or for international shipping in the table below.

 


Free shipping within Germany

There are no shipping costs within Germany for goods worth €100 or more.

 

7.99 € shipping cost at max!

No matter how many small articles you order, such as USB stick card reader, LAN adapters or fan articles, with us, you pay a maximum of 7.99 € shipping costs.

  • 7.99 € shipping fee for all orders below 100 € of goods
  • Free shipping from 100 € total value of goods

You can check all occurring shipping costs or if we even deliver for free right before sending your order!

 


International delivery

Here are the shipping costs as well as the amount threshold for your order. The threshold is referring to the total amount of your order, which enables free shipping.
 

Taxes and customs outside the EU:

For orders outside the EU there might be additional duties, taxes or charges needed to be paid by the customer. These don't have to be paid to the supplier, but to local authorities. Please check for any details with your local customs or tax authorities before ordering! But as a benefit you don't have to pay German taxes, this means you save up to 19%!
Due to the Brexit and the associated changes, there may be delays of several days in customs clearance on site for deliveries to the UK. This is not within our sphere of influence, so we ask for your understanding.

 

 
⚠️   Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!
Country Shipping Fee Free Shipping From
Albania 99,00 EUR -
Andorra 59,00 EUR -
Belarus Temporarily no delivery possible 59,00 EUR -
Belgium 8,49 EUR 100 EUR
Bulgaria 15,99 EUR 160 EUR
Denmark 8,49 EUR 100 EUR
Estonia 15,99 EUR 160 EUR
Faroe Islands 129,00 EUR -
Finland 14,99 EUR 150 EUR
France 9,99 EUR 120 EUR
Greece 22,90 EUR -
United Kingdom 9,99 EUR 120 EUR
Hong Kong 199,00 EUR -
India 199,00 EUR -
Ireland 14,99 EUR 150 EUR
Island 129,00 EUR -
Italy 9,99 EUR 120 EUR
Japan 99,00 EUR -
Canada 99,00 EUR -
Croatia 34,90 EUR 500 EUR
Latvia 15,99 EUR 160 EUR
Lithuania 15,99 EUR 160 EUR
Luxembourg 8,49 EUR 100 EUR
Macau 199,00 EUR -
Malta 34,90 EUR 500 EUR
Macedonia 59,00 EUR -
Moldova 199,00 EUR -
Monaco 19,00 EUR -
Montenegro 99,00 EUR -
Netherlands 8,49 EUR 100 EUR
Norway 14,99 EUR 150 EUR
Austria 8,49 EUR 100 EUR
Poland 15,99 EUR 160 EUR
Portugal 14,99 EUR 150 EUR
Romania 15,99 EUR 160 EUR
San Marino 9,99 EUR 120 EUR
Sweden 14,99 EUR 150 EUR
Switzerland 13,99 EUR 150 EUR
Serbia 34,90 EUR 500 EUR
Singapore 199,00 EUR -
Slovakia 15,99 EUR 160 EUR
Slovenia 15,99 EUR 160 EUR
Spain (without Canary Islands) 14,99 EUR 150 EUR
Czech Republic 15,99 EUR 160 EUR
Ukraine Temporarily no delivery possible 129,00 EUR -
Hungary 15,99 EUR 160 EUR
USA including Hawaii 99,00 EUR -
United Arabic Emirates 199,00 EUR -
Cyprus 34,90 EUR 500 EUR
Qatar 199,00 EUR -
⚠️ Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!

 


Time of delivery

If not stated differently in the article's description, we deliver goods in:

  • 7-10 working days within Germany
  • 10-12 working days outside Germany

For orders paid in advance, the delivery time starts with receipt of the payment. Please keep in mind that there is no delivery on Sundays or on holidays.
For goods delivered as download, there will be no shipping fees due.
Access data for downloads are sent out via e-mail 1-3 working days after contract formation. For orders with advanced payment, we will deliver after receiving the payment. You can download the item by using the link sent to you via e-mail.

Self-pick-up of orders is not possible, unfortunately.