Aura 15 - Gen3 - TUXEDO Aura 15 - Gen3 (sold out) - TUXEDO Computers

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    Solid workhorse for office and private use

    TUXEDO Aura 15 - Gen3

     

    Affordable, energy-saving Linux office laptop with large display, optional LTE modem and USB-C charging.

    The TUXEDO Aura series marks the budget-friendly yet solid entry into TUXEDO's lineup of Linux-optimized mobile computers.

    The Aura 15 combines an ultra-thin and lightweight partial aluminum chassis in a clean, understated business look with power-saving components, enough performance to easily handle all office and everyday tasks, and business features like an LTE module for flexible, mobile web access and USB-C charging.

    CPU performance
     
    Graphics performance
     
    Mobility
     
    Battery life
     

    Under its subtle matte black hood, a power-saving Intel Core i5-1235U with 2 Performance-cores and 8 Efficient-cores, flanked by 8, 16, 32 or 64 GB of RAM and a high-speed PCIe 4.0 x4 SSD with up to 4 terabyte capacity, is responsible for handling office or multimedia tasks.

    Rounded off by a vibrant Full HD display, a 1080p webcam and a 49 Wh battery with optional USB-C charging, the TUXEDO Aura 15 convinces as budget-friendly, very thin and light yet solid Linux business laptop for office and private use.

    Icon Gehäuse

    Very thin and light aluminum chassis

    2 cm thin | 1.75 kg light

    Icon CPU

    Efficient, power-saving processor

    Intel Core i5-1235U | 15 watts TDP

    Icon Display

    Vivid 15.6'' Full HD display

    1920 x 1080 | ~100 % sRGB

    Icon Akku

    USB-C charging | Power Delivery DC-In

    49 Wh battery | Up to 5 hours | incl. battery charging control

    Icon Funkmodule

    Optimal connectivity for web and network access

    LTE module (optional) | Wi-Fi 6E | RJ45 LAN

    Icon webcam

    Enhanced security features for working safely

    Harddrive encryption (optional) | Premium UEFI | TPM 2.0

    Icon Speicher

    Up to

    4 TB SSD and 64 GB RAM

    1x M.2 SSD | 2x DDR4 RAM

    Icon Anschlüsse

    4x USB, HDMI and RJ45 LAN

    up to 3 external monitors | Power Delivery DC-In

    Ultra thin and very light chassis in a muted business design

    The just 2 cm thin Linux office laptop favors the aura of understatement and features a classic and unobtrusive business look.

    The discreet looking chassis in a subtle matte black color relies on aluminum on the outer surfaces (display lid and bottom panel) for safe and rigid transportation, while the base unit (palm rests and keyboard area) is made of solid plastics which contributes to the low total weight of only 1.75 kg.

    TUXEDO Aura 15 front right closeup

    In conjunction with its compact footprint of 360 x 239 mm, the TUXEDO Aura 15 stands out as very portable, yet robust Linux business notebook equally suitable for the office and private use and allows pleasant and concentrated work thanks to its large 15.6-inch 1080p screen.

    For comfortable working in dim environments, the quiet membrane keyboard comes with a practical keyboard backlight in 15 colors and 5 brightness levels. The smooth precision clickpad measures 121 x 73 mm in size and integrates the mouse buttons in the lower, two corners of the click surface.

    TUXEDO Aura 15 keyboard
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    Power-saving operation and enough performance for office and everyday tasks

    The TUXEDO Aura 15 is powered by an Intel Core i5-1235U, which comes with 10 processor cores that are split into 8 Efficient-cores and 2 Performance-cores. Since the latter can handle 2 processes simultaneously ("Hyperthreading"), the multicore performance can rely on up to a total of 12 threads.

    At low system load, the 8 Efficient-cores help to save power, while the 2 faster Performance-cores additionally get into the game under high processing load.

    The thermal design power (TDP) of 15 watts provides the CPU with a solid performance for everyday tasks such as web surfing, emails, office programs or video streaming, while ensuring an energy-saving and quiet operation of the Linux office notebook.

    Intel CPU Banner
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    15.6-inch Full HD display for pleasant working

    For an affordable entry-level business laptop the TUXEDO Aura 15 convinces with a above-average vibrant 15.6-inch 1080p display that covers about ~100 % of the sRGB color gamut, which also makes the Linux-optimized office laptop well suited for multimedia purposes, such as video streaming or image editing.

    The resolution of 1920 x 1080 pixels on the 34.5 x 19.5 cm screen ensures a pleasantly fine-resolution display, while the brightness of around 300 nits in combination with the panel's matte coating and the IPS-typical stable viewing angles allow for good readability even in bright indoor rooms for concentrated work without annoying reflections.

    TUXEDO Aura 15 display
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    49 Wh battery with charging via USB-C Power Delivery DC-In

    Thanks to its power-saving processor, the thin Linux office notebook's 49 Wh battery provides the TUXEDO Aura 15 with runtimes of around 4 to over 5 hours in practical office use with medium brightness (~ 150 cd/m2) and web browsing.

    When the battery power is finally running out, the Aura 15 can be charged either by its very small (95 x 40 x 27 mm) and super-light (270 g incl. power cable)) 45 watts power supply or with a suitable USB-C power supply* (min. 20V / 3.25A (65 Watts)) via the USB-C port's Power Delivery DC-In.

    TUXEDO Aura 14 battery

    Image shows Aura 14 - Gen3

    For an energy-saving operation, we recommend our specially tuned power profiles as well as the manual CPU power limit control in our self-developed TUXEDO Control Center, which is already pre-installed on your TUXEDO laptop.

    For stationary use plugged into a wall outlet, battery charge control ("Flexicharger") via the UEFI lets you define charge limits for increasing your battery's life span.

    * For more information, please have a look at our article Charging via USB-C power supply (Power Delivery DC-In).

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    Optimal connectivity for web and network access

    Today's business world requires fast, flexible and location-independent web access.

    The Aura 15 is optimally equipped for fast network and Internet connections: In addition to the RJ45 LAN port for data speeds of max. 1 Gbit/s, a Wi-Fi 6E module incl. Bluetooth 5.3 is also on board for wireless high-speed data connections (up to 2.4 Gbit/s).

    Where the Linux business ultrabook stands out though, is with its built-in LTE wireless module, which allows you to connect to the cellular high-speed data network via a mini-SIM card (2FF) (not included) even in places where neither a LAN nor WLAN connection is possible. This gives you full flexibility to access your e-mails, cloud storage, and online documents or participate in online meetings anywhere at any time.

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    Secure? Secure!

    Protected with TUXEDO security features

    Data protection is a top priority at TUXEDO. That is why every TUXEDO computer features various security features:

    On the firmware side of things, the UEFI offers enhanced security options, e.g. for protecting your hard drive with a dedicated password or disabling modules like WiFi and Bluetooth modules, webcam or audio devices. In addition, we install any of our listed Linux distributions with full hard disk encryption for you upon request, which protects your data from access by third parties in case of theft.

    In addition, every TUXEDO notebook integrates the Trusted Platform Module (TPM 2.0 for short), a small chip on the motherboard that makes a computer more secure against malware by preventing manipulated firmware from accessing the operating system or encrypting the hard drive protecting your data in case of theft. If required, TPM 2.0 can be disabled in the UEFI on all TUXEDOs.

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    Up to 4 TB SSD storage and 64 GB RAM

    Despite its ultra thin case, the TUXEDO Aura 15 features upgradeable RAM (2x SO-DIMM) as well as expandable SSD mass storage (1x M.2).

    After removing the Linux laptop's bottom panel, which is of course covered by the warranty, two RAM slots for up to 64 GB of DDR4-3200 MHz memory as well as one M.2 SSD for max. 4 terabytes with PCIe 4.0 high-speed connection are easily accessible for replacement.

    For even more storage space, you get 10 GB myTUXEDO cloud storage for free with every TUXEDO laptop or PC. This way, you can access your data conveniently and securely (encrypted and hosted in compliance with german data protection regulations) at any time from anywhere and with any Internet-capable laptop, PC or smartphone.

    TUXEDO Aura 14 RAM and SSD location
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    4x USB, HDMI and RJ45 LAN

    A solid ports selection for data exchange or connecting additional monitors is vital for productive office work.

    The Linux office laptop comes with 4x USB incl. 1x USB-C 3.2 Gen2×1 with DisplayPort 1.4 for hooking up to two monitors (via MST hub) and Power Delivery DC-In for charging the Linux office laptop via 65-Watt USB-C power adapter*.

    In combination with the HDMI 1.4b standard, up to a total of 3 external monitors can be connected to the TUXEDO Aura 15 for a productive multi-monitor setup.

    On the data side, besides the 4x USB (3x USB-A, 1x USB-C) a microSD card reader is on board. Fast network connections are possible either wirelessly via the high-speed LTE modem or WiFi 6E module or via the conventional RJ45 LAN port, which is often missing in thin and small notebooks. The connectivity is completed by a combined jack for headphone output and microphone input as well as the obligatory Kensington Lock as an anti-theft device.

    * For more information, please have a look at our article Charging via USB-C power supply (Power Delivery DC-In).

    TUXEDO Aura 15 ports left

    From left to right: Kensington Lock, RJ45 LAN, microSD card reader, USB-A 3.2 Gen1, USB-A 2.0, LTE sim card slot, 2-in-1 audio jack (headphone out + microphone in)

    TUXEDO Aura 15 ports right

    From left to right: USB-C 3.2 Gen2x1 (incl. DisplayPort 1.4 and Power Delivery DC-In*), USB-A 3.2 Gen2, HDMI 1.4b, power connector

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    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)
    • TUXEDO Aura 15 - Gen3 (sold out)

    Technical Details

    Display / Monitor

    Modern displays with IPS panels have bright areas along the frame as a normal characteristic. This has hardly any influence on everyday operation, not least because the displays are optimized for daylight operation. It can only be minimized, but not completely avoided, regardless of the manufacturer and for manufacturing reasons. Details on pixel error classes can be found here.

     

    15.6'' Full HD IPS | 60 Hz
    Type: LED-Backlight display, matte / non-glare
    Refresh rate: 60 Hz
    Viewing angles: 89°/89°/89°/89°
    Resolution: 1920 x 1080 pixels
    Color gamut: ~100 % sRGB
    Brightness: >300 nits
    Contrast: ~800:1
    Display model: AUO B156HAN02.0

    For technical production reasons, the measured values always vary slightly from panel to panel. More information

    Opening angle: ~ 180°

     

    Chassis

    Materials:
    Display lid and bottom panel made of aluminum. Display frame and base unit are made of plastic.

    Dimensions:
    Width: 360 mm; Depth: 239 mm; Height: 20 mm
    Weight: 1.75 kg incl. battery

     

    Keyboard and Touchpad

    White backlight; Means that the writing on the keys have backlight! Brightness can be controlled and deactivated by special keys.
    As part of a hardware revision, the following feature was changed in May 2024:
    white backlit keyboard (previously 15 selectable colours)

    TUX super-key on all layouts!

    Big 121 x 73 mm precision clickpad with integrated buttons and multi-gesture- & scroll-function

     

    Battery & power supply

    49 Wh battery, Lithium polymer
    Replaceable (internally screwed and fixed by tape, but easy to detach)

    Power supply: 45 Watts (95 x 40 x 27 mm | 270 g incl. power cord)
    Power plug:
    Type: Coaxial
    Inner diameter: 1.7 mm
    Outer diameter: 4.75 mm
    Length: 11 mm

    Power can also be supplied via USB-C. Requirement: 20V, min. 3.25A (65 Watts)
    For more information, please have a look at our article Charging via USB-C power supply (Power Delivery DC-In).

    Battery life:
    About 9-10 hours at min. display-brightness, without Wifi & Bluetooth, without keyboard backlit, in idle mode.
    About 5-6 hours at medium brightness with Wifi, at office work and videostreaming.

    Shipping Mode (mode for minimizing battery discharge in the off state)

     

    Lifetime of batteries

    The operation of all TUXEDO Books is also possible without battery. Users are often advised to remove the battery during permanent mains operation in order to conserve it. Thanks to FlexiCharger this is not necessary. Further Information

     

    Security

    - Kensington-Lock mounting
    - Intel Management Engine (Intel ME) can be disabled directly via the BIOS
    - Webcam & audio (only on Intel CPUs) can be deactivated directly via the BIOS
    - WLAN & Bluetooth can be deactivated directly via the BIOS



    - Fingerprint-Sensor (Windows only)

    - TPM 2.0 chip (can be activated/deactivated via BIOS)

     

    Main processor

    Intel Core i5-1235U
    10 cores (8 Efficient-cores | 2 Performance-cores) | 12 Threads | Max. 4.4 GHz | 12 MB L3-Cache, 15 Watts TDP

     

    Graphics card

    Intel Iris Xe Graphics | Integrated CPU graphics
    EUs (Execution Units): 80 | Graphics clock rate: 1.2 GHz

     

    It is possible to drive 4 displays at the same time. 3 external plus the internal notebook display or 4 external displays. For connecting more than one monitor via DisplayPort 1.4 (USB-C), we recommend using an USB-C-to-DisplayPort MST hub.

    Max. resolution (HDMI 2.0): 3840 x 2160 @ 30 Hz or 1920 x 1080 @ 120 Hz
    Max. resolution (DisplayPort 1.4a): 7680 x 4320 @ 60 Hz or 2x 3840 x 2160 @ 60 Hz

     

    Memory

    DDR4 3200 MHz SoDIMM | 2 sockets | replaceable | Max. 64 GB | Dual Channel

     

    Mass storage (SSD / HDD)

    1x M.2 2280 für NVME SSD (PCIe Gen4x4)
    Intel Optane Technology

     

    Communication / Network

    Wireless/WIFI:
    Intel Wi-Fi 6E AX211:
    Interface: M.2 2230 / CNVio2
    Wireless LAN / WLAN standards: 802.11 ac/a/b/g/n/ax
    DualBand 2,4 / 5 / 6 GHz
    Communication channels: 2x2
    Transfer rate: 300 Mbit/s (2.4GHz WIFI) / 2,4Gbps (5GHz WIFI)

    Bluetooth:
    Integrated in above Intel Dual Band Wi-Fi 6E AX211
    Version: Dual Mode Bluetooth 5.3

    Webcam / Laptop camera

    2.0 Megapixel (1920 x 1080 pixels) webcam

     

    Sound / Audio

    High Definition Audio
    2 x integrated speakers
    Integrated microphone

     

    Ports

    Left side (from left to right):
    - Kensington Lock
    - RJ45 Port (LAN)
    - microSD card reader
    - USB-A 3.2 Gen1
    - USB-A 2.0
    - LTE sim card slot (format: Mini SIM (2FF))
    - 2-in-1 audio jack (headphone out + microphone in)

    Right side (from left to right):
    - USB-C 3.2 Gen2×1 (Connected to: iGPU | DisplayPort 1.4a | Power Delivery DC-In* | DC-Out: max. 15 Watts (5 V / 3 A))
    - USB-A 3.2 Gen2
    - HDMI 1.4b (with HDCP)
    - Power plug (DC-in)

    LTE module


    LTE/HSDPA+ 4G Huawei ME936
    Form factor: M.2 Interface

    Supported frequency bands
    LTE (FDD): B1/B2/B3/B4/B5/B7/B8/B13/B17/B20
    HSPA+/HSPA/UMTS: B1/B2/B4/B5/B8
    EDGE/ GPRS/GSM: 1900/1800/900/850 MHz

    Transfer rates
    LTE FDD: ↑ 50 Mbps ↓ 100 Mbps
    HSPA+: ↑ 11 Mbps ↓ 42 Mbps
    WCDMA: ↑ 384 kbps ↓ 384 kbps

    GPS
    GPS Standalone, A-GPS, GPS XTRA, Glonass


    LTE/HSDPA+ 4G Huawei ME906s
    Form factor: M.2 Interface

    Supported frequency bands
    LTE (FDD): B1/B2/B3/B5/B7/B8/B20/B28
    HSPA+/HSPA/UMTS: B1/B2/B5/B8
    EDGE/ GPRS/GSM: 1900/1800/900/850 MHz

    Transfer rates
    LTE FDD: ↑ 50 Mbps ↓ 150 Mbps
    HSPA+: ↑ 5.76 Mbps ↓ 42 Mbps
    WCDMA: ↑ 384 kbps ↓ 384 kbps

    GPS
    GPS Standalone, A-GPS, GPS XTRA, Glonass

    Card reader

    microSD card reader

     

    Cooling System & Fan

    Temperature controlled fan
    At low system workload, there is less heat emerging. The cooling system fans can spin accordingly slow or even turn themselves off completely. Depending on the chassis, cooling system and CPU and GPU, high to very high fan noise (air swooshing) is produced under full load. Thinner notebooks normally tend to get louder due to less cooling capacity.

    Custom performance and fan control with the TUXEDO Control Center
    With the TUXEDO Control Center you are able to control the performance and the behavior of the fans by yourself. This means that you get the ability to make your device as quiet as possible. By heavily reducing the performance you are able to set the device almost passive cooled, without any fan noise most of the time!



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    System & Service

    Operating systems

    We install Ubuntu and TUXEDO OS (based on Ubuntu with KDE Plasma Desktop) in the latest 64-bit version with long term support.

    With our fully automatic installation WebFAI you can easily perform a Linux installation exactly as we at TUXEDO Computers do it in our production! You can choose from all distributions that we also offer in our configurator. Depending on the distribution, you have the choice between different desktop interfaces. More backgrounds and a video demo as well as detailed instructions can be found here.

     

    For "self-installers" and all who are interested, we have set up a database with downloads, instructions, tips & tricks and offer Tomte, a tool that automatically makes our adjustments under Ubuntu, elementary OS and Linux Mint:

    • Help & Support Section
    • TUXEDO Tomte

     

     

    Encrypted Installation

    On request, we install your Linux system completely encrypted. The pre-installation as dual boot with Windows is technically not possible.
    Further details as well as a detailed introduction to encryption can be found here.

     

    Windows on request

    If you don't want or can't do without Windows, we install the desired Windows version next to Linux or alone. Please understand that a dual-boot installation can take 1-2 working days longer, even though the process is fully automatic. Please also note that we provide you with a correct Windows license incl. license sticker and installation DVD!

     

    Windows Drivers

    The corresponding Windows drivers are already included as standard with every device, regardless of whether it is with or without Windows or operating system installation. Alternatively, you are free to download all Windows-Drivers from here.

     

    UEFI firmware

    With all our notebooks, you have the possibility to protect your privacy already on firmware level using the UEFI (Unified Extensible Firmware Interface).

     

    For this purpose, the following functions can be completely deactivated:

    • On Intel CPUs: Intel Management Engine (IntelME)
    • Webcam
    • On Intel CPUs: Audio (Microphone & Sound)
    • WLAN & Bluetooth

     

    In addition, our Premium UEFI firmware allows chipset-specific settings and definitions for hardware components in order to run adjust the device optimally to your use case.

     

    Please note: All notebooks built in 2021 and later do not support switching the UEFI firmware to the outdated BIOS firmware standard.

     

    Warranty

    2 years pick up and return (12 months on wearing parts like battery & power supply)

    Optional: Up to 5 years pick up and return (12 months on wearing parts like battery & power supply)

     

    All devices have a maintenance-friendly design. Depending on the model, the essential hardware components such as processor, drive, hard disks, RAM, WIFI modules etc. can be accessed via maintenance flaps or removable floor trays. Furthermore the battery is replaceable if not stated differently. Of course, even after expiration of your warranty period, we're offering replacement parts and service for many years!

     

    For warranty cases, we'll provide you with a free return label after getting in touch with us. Warranty handling is done via our technical support. Please note our warranty conditions

     

    Package Contents

    1x TUXEDO Book preinstalled & configured
    1x Power supply
    1x Power cord
    1x Recharchable battery
    1x First steps manual incl. short technical manual
    1x WebFAI USB drive (www.webfai.de) for Linux recovery
    1x Drivers for Windows downloadable
    1x For the installation of own SSDs or HDDs necessary screws



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Delivery Time Frame

The stated delivery/production times apply from Mon. to Fri. 8 a.m. - 4 p.m. and of course refer to the time of receipt of payment.

Payments

If you pay by PayPal, Amazon-Pay or credit card and successfully complete the payment process immediately after placing your order, we will ship your order within the specified time. The same applies to payment on invoice for B2B. When paying in advance, you must allow 2-3 working days for the bank to process your payment.

Pre-orders

Delays in the start of production cannot be ruled out for pre-orders. However, we make every effort to avoid these. However, should there be any deviations in the delivery date, we will inform you in good time.

 

Service & Support

Welcome to TUXEDO Support - how can we help you?

Linux at TUXEDO

Are you wondering if Linux is right for you? Our team will be happy to answer your questions and explain details about the free operating system at TUXEDO.
Let the advantages and services convince you!

Hardware

Notebook, PC, both - and which model? Our technical service team also provides advice on selection, equipment and puts together suitable offers for your technical requirements.

Questions and Answers

Frequently asked questions and the corresponding answers can be found here. If you cannot find a solution to your problem here, it is also worth taking a look at the instructions section.


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Instructions and Tips

Most situations can be solved quickly and easily by yourself. This saves you time and you can use your device directly again. We provide you with instructions, first steps and short tips for all TUXEDO models.


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System Recovery

Even in the case of a case, you don't have to rely on us: Your device can be reset to the factory settings - completely automatically! Everything is included with your order and you can get started right away.


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Technical Service

Our competent technicians are also happy to help with service requests. You have different possibilities to contact us. We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm. But also outside these times, you can contact our team with your request by e-mail.
An extra function is available in your customer account for repair requests (RMA).

 

Contact

We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm (German time). But also outside these times you can contact our team with your request by e-mail. Please include your customer number, the model name of your laptop or PC and as detailed a description of your request as possible. The more details you give us, the faster we can process your request!

We might not be able to answer questions about third party hardware or software. For questions about popular open source software (Thunderbird, Filezilla...) please contact a forum e.g. ubuntuforums.org. The research effort for application specific setup is immense and not manageable at the current time. Basic compatibility questions e.g. are of course still welcome!

An extra function is available in your customer account for repair requests (RMA).

 

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Linux compatible
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Up to 5 Years Warranty
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Immediately ready for use
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Assembled in Germany
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German Data Privacy
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German Tech Support

Guidance

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Mo - Fr: 9-13 & 14-17h
+49 (0) 821 / 8998 2992

About TUXEDO

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  • TUXEDO Control Center
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Help & Support

  • System Diagnostics
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Your Linux specialist since 2004

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Shipping costs & delivery times

We ship your order to almost all countries, in Europe mostly even free of charge! The respective shipping costs and the cost threshold above which we will cover the costs for you can be found here or for international shipping in the table below.

 


Free shipping within Germany

There are no shipping costs within Germany for goods worth €100 or more.

 

7.99 € shipping cost at max!

No matter how many small articles you order, such as USB stick card reader, LAN adapters or fan articles, with us, you pay a maximum of 7.99 € shipping costs.

  • 7.99 € shipping fee for all orders below 100 € of goods
  • Free shipping from 100 € total value of goods

You can check all occurring shipping costs or if we even deliver for free right before sending your order!

 


International delivery

Here are the shipping costs as well as the amount threshold for your order. The threshold is referring to the total amount of your order, which enables free shipping.
 

Taxes and customs outside the EU:

For orders outside the EU there might be additional duties, taxes or charges needed to be paid by the customer. These don't have to be paid to the supplier, but to local authorities. Please check for any details with your local customs or tax authorities before ordering! But as a benefit you don't have to pay German taxes, this means you save up to 19%!
Due to the Brexit and the associated changes, there may be delays of several days in customs clearance on site for deliveries to the UK. This is not within our sphere of influence, so we ask for your understanding.

 

 
⚠️   Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!
Country Shipping Fee Free Shipping From
Albania 99,00 EUR -
Andorra 59,00 EUR -
Belarus Temporarily no delivery possible 59,00 EUR -
Belgium 8,49 EUR 100 EUR
Bulgaria 15,99 EUR 160 EUR
Denmark 8,49 EUR 100 EUR
Estonia 15,99 EUR 160 EUR
Faroe Islands 129,00 EUR -
Finland 14,99 EUR 150 EUR
France 9,99 EUR 120 EUR
Greece 22,90 EUR -
United Kingdom 9,99 EUR 120 EUR
Hong Kong 199,00 EUR -
India 199,00 EUR -
Ireland 14,99 EUR 150 EUR
Island 129,00 EUR -
Italy 9,99 EUR 120 EUR
Japan 99,00 EUR -
Canada 99,00 EUR -
Croatia 34,90 EUR 500 EUR
Latvia 15,99 EUR 160 EUR
Lithuania 15,99 EUR 160 EUR
Luxembourg 8,49 EUR 100 EUR
Macau 199,00 EUR -
Malta 34,90 EUR 500 EUR
Macedonia 59,00 EUR -
Moldova 199,00 EUR -
Monaco 19,00 EUR -
Montenegro 99,00 EUR -
Netherlands 8,49 EUR 100 EUR
Norway 14,99 EUR 150 EUR
Austria 8,49 EUR 100 EUR
Poland 15,99 EUR 160 EUR
Portugal 14,99 EUR 150 EUR
Romania 15,99 EUR 160 EUR
San Marino 9,99 EUR 120 EUR
Sweden 14,99 EUR 150 EUR
Switzerland 13,99 EUR 150 EUR
Serbia 34,90 EUR 500 EUR
Singapore 199,00 EUR -
Slovakia 15,99 EUR 160 EUR
Slovenia 15,99 EUR 160 EUR
Spain (without Canary Islands) 14,99 EUR 150 EUR
Czech Republic 15,99 EUR 160 EUR
Ukraine Temporarily no delivery possible 129,00 EUR -
Hungary 15,99 EUR 160 EUR
USA including Hawaii 99,00 EUR -
United Arabic Emirates 199,00 EUR -
Cyprus 34,90 EUR 500 EUR
Qatar 199,00 EUR -
⚠️ Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!

 


Time of delivery

If not stated differently in the article's description, we deliver goods in:

  • 7-10 working days within Germany
  • 10-12 working days outside Germany

For orders paid in advance, the delivery time starts with receipt of the payment. Please keep in mind that there is no delivery on Sundays or on holidays.
For goods delivered as download, there will be no shipping fees due.
Access data for downloads are sent out via e-mail 1-3 working days after contract formation. For orders with advanced payment, we will deliver after receiving the payment. You can download the item by using the link sent to you via e-mail.

Self-pick-up of orders is not possible, unfortunately.