Gemini 17 - Gen2: 240 Hz WQHD + Intel Core i9-13900HX + NVIDIA GeForce RTX 4070 + 73 Wh battery + max. 64 GB DDR5-5600-MHz RAM - TUXEDO Gemini 17 - Gen2 (Archived) - TUXEDO Computers

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    • Price:
      excl. taxes & customs excl. Shipping

    • 10900211
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      Product gets built individually for you!
    • x

    Solid high-performance allrounder
    for work & play in 17.3-inch

    TUXEDO Gemini 17 - Gen2

     

    Big gaming workstation with absolute high-end CPU and fast graphics

    Performance twin. Two hearts beat in our TUXEDO Gemini 17: Fast gaming laptop and high-end workstation at once in a subtle, solid chassis, which is targeted at business customers and content creators as well as gamers who prefer a classic workstation look without flashy bells and whistles and a more powerful cooling compared to typical Thin-and-Light notebooks.

    Whether as a render station or as Linux gamer in an office-suitable design - the high-performance all-rounder for work & play cuts a good figure in both disciplines.

    CPU performance
     
    Graphics performance
     
    Mobility
     
    Battery life
     

    Back to the roots: The Gemini 17 is not meant as trendy ultra-thin laptop for a vernissage or hipster café. Instead it refocuses on the basics: Good cooling in a reasonable portable form factor for excellent CPU performance thanks to its Intel Core i9-13900HX and graphics up to the GeForce RTX 4070 in the highest performance level specified by NVIDIA in a plain-solid plastic chassis.

    Icon CPU

    Intel Core i9-13900HX

    24 Cores | 32 Threads | 100 Watts TDP

    Icon GPU

    Up to

    NVIDIA GeForce RTX 4070

    Max. 140 Watts | 8 GB GDDR6

    Icon chassis

    High-performance desktop replacement without bells and whistles

    39.7 x 2.8 x 26.2 cm | 2.9 kg

    Icon display

    Big high-speed display for work & play

    2560 x 1440 | 240 Hz | G-SYNC

    Icon battery

    73 Wh battery

    Up to 9 hours | battery charging control

    Icon storage

    Up to

    8 TB SSD | 64 GB RAM

    2x M.2 SSD | 2x SO-DIMM DDR5-RAM

    Icon ports

    HDMI, Mini DisplayPort and 4x USB

    up to 3 external monitors | VR-Headset ready

    Premium-class high-end CPU:
    Intel Core i9-13900HX with 24 Cores!

    Masterclass-Multitasking: With a whole 24 cpu cores (consisting of 8 performance-optimized Performance-cores and 16 efficiency-optimized Efficient-cores) and thus up to 32 threads that can be processed simultaneously, the Intel Core i9-13900HX is a top-class computing powerhouse! With single-core speeds of up to 5.4 GHz, the Core i9-13900HX is also an excellent choice for gaming.

    The high-end processor is specified with a standard TDP of 55 watts, which, however, has to be exceeded by far for full performance - as is the case with all CPUs. This is where the wheat is separated from the chaff and the real performance depends on the laptop's cooling quality:

    Whereas ultra-thin notebooks can hold high clock speeds only for a short time, the enhanced cooling of the Gemini 17 can sustain a power consumption of up to 100 watts and thus almost double the standard TDP to constantly provide outstanding performance for content creation or gaming.

    Intel Alder Lake H Mobilprozessor Banner
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    Fast NVIDIA graphics for work & play!

    For high frame rates in games and fast GPU renderings, the Gemini 17 - Gen2 is powered by NVIDIA's efficiency- and performance-enhanced graphics processing units introduced in January 2023 in the form of the GeForce RTX 4050, RTX 4060 and RTX 4070.

    But that's not all: While NVIDIA defines a huge range of performance levels between 35 and 115 watts, the Gemini 17 comes only with the fastest 115 watt variants!

    NVIDIA Grafik-Banner

    NVIDIA's GeForce RTX 4050 is the entry-level model. With 6 GB of GDDR6 memory, it replaces the old RTX 3060 in terms of performance and is thus a good choice for gaming in Full HD or - with reduced graphics details - in WQHD.

    With 2 GB of additional VRAM and over 20% higher performance, the GeForce RTX 4060 is our price-performance tip and equally suitable for high-fps gaming in Full HD or high to maximum graphics details in WQHD.

    The GeForce RTX 4070 with also 8 GB of GDDR6 graphics memory positions itself about 15% ahead of the RTX 4060 and 40% ahead of the RTX 4050 for very demanding games and productivity render tasks.

    All three GPUs can automatically shift up to 25 watts of power from the CPU to the GPU via Dynamic Boost - depending on the application and system load. However, this only seems to happen in special apps and rare scenarios with the new RTX 4000 series graphics cards (regardless of the notebook manufacturer and operating system).

    NVIDIA Grafik-Banner
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    Back to the roots: Solid enclosure in a classic workstation design.

    Back to the basics: The TUXEDO Gemini 17 recalls semingly forgotten strengths and comes with a classically sized chassis with enough room for adequate cooling and does without a flashy case design in favor for a more muted, business workstation look that allows using the Linux gaming workstation laptop in school or work environments.

    TUXEDO Gemini 17 - Gen2 keyboard close-up

    In contrast to its "office-approved" understatement on the outside made from solid, matte black plastics, the TUXEDO Gemini 17 boasts a shiny copper ventilation system on the inside in order to adequately cool its high-performance components.

    The total z-height of 2.8 cm (lid closed) allows for more airflow due to higher fans and heatsinks for better performance or lower fan noise than on typical thin-and-light gaming notebooks while still ensuring quite reasonable portability for a high-performance desktop replacement laptop.

    The large clickpad with integrated mouse buttons measures 150 x 90 mm, while the quiet membrane keyboard with integrated four-column-numpad features a practical multicolor backlight for comfortable typing in dim environments.

    TUXEDO Gemini 17 - Gen2 internals
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    240Hz 17.3-inch display in WQHD

    The TUXEDO Gemini's built-in 17-inch WQHD monitor features 2560x1440 pixels for being a great choice for graphics works, image editing or the general wish for a big and high resolution screen and also benefits from its significantly sharper visual representation compared to Full HD (1080p) in everyday use:

    The WQHD resolution produces a sharp, detailed rendering of text, photos, movies and games, while the nearly full sRGB color gamut ensures a vibrant image for work & play!

    For the best possible gaming experience, the panel supports a 240 Hz refresh rate and NVIDIA's G-SYNC and Advanced Optimus. While the latter automatically switches the internal display from the Intel processor's iGPU to the powerful GeForce graphics to optimize gaming performance, NVIDIA G-SYNC dynamically sychronizes the panel refresh rate with the GPU to ensure a smooth gaming experience by avoiding "screen tearing".

    TUXEDO Gemini 17 - Gen2 display
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    73 Wh battery for up to 6 hours

    With its extremely high processor and very fast graphics performance, the TUXEDO Gemini 17 is primarily designed as a portable desktop replacement workstation. Equipped with an internally screwed 73 Wh battery, the Linux powerhouse nevertheless allows for working remotely for - depending on the usage profile - up to 6 hours away from the power socket. In idle mode it even reaches up to 9 hours of battery life.

    For an energy-saving operation, we recommend our specially tuned power profiles as well as the manual CPU power limit control in our self-developed and already on your TUXEDO laptop pre-installed TUXEDO Control Center.

    For stationary use plugged into a wall outlet, battery charge control ("Flexicharger") via the UEFI / BIOS as well as via the above-mentioned TUXEDO Control Center lets you define charge limits for increasing your battery's life span.

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    Up to 8 TB SSD storage and 64 GB DDR5 RAM

    Of course, the TUXEDO Gemini 17 - Gen2 features both exchangeable SO-DIMM RAM slots and expandable M.2 SSD mass storage.

    After removing the Linux laptop's bottom panel, which is of course covered by the warranty, two RAM slots for up to 64 GB of fast DDR5 memory with up to 5600 MHz clock speeds as well as two M.2 SSDs for max. 8 terabytes with PCIe 4.0 high-speed connection are easily accessible for replacement.

    For even more storage space, you get 10 GB myTUXEDO cloud storage for free with every TUXEDO laptop or PC. In this way, you can access your data conveniently and securely (data protection-compliant hosted with data encryption on German servers in Falkenstein and Augsburg) at any time from anywhere and with any Internet-capable laptop, PC or smartphone.

    TUXEDO Gemini 15 RAM and SSD location

    Similar to picture (shows Gemini 15 - Gen2)

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    HDMI 2.1, Mini DisplayPort 1.4 and 4x USB

    The connectivity of the TUXEDO Gemini 17 offers 2x DisplayPort 1.4 (1x via Thunderbolt 4 / USB-C, 1x Mini-DisplayPort) and HDMI 2.1 for connecting up to 3 external monitors or for hooking up a virtual reality headset. Together with the notebook display, 4 screens can be used simultaneously.

    While the Thunderbolt 4 port connects to the CPU's power-efficient iGPU, the Mini DisplayPort as well as the HDMI 2.1 interface are wired to the NVIDIA GeForce GPU to deliver maximum performance for gaming or VR headsets.

    On the data side, both USB-C ports are joined by another two USB-A ports, a microSD card reader and the RJ45 LAN port for wired network connection in addition to the wireless Wi-Fi 6E module. The Gemini 17's connectivity setup is rounded off by the jack plugs for microphone and headphones and the obligatory Kensington Lock.

    Gemini 17 left ports

    From left to right: Kensington Lock, USB-A 3.2 Gen1, USB-A 2.0, Mic-in, Headphone-out

    Gemini 17 back ports

    From left to right: USB-C 3.2 Gen2x1, HDMI 2.1, Mini DisplayPort 1.4, Power plug (DC-In)

    Gemini 17 right ports

    From left to right: microSD card reader, Thunderbolt 4, RJ45 Port (LAN)

    ×


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    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)
    • TUXEDO Gemini 17 - Gen2 (Archived)

    Technical Details

    Display / Monitor

    Modern displays with IPS panels have bright areas along the frame as a normal characteristic. This has hardly any influence on everyday operation, not least because the displays are optimized for daylight operation. It can only be minimized, but not completely avoided, regardless of the manufacturer and for manufacturing reasons. Details on pixel error classes can be found here.

     

    17.3'' WQHD IPS | 240 Hz
    Type: LED-Backlight display, matte / non-glare
    Viewing angles: 89°/89°/89°/89°
    Resolution: 2560 x 1440 pixels
    Color gamut: ~99 % sRGB
    Brightness: ~300 nits
    Contrast: ~1150:1
    Additional features: G-SYNC, Advanced Optimus
    Display model: BOE NE173QHM-NZ1 V8.1
    Internal display connection (changeable via UEFI): 
    - iGPU: iGPU Only or MsHybrid (NVIDIA Optimus)
    - dGPU: dGPU Only or NVIDIA Advanced Optimus (automatically via MUX switch)

    For technical production reasons, the measured values always vary slightly from panel to panel. More information

    Opening angle: ~ 130°

     

    Chassis

    Materials:
    Display lid and bottom case, Display frame and base unit are made of plastic

    Dimensions:
    Width: 39.7 cm; Height: 2.8 cm; Depth: 26,2 cm
    Weight: 2.9 kg incl. battery

     

    Keyboard and Touchpad

    Full size keyboard with number pad.
    Multicolor backlit keyboard, means that the writing on the keys have backlight! Brightness can be controlled and deactivated by special keys.
    TUX super-key on all layouts!

    Very large precision clickpad (150 x 90 mm) with integrated buttons and multi-gesture- & scroll-function

     

    Battery & power supply

    Large 73 Wh battery, Lithium polymer
    Changeable (screwed inside)

    Power supply: 280 Watts (181 x 85 x 35 mm | 995 g incl. power cord)

    Battery life:
    up to 9 hours at min. display-brightness, without Wifi & Bluetooth, without keyboard backlit, in idle mode
    up to 6 hours at medium brightness with Wifi, at office work

    We're testing battery time always in idle mode, at minimal display brightness, with keyboard backlight deactivated, Wi-Fi & Bluetooth disabled and without any further connected devices (USB, LAN, HDMI, VGA etc. unplugged!). We always test with integrated graphics when a dedicated and integrated graphics chip is installed.
    This way you get an information of maximal possible battery life. Starting from this, you can manage your individual battery life depending on your demands and to influence it, e.g. is keyboard backlight unnecessary during daylight. Bluetooth is also only needed to be turned on, if there's a Bluetooth device connected. Full display brightness as well is hardly always necessary.

     

    Main processor

    Intel Core i9-13900HX
    (24 Cores (8 Performance-cores | 16 Efficient-cores) | 32 Threads | Max. 5,4 GHz | 36 MB L3-Cache, 55 W TDP*)

    * The Thermal Design Power (TDP) only describes the power consumption under load at base clock frequency.
    For full performance, the power draw is increased greatly for a short time or sustained (depending on the notebook's cooling capacity).

     

    Graphics card

    NVIDIA GeForce RTX 4050 | 6 GB GDDR6 VRAM | 115 W TGP (+25 W Dynamic Boost)
    NVIDIA GeForce RTX 4060 | 8 GB GDDR6 VRAM | 115 W TGP (+25 W Dynamic Boost)
    NVIDIA GeForce RTX 4070 | 8 GB GDDR6 VRAM | 115 W TGP (+25 W Dynamic Boost)

    Energy efficient CPU integrated Graphics:
    Intel Iris Xe Graphics (32 EUs (= Execution Units) | GPU frequency: max. 1,65 GHz)

    It is possible to drive 4 displays at the same time (3x external screens plus the internal notebook display.)
    Max. resolution (HDMI 2.1): 3840 x 2160 @ 120 Hz or 7.80 x 4320 @ 60 Hz
    Max. resolution (DisplayPort 1.4a): 7680 x 4320 @ 60 Hz or 2x 3840 x 2160 @ 60 Hz

     

    Memory

    Type: DDR5 SO-DIMM (up to 5600 MHz)
    Manufacturer and speed see configurator
    Default and maximum see configurator
    Performant Dual Channel mode (2 slots)

     

    Mass storage (SSD / HDD)

    Two slots for super fast SSDs in space-saving M.2 form factor

    2x M.2 2280 SSD via PCI Express 4.0 x4

     

    Communication / Network

    Wired/LAN: 10/100/1000Mb LAN

    Wireless/WIFI:
    Intel Wi-Fi 6E AX211:
    Interface: M.2 2230 / CNVio2
    Wireless LAN / WLAN standards: 802.11 ac/a/b/g/n/ax
    DualBand 2,4 / 5 / 6 GHz
    Communication channels: 2x2
    Transfer rate: 300 Mbit/s (2.4GHz WIFI) / 2,4Gbps (5GHz WIFI)

    Bluetooth:
    Integrated in above Intel Dual Band Wi-Fi 6E AX211
    Version: Dual Mode Bluetooth 5.3

     

    Webcam / Laptop camera

    FullHD (1080p) Webcam / camera including microphone

     

    Sound / Audio

    High Definition Audio
    2 speakers: 2x 2W
    Integrated microphone

     

    Ports

    Left side (from left to right):
    - Kensington Lock
    - USB-A 3.2 Gen1
    - USB-A 2.0
    - Mic-in
    - Headphone-out (compatible with combi-plugs)

    Right side (from left to right):
    - microSD card reader
    - Thunderbolt 4 / USB-C 4 Gen3x1 (Hardwired to: iGPU | DisplayPort 1.4a | NO PowerDelivery DC-In | DC-Out: max. 15 Watt (5 V / 3 A))
    - RJ45 Port (LAN)

    Back side (from left to right):
    - USB-C 3.2 Gen2x1 (NO DisplayPort 1.4a | NO PowerDelivery DC-In | DC-Out: max. 15 Watt (5 V / 3 A))
    - HDMI 2.1 (Hardwired to: dGPU | G-SYNC | HDCP 2.3)
    - Mini DisplayPort 1.4 (Hardwired to: dGPU | G-SYNC)
    - Power plug (DC-In)

     

    Card reader

    microSD card reader
    Speed: UHS-I

     

    Security

    - Kensington-Lock mounting
    - Webcam & audio can be deactivated directly via the UEFI / BIOS
    - Wifi & Bluetooth can be deactivated directly via the UEFI / BIOS
    - TPM 2.0

     

    Cooling System & Fan

    Temperature controlled fan
    At low system workload, there is less heat emerging. The cooling system fans can spin accordingly slow or even turn themselves off completely. Depending on the chassis, cooling system and CPU and GPU, high to very high fan noise (air swooshing) is produced under full load. Thinner notebooks normally tend to get louder due to less cooling capacity.

    Custom performance and fan control with the TUXEDO Control Center
    With the TUXEDO Control Center you are able to control the performance and the behavior of the fans by yourself. This means that you get the ability to make your device as quiet as possible. By heavily reducing the performance you are able to set the device almost passive cooled, without any fan noise most of the time!

     

     

    Model-ID: GEMINI1XI02



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    System & Service

    Operating systems

    We install Ubuntu and TUXEDO OS (based on Ubuntu with KDE Plasma Desktop) in the latest 64-bit version with long term support.

    With our fully automatic installation WebFAI you can easily perform a Linux installation exactly as we at TUXEDO Computers do it in our production! You can choose from all distributions that we also offer in our configurator. Depending on the distribution, you have the choice between different desktop interfaces. More backgrounds and a video demo as well as detailed instructions can be found here.

     

    For "self-installers" and all who are interested, we have set up a database with downloads, instructions, tips & tricks and offer Tomte, a tool that automatically makes our adjustments under Ubuntu, elementary OS and Linux Mint:

    • Help & Support Section
    • TUXEDO Tomte

     

     

    Encrypted Installation

    On request, we install your Linux system completely encrypted. The pre-installation as dual boot with Windows is technically not possible.
    Further details as well as a detailed introduction to encryption can be found here.

     

    Windows on request

    If you don't want or can't do without Windows, we install the desired Windows version next to Linux or alone. Please understand that a dual-boot installation can take 1-2 working days longer, even though the process is fully automatic. Please also note that we provide you with a correct Windows license incl. license sticker and installation DVD!

     

    Windows Drivers

    The corresponding Windows drivers are already included as standard with every device, regardless of whether it is with or without Windows or operating system installation. Alternatively, you are free to download all Windows-Drivers from here.

     

    UEFI firmware

    With all our notebooks, you have the possibility to protect your privacy already on firmware level using the UEFI (Unified Extensible Firmware Interface).

     

    For this purpose, the following functions can be completely deactivated:

    • On Intel CPUs: Intel Management Engine (IntelME)
    • Webcam
    • On Intel CPUs: Audio (Microphone & Sound)
    • WLAN & Bluetooth

     

    In addition, our Premium UEFI firmware allows chipset-specific settings and definitions for hardware components in order to run adjust the device optimally to your use case.

     

    Please note: All notebooks built in 2021 and later do not support switching the UEFI firmware to the outdated BIOS firmware standard.

     

    Warranty

    2 years pick up and return (12 months on wearing parts like battery & power supply)

    Optional: Up to 5 years pick up and return (12 months on wearing parts like battery & power supply)

     

    All devices have a maintenance-friendly design. Depending on the model, the essential hardware components such as processor, drive, hard disks, RAM, WIFI modules etc. can be accessed via maintenance flaps or removable floor trays. Furthermore the battery is replaceable if not stated differently. Of course, even after expiration of your warranty period, we're offering replacement parts and service for many years!

     

    For warranty cases, we'll provide you with a free return label after getting in touch with us. Warranty handling is done via our technical support. Please note our warranty conditions

     

    Package Contents

    1x TUXEDO Book preinstalled & configured
    1x Power supply
    1x Power cord
    1x Recharchable battery
    1x First steps manual incl. short technical manual
    1x WebFAI USB drive (www.webfai.de) for Linux recovery
    1x Drivers for Windows downloadable
    1x For the installation of own SSDs or HDDs necessary screws



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Delivery Time Frame

The stated delivery/production times apply from Mon. to Fri. 8 a.m. - 4 p.m. and of course refer to the time of receipt of payment.

Payments

If you pay by PayPal, Amazon-Pay or credit card and successfully complete the payment process immediately after placing your order, we will ship your order within the specified time. The same applies to payment on invoice for B2B. When paying in advance, you must allow 2-3 working days for the bank to process your payment.

Pre-orders

Delays in the start of production cannot be ruled out for pre-orders. However, we make every effort to avoid these. However, should there be any deviations in the delivery date, we will inform you in good time.

 

Service & Support

Welcome to TUXEDO Support - how can we help you?

Linux at TUXEDO

Are you wondering if Linux is right for you? Our team will be happy to answer your questions and explain details about the free operating system at TUXEDO.
Let the advantages and services convince you!

Hardware

Notebook, PC, both - and which model? Our technical service team also provides advice on selection, equipment and puts together suitable offers for your technical requirements.

Questions and Answers

Frequently asked questions and the corresponding answers can be found here. If you cannot find a solution to your problem here, it is also worth taking a look at the instructions section.


Find out more

Instructions and Tips

Most situations can be solved quickly and easily by yourself. This saves you time and you can use your device directly again. We provide you with instructions, first steps and short tips for all TUXEDO models.


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System Recovery

Even in the case of a case, you don't have to rely on us: Your device can be reset to the factory settings - completely automatically! Everything is included with your order and you can get started right away.


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Technical Service

Our competent technicians are also happy to help with service requests. You have different possibilities to contact us. We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm. But also outside these times, you can contact our team with your request by e-mail.
An extra function is available in your customer account for repair requests (RMA).

 

Contact

We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm (German time). But also outside these times you can contact our team with your request by e-mail. Please include your customer number, the model name of your laptop or PC and as detailed a description of your request as possible. The more details you give us, the faster we can process your request!

We might not be able to answer questions about third party hardware or software. For questions about popular open source software (Thunderbird, Filezilla...) please contact a forum e.g. ubuntuforums.org. The research effort for application specific setup is immense and not manageable at the current time. Basic compatibility questions e.g. are of course still welcome!

An extra function is available in your customer account for repair requests (RMA).

 

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Linux compatible
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Up to 5 Years Warranty
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Immediately ready for use
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Assembled in Germany
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German Tech Support

Guidance

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Mo - Fr: 9-13 & 14-17h
+49 (0) 821 / 8998 2992

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Your Linux specialist since 2004

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Shipping costs & delivery times

We ship your order to almost all countries, in Europe mostly even free of charge! The respective shipping costs and the cost threshold above which we will cover the costs for you can be found here or for international shipping in the table below.

 


Free shipping within Germany

There are no shipping costs within Germany for goods worth €100 or more.

 

7.99 € shipping cost at max!

No matter how many small articles you order, such as USB stick card reader, LAN adapters or fan articles, with us, you pay a maximum of 7.99 € shipping costs.

  • 7.99 € shipping fee for all orders below 100 € of goods
  • Free shipping from 100 € total value of goods

You can check all occurring shipping costs or if we even deliver for free right before sending your order!

 


International delivery

Here are the shipping costs as well as the amount threshold for your order. The threshold is referring to the total amount of your order, which enables free shipping.
 

Taxes and customs outside the EU:

For orders outside the EU there might be additional duties, taxes or charges needed to be paid by the customer. These don't have to be paid to the supplier, but to local authorities. Please check for any details with your local customs or tax authorities before ordering! But as a benefit you don't have to pay German taxes, this means you save up to 19%!
Due to the Brexit and the associated changes, there may be delays of several days in customs clearance on site for deliveries to the UK. This is not within our sphere of influence, so we ask for your understanding.

 

 
⚠️   Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!
Country Shipping Fee Free Shipping From
Albania 99,00 EUR -
Andorra 59,00 EUR -
Belarus Temporarily no delivery possible 59,00 EUR -
Belgium 8,49 EUR 100 EUR
Bulgaria 15,99 EUR 160 EUR
Denmark 8,49 EUR 100 EUR
Estonia 15,99 EUR 160 EUR
Faroe Islands 129,00 EUR -
Finland 14,99 EUR 150 EUR
France 9,99 EUR 120 EUR
Greece 22,90 EUR -
United Kingdom 9,99 EUR 120 EUR
Hong Kong 199,00 EUR -
India 199,00 EUR -
Ireland 14,99 EUR 150 EUR
Island 129,00 EUR -
Italy 9,99 EUR 120 EUR
Japan 99,00 EUR -
Canada 99,00 EUR -
Croatia 34,90 EUR 500 EUR
Latvia 15,99 EUR 160 EUR
Lithuania 15,99 EUR 160 EUR
Luxembourg 8,49 EUR 100 EUR
Macau 199,00 EUR -
Malta 34,90 EUR 500 EUR
Macedonia 59,00 EUR -
Moldova 199,00 EUR -
Monaco 19,00 EUR -
Montenegro 99,00 EUR -
Netherlands 8,49 EUR 100 EUR
Norway 14,99 EUR 150 EUR
Austria 8,49 EUR 100 EUR
Poland 15,99 EUR 160 EUR
Portugal 14,99 EUR 150 EUR
Romania 15,99 EUR 160 EUR
San Marino 9,99 EUR 120 EUR
Sweden 14,99 EUR 150 EUR
Switzerland 13,99 EUR 150 EUR
Serbia 34,90 EUR 500 EUR
Singapore 199,00 EUR -
Slovakia 15,99 EUR 160 EUR
Slovenia 15,99 EUR 160 EUR
Spain (without Canary Islands) 14,99 EUR 150 EUR
Czech Republic 15,99 EUR 160 EUR
Ukraine Temporarily no delivery possible 129,00 EUR -
Hungary 15,99 EUR 160 EUR
USA including Hawaii 99,00 EUR -
United Arabic Emirates 199,00 EUR -
Cyprus 34,90 EUR 500 EUR
Qatar 199,00 EUR -
⚠️ Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!

 


Time of delivery

If not stated differently in the article's description, we deliver goods in:

  • 7-10 working days within Germany
  • 10-12 working days outside Germany

For orders paid in advance, the delivery time starts with receipt of the payment. Please keep in mind that there is no delivery on Sundays or on holidays.
For goods delivered as download, there will be no shipping fees due.
Access data for downloads are sent out via e-mail 1-3 working days after contract formation. For orders with advanced payment, we will deliver after receiving the payment. You can download the item by using the link sent to you via e-mail.

Self-pick-up of orders is not possible, unfortunately.