InfinityBook Pro 14 - Gen8 - TUXEDO InfinityBook Pro 14 - Gen8 (Archived) - TUXEDO Computers

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    Ultra portable business laptop goes workstation

    TUXEDO InfinityBook Pro 14 - Gen8

     

    Infinitely light, infinitely slim and compact, infinitely mobile, infinitely elegant...

    We could go on infinitely, but instead let the key specs of the new TUXEDO InfinityBook Pro 14 speak for themselves. Infinitely impressive, aren't they?

    17 mm thin, 1.3 kg light, a chassis footprint of only 31 x 21.5 cm, paired with a top-notch 16:10 3K Omnia display, a max-sized 99 Wh battery and a 14-core Intel Core i7-13700H high-performance processor.

    CPU performance
     
    Graphics performance
     
    Mobility
     
    Battery life
     

    The combination of an extremely light and slim magnesium chassis with an - considering its form factor - exceptionally fast processor, optional NVIDIA graphics and the maximum 99 Wh battery capacity allowed for airplane carry-on provides maximum mobility with strong performance for business, multimedia, and even image and video editing or light gaming on a premium 14-inch high-resolution display.

    Icon chassis

    Ultra portable magnesium chassis

    17 mm thin | 1.3 kg light

    Icon display

    3K Omnia display

    2880x1800 | 16:10 | 400 nits

    Icon battery

    Maximum large 99 Wh battery

    Battery life up to 16 hours

    Icon CPU

    Intel Core i7-13700H

    14 Cores | 20 Threads | 40 Watts TDP

    Icon GPU

    Optional

    NVIDIA GeForce RTX 3050 Refresh

    Max. 50 Watts | 6 GB GDDR6

    Icon storage

    Up to

    4 TB SSD | 64 GB RAM

    1x m.2 SSD | 2x DDR5 4800 MHz RAM

    Icon ports

    USB-C with DisplayPort and Power Delivery

    Thunderbolt 4 | 2x USB-A | HDMI 2.0b

    Ultra portable magnesium chassis in 2 colors

    The extremely thin (17 mm) and light (1.3 kg) magnesium chassis focuses purely on maximum mobility and a stylish and elegant appearance. In Gen8 the Linux ultrabook is again available in 2 colors: Subtle-classic understatement in anthracite gray (Deep Grey) or in a confidently bright silver hue (Ice Grey).

    TUXEDO InfinityBook Pro 14 close up

    The magnesium alloy according to the AZ91D standard provides the enclosure with good stability despite the incredibly thin design, while the extremely slim display bezels lead to an exceptionally compact footprint similar to former 13.3-inch notebooks!

    What can't be overseen easily is the large glas clickpad with integrated mouse buttons, which is predestined for mobile use if you have no external mouse on hand. Furthermore it can be deactivated via a double finger tap in the upper left corner to effectively avoid typing errors when writing on the white backlit keyboard.

    TUXEDO InfinityBook Pro 14 touchpad

    In order to keep the Linux laptop cool while pushing up to 40 watts sustained from the powerful Intel Core i7-13700H, the InfinityBook Pro 14 is equipped with a dual-fan cooling system with 2 heat pipes, as well as liquid metal as thermal interface material compared to single-fan cooling designs with only one heat pipe on many lower-powered ultra-thin competitors.

    TUXEDO InfinityBook Pro 14 internals
    ×

    Bye bye, Pixel!

    "Omnia" is the equivalent of totality, of the whole.

    In order to enjoy a whole new dimension of HiDPI pixel density, the TUXEDO InfinityBook Pro 14 features our Omnia 3K display in 16:10 aspect ratio, with which we continue to serve the demand and fulfill many customer and community requests for Linux notebooks with 16:10 displays.

    The advantage of the 16:10 aspect ratio is obvious: more vertical screen compared to conventional 16:9 displays with - thanks to incredibly slim display bezels all around - almost identical chassis dimensions for a more effective use of space for work and content creation.

    With a razor-sharp resolution of 2880 x 1800, Pixels become nearly invisible even from very close viewing distances, while the screen brightness of 400 nits as well as the full sRGB color gamut ensure a vivid and high-contrast image while the matte coating reduces reflections for use in bright environments or even for outdoor use.

    InfinityBook Pro 14 Display
    ×

    Smalle chassis, great performance!
    Intel Core i7-13700H with 14 Cores!

    With its 14 CPU cores (consisting of 6 fast Performance-cores and 8 power-saving Efficient-cores) and a total of up to 20 threads that can be processed simultaneously, the Intel Core i7-13700H offers strong multitasking performance for content creators and software developers alike, who can use the InfinityBook Pro 14 as a maximally mobile CPU workstation.

    Thanks to the dual-fan cooling, the Core i7-13700H can operate with up to 40 watts sustained power draw despite the extremely thin enclosure and thus far above the typical 15 watts of slower power-saving processors of competing ultra-thin notebooks. This provides designers, content creators or software developers with great speed for even complex workflows, such as video and image editing or compiling code.

    Using our pre-installed, in-house-developed TUXEDO Control Center the CPU power limits can be freely adjusted between 5 and 45 Watts to the personal needs, in order to e.g. reduce fan noise or increase battery life.

    Intel Alder Lake H Mobilprozessor Banner
    ×

    Little gaming console in an
    ultra portable business design

    After writing the last e-mail of the day and finishing calculations and presentation slides it is time to end work and to let the games begin - without having to change the device!

    Get your InfinityBook Pro 14 with the NVIDIA GeForce RTX 3050 Refresh and turn your lightweight business laptop into an ultra-portable gaming console!

    Due to the extremely thin and compact chassis, the RTX 3050 Refresh is specified to run as energy-saving, but also power-efficient 'Max-Q' variant. With an graphics memory increase from 4 to 6 GB GDDR6 as well as a slight TGP boost to a maximum of 50 watts (45 watts guaranteed + up to 5 watts Dynamic Boost), the entry-level GPU is fast enough for gaming in reduced graphics settings and/or resolutions.

    Work hard, play hard: No problem on the new TUXEDO InfinityBook Pro 14 with NVIDIA GeForce RTX 3050 Ti - at least until the boss calls!

    NVIDIA GeForce RTX 3050 Refresh
    ×

    Tiny
    battery giant

    Despite its incredibly small form factor, the InfinityBook Pro 14 - Gen8 features a 99 Wh lithium-polymer battery which is the maximum capacity allowed to be carried on an airplane, to boost the Linux ultrabook's mobility factor to its limits!

    Considering it's very powerful hardware, this nearly unique battery capacity in a Linux laptop of this size enables runtimes of around 10 hours for typical office work or browsing the web via WiFi or even up to 16 hours in energy-saving idle mode.

    And in case even a XXL working day goes into further overtime, the InfinityBook Pro 14 can be charged in two ways: Besides the original, handy 90 Watts power supply for providing the laptop's full performance, you can also charge the Linux ultrabook via a practical USB-C power brick (Power Delivery DC-In).

    InfinityBook Pro 14 battery
    ×

    Up to 4 TB SSD storage and 64 GB DDR5 RAM

    Despite the incredibly compact form factor, the TUXEDO InfinityBook Pro 14 does not sacrifice upgradable RAM or configurable SSD mass storage.

    Under the slim magnesium hood, there is room for an M.2 SSD for a storage capacity of up to 4 terabytes in addition to 2x upgradeable RAM slots for up to 64 GB DDR5-4800 MHz RAM. All 3 slots are freely accessible for replacement after removing the case bottom panel, which is covered by the warranty.

    For even more storage space, you get 10 GB myTUXEDO cloud storage for free with every TUXEDO laptop or PC. In this way, you can access your data conveniently and securely (data protection-compliant hosted with data encryption on German servers in Falkenstein and Augsburg) at any time from anywhere and with any Internet-capable laptop, PC or smartphone.

    TUXEDO InfinityBook Pro 14 RAM and SSD location
    ×

    Thunderbolt 4, 4x USB and Power Delivery

    For the literal lightning-fast data exchange, the TUXEDO InfinityBook Pro 14 comes with Thunderbolt 4 for data speeds of max. 40 Gbit/s. In addition, it supports the connection of up to 2x 4K monitors and features Power Delivery DC-In for charging the Linux business notebook via USB-C power adapter*.

    Furthermore there is an HDMI 2.0b port on the right side of the case and another USB-C port for fast data exchange on the left.

    On the data side, including the Thunderbolt 4 port, a total of 4x USB and a full-size SD card reader are available. The connectivity is completed by the combined headphone jack and microphone input and the Kensington Lock.

    * For more information, please have a look at our article Charging via USB-C power supply (Power Delivery DC-In).

    InfinityBook Pro 14 left ports

    From left to right: Kensington Lock (Nano), USB-C 3.2 Gen2 (DP 1.4 only with NVIDIA graphics), USB-A 3.2 Gen1, SD card reader, 2-in-1 audio (headphone + mic)

    InfinityBook Pro 14 right ports

    From left to right: Thunderbolt 4 (DP 1.4 / Power Delivery), USB-A 3.2 Gen1, HDMI 2.0b, power connector

    ×


    Configure and order now
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)
    • TUXEDO InfinityBook Pro 14 - Gen8 (Archived)

    Technical Details

    Display / Monitor

    Modern displays with IPS panels have bright areas along the frame as a normal characteristic. This has hardly any influence on everyday operation, not least because the displays are optimized for daylight operation. It can only be minimized, but not completely avoided, regardless of the manufacturer and for manufacturing reasons. Details on pixel error classes can be found here.

     

    14'' 3K Omnia-Display | IPS | 16:10 | 90 Hz
    Type: LTPS TFT-LCD, matte / non-glare
    Screen size: 14"
    Viewing angle: 89°/89°/89°/89°
    Resolution: 2880 x 1800 Pixel
    Color gamut (sRGB | AdobeRGB | DCI-P3): 99 % | 74,7% | 81,1%
    Brightness: 400 nits
    Contrast: 1500:1
    Additional features: supports 60 Hz
    Display model: Optoelectronics T3 MNE007ZA1-1

    For technical production reasons, the measured values always vary slightly from panel to panel. More information

    Display opening angle: approx. 150°

     

    Chassis

    Notebook: Length: 308.8 mm; Width: 215 mm; Height: 16,6 mm
    Weight: 1.3 kg incl. battery

    Material: Display lid, top and bottom case made of magnesium alloy (AZ91D), Display frame made of plastic
    Maintenance: After opening the base plate via a series of screws, all components and fans are easily accessible, easy to maintain, clean and replace.

    Power supplies:
    Without RTX 3050: 120 Watts | 135 x 65 x 25 mm | 500 g incl. power cord
    With RTX 3050: 150 Watts | 114 x 65 x 25 mm | 500 g incl. power cord)
    Power cord length: 170 cm

     

    Keyboard and Touchpad

    Monocolor (white) backlit keyboard, means that the writing on the keys have backlight! Brightness can be controlled and deactivated by special keys.
    TUX super-key on all layouts!
    Big precision glass clickpad with integrated buttons and multi-gesture- & scroll-function

     

    Ports

    Left side (from left to right):
    - Kensington Nano Security Slot™
    - USB-C 3.2 Gen2 (Connected to: dGPU | DisplayPort 1.4* | no Power Delivery DC-In | DC-Out: 5V/3A)
    - USB-A 3.2 Gen1
    - Full size SD card reader
    - 2-in-1 audio (headphone + mic)

    Right side (from left to right):
    - Thunderbolt 4 (PCIe Gen3 4 Lanes) / USB-C (Connected to: iGPU | DisplayPort 1.4a | Power Delivery DC-In** | DC-Out: 5V/3A)
    - USB-A 3.2 Gen1
    - HDMI 2.0b
    -  DC-IN / power connection

    * Monitor connection only possible with NVIDIA graphics, because the port is hardwired to it. No DisplayPort available without NVIDIA graphics.

    ** Requirement: min. 20V/3.25A (65W)

     

    Card reader

    Full size SD card reader (SD/SDHC/SDXC)

     

    Security

    - Kensington-Lock mounting
    - Intel Management Engine (Intel ME) can be disabled directly via the BIOS
    - Webcam & audio (only on Intel CPUs) can be deactivated directly via the BIOS
    - WLAN & Bluetooth can be deactivated directly via the BIOS

    - TPM 2.0 (via Intel PTT) (can be activated/deactivated via BIOS)

     

    Battery & power supply

    Integrated 99 Wh lithium-polymer battery

    Power supplies:
    Without RTX 3050: 120 Watts | 135 x 65 x 25 mm | 500 g incl. power cord
    With RTX 3050: 150 Watts | 114 x 65 x 25 mm | 500 g incl. power cord)
    Power cord length: 170 cm

    Power plug:
    Type: Coaxial
    Inner diameter: 2.5mm
    Outer diameter: 5.5mm
    Length: 10mm


    Power can also be supplied via USB-C (Power Delivery DC-In)
    Requirement: min. 20 V / 3,25 A (65 W), max. 20V/5A (100W)

    For more information, please have a look at our article Charging via USB-C power supply (Power Delivery DC-In).

    Battery life:

    Up to 16 hours at min. display-brightness, without Wifi & Bluetooth, without keyboard backlit, in idle mode
    Up to 9 hours at medium brightness with Wifi, at office work

    We're testing battery time always in idle mode, at minimal display brightness, with keyboard backlight deactivated, Wi-Fi & Bluetooth disabled and without any further connected devices (USB, LAN, HDMI, VGA etc. unplugged!). We always test with integrated graphics when a dedicated and integrated graphics chip is installed.
    This way you get an information of maximal possible battery life. Starting from this, you can manage your individual battery life depending on your demands and to influence it, e.g. is keyboard backlight unnecessary during daylight. Bluetooth is also only needed to be turned on, if there's a Bluetooth device connected. Full display brightness as well is hardly always necessary.

     

    Main processor

    Intel Core i7-13700H
    (14 Cores (6 Performance-cores | 8 Efficient-cores) | 20 Threads | Max. 5,0 GHz | 24 MB Cache, 40 W TDP)
    Intel Core i7-13620H
    (10 Cores (6 Performance-cores | 4 Efficient-cores) | 16 Threads | Max. 4,9 GHz | 24 MB Cache, 40 W TDP)

    Liquid metal thermal compound between CPU die and heatsinks for optimal heat transfer

     

    Graphics card

    Optional: NVIDIA GeForce RTX 3050 Refresh | 6 GB GDDR6 VRAM | 45 W TGP (+ up to 5 W Dynamic Boost)

    Intel Iris Xe Graphics | Max. clock speed: 1500 MHz
    EUs (Execution Units): 64 at i7-13620H | 96 at i7-13700H

     

    It is possible to drive 3 displays at the same time (2 external plus the internal notebook display). For connecting more than one monitor via Thunderbolt 4, we recommend using an USB-C-to-DisplayPort MST hub.

    Max. resolution (HDMI 2.0b): 3840 x 2160 @60 Hz (hardwired to the iGPU)
    Max. resolution (DisplayPort 1.4a): 7680 x 4320 @60 Hz oder 2x 3840 x 2160 @ 60 Hz (hardwired to the iGPU)

     

    Memory

    DDR5 4800 MHz SoDIMM | 2 sockets upgradeable | max. 64 GB | Dual Channel

     

    Mass storage (SSD / HDD)

    1x M.2 2280 for NVME (PCI-Express 4.0 x4 oder PCI-Express 3.0 x4)

     

    Communication / Network

    Wireless/WIFI:
    Intel Wi-Fi 6 AX201:
    Interface: M.2 2230 / CNVio2
    Wireless LAN / WLAN standards: 802.11 ac/a/b/g/n/ax
    DualBand 2,4 / 5 GHz
    Communication channels: 2x2
    Transfer rate: 300 Mbit/s (2.4GHz WIFI) / 2,4Gbps (5GHz WIFI)

    Bluetooth:
    Integrated in above Intel Dual Band Wi-Fi AX201
    Version: Dual Mode Bluetooth 5.2

     

    Webcam / Laptop camera

    Full HD (1080p) Webcam / camera including microphone
    Supports Windows Hello

     

    Sound / Audio

    High Definition Audio
    2 x W integrated speakers
    Integrated microphone

     

    Cooling System & Fan

    Temperature controlled fan
    At low system workload, there is less heat emerging. The cooling system fans can spin accordingly slow or even turn themselves off completely. Depending on the chassis, cooling system and CPU and GPU, high to very high fan noise (air swooshing) is produced under full load. Thinner notebooks normally tend to get louder due to less cooling capacity.

    Custom performance and fan control with the TUXEDO Control Center
    With the TUXEDO Control Center you are able to control the performance and the behavior of the fans by yourself. This means that you get the ability to make your device as quiet as possible. By heavily reducing the performance you are able to set the device almost passive cooled, without any fan noise most of the time!

     

     

     

    Model-ID: IBP1408



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    System & Service

    Operating systems

    We install Ubuntu and TUXEDO OS (based on Ubuntu with KDE Plasma Desktop) in the latest 64-bit version with long term support.

    With our fully automatic installation WebFAI you can easily perform a Linux installation exactly as we at TUXEDO Computers do it in our production! You can choose from all distributions that we also offer in our configurator. Depending on the distribution, you have the choice between different desktop interfaces. More backgrounds and a video demo as well as detailed instructions can be found here.

     

    For "self-installers" and all who are interested, we have set up a database with downloads, instructions, tips & tricks and offer Tomte, a tool that automatically makes our adjustments under Ubuntu, elementary OS and Linux Mint:

    • Help & Support Section
    • TUXEDO Tomte

     

     

    Encrypted Installation

    On request, we install your Linux system completely encrypted. The pre-installation as dual boot with Windows is technically not possible.
    Further details as well as a detailed introduction to encryption can be found here.

     

    Windows on request

    If you don't want or can't do without Windows, we install the desired Windows version next to Linux or alone. Please understand that a dual-boot installation can take 1-2 working days longer, even though the process is fully automatic. Please also note that we provide you with a correct Windows license incl. license sticker and installation DVD!

     

    Windows Drivers

    The corresponding Windows drivers are already included as standard with every device, regardless of whether it is with or without Windows or operating system installation. Alternatively, you are free to download all Windows-Drivers from here.

     

    UEFI firmware

    With all our notebooks, you have the possibility to protect your privacy already on firmware level using the UEFI (Unified Extensible Firmware Interface).

     

    For this purpose, the following functions can be completely deactivated:

    • On Intel CPUs: Intel Management Engine (IntelME)
    • Webcam
    • On Intel CPUs: Audio (Microphone & Sound)
    • WLAN & Bluetooth

     

    In addition, our Premium UEFI firmware allows chipset-specific settings and definitions for hardware components in order to run adjust the device optimally to your use case.

     

    Please note: All notebooks built in 2021 and later do not support switching the UEFI firmware to the outdated BIOS firmware standard.

     

    Warranty

    2 years pick up and return (12 months on wearing parts like battery & power supply)

    Optional: Up to 5 years pick up and return (12 months on wearing parts like battery & power supply)

     

    All devices have a maintenance-friendly design. Depending on the model, the essential hardware components such as processor, drive, hard disks, RAM, WIFI modules etc. can be accessed via maintenance flaps or removable floor trays. Furthermore the battery is replaceable if not stated differently. Of course, even after expiration of your warranty period, we're offering replacement parts and service for many years!

     

    For warranty cases, we'll provide you with a free return label after getting in touch with us. Warranty handling is done via our technical support. Please note our warranty conditions

     

    Package Contents

    1x TUXEDO Book preinstalled & configured
    1x Power supply
    1x Power cord
    1x Recharchable battery
    1x First steps manual incl. short technical manual
    1x WebFAI USB drive (www.webfai.de) for Linux recovery
    1x Drivers for Windows downloadable
    1x For the installation of own SSDs or HDDs necessary screws



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Delivery Time Frame

The stated delivery/production times apply from Mon. to Fri. 8 a.m. - 4 p.m. and of course refer to the time of receipt of payment.

Payments

If you pay by PayPal, Amazon-Pay or credit card and successfully complete the payment process immediately after placing your order, we will ship your order within the specified time. The same applies to payment on invoice for B2B. When paying in advance, you must allow 2-3 working days for the bank to process your payment.

Pre-orders

Delays in the start of production cannot be ruled out for pre-orders. However, we make every effort to avoid these. However, should there be any deviations in the delivery date, we will inform you in good time.

 

Service & Support

Welcome to TUXEDO Support - how can we help you?

Linux at TUXEDO

Are you wondering if Linux is right for you? Our team will be happy to answer your questions and explain details about the free operating system at TUXEDO.
Let the advantages and services convince you!

Hardware

Notebook, PC, both - and which model? Our technical service team also provides advice on selection, equipment and puts together suitable offers for your technical requirements.

Questions and Answers

Frequently asked questions and the corresponding answers can be found here. If you cannot find a solution to your problem here, it is also worth taking a look at the instructions section.


Find out more

Instructions and Tips

Most situations can be solved quickly and easily by yourself. This saves you time and you can use your device directly again. We provide you with instructions, first steps and short tips for all TUXEDO models.


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System Recovery

Even in the case of a case, you don't have to rely on us: Your device can be reset to the factory settings - completely automatically! Everything is included with your order and you can get started right away.


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Technical Service

Our competent technicians are also happy to help with service requests. You have different possibilities to contact us. We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm. But also outside these times, you can contact our team with your request by e-mail.
An extra function is available in your customer account for repair requests (RMA).

 

Contact

We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm (German time). But also outside these times you can contact our team with your request by e-mail. Please include your customer number, the model name of your laptop or PC and as detailed a description of your request as possible. The more details you give us, the faster we can process your request!

We might not be able to answer questions about third party hardware or software. For questions about popular open source software (Thunderbird, Filezilla...) please contact a forum e.g. ubuntuforums.org. The research effort for application specific setup is immense and not manageable at the current time. Basic compatibility questions e.g. are of course still welcome!

An extra function is available in your customer account for repair requests (RMA).

 

Image of Tux

Linux compatible
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Up to 5 Years Warranty
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Immediately ready for use
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German Tech Support

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Mo - Fr: 9-13 & 14-17h
+49 (0) 821 / 8998 2992

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Your Linux specialist since 2004

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Shipping costs & delivery times

We ship your order to almost all countries, in Europe mostly even free of charge! The respective shipping costs and the cost threshold above which we will cover the costs for you can be found here or for international shipping in the table below.

 


Free shipping within Germany

There are no shipping costs within Germany for goods worth €100 or more.

 

7.99 € shipping cost at max!

No matter how many small articles you order, such as USB stick card reader, LAN adapters or fan articles, with us, you pay a maximum of 7.99 € shipping costs.

  • 7.99 € shipping fee for all orders below 100 € of goods
  • Free shipping from 100 € total value of goods

You can check all occurring shipping costs or if we even deliver for free right before sending your order!

 


International delivery

Here are the shipping costs as well as the amount threshold for your order. The threshold is referring to the total amount of your order, which enables free shipping.
 

Taxes and customs outside the EU:

For orders outside the EU there might be additional duties, taxes or charges needed to be paid by the customer. These don't have to be paid to the supplier, but to local authorities. Please check for any details with your local customs or tax authorities before ordering! But as a benefit you don't have to pay German taxes, this means you save up to 19%!
Due to the Brexit and the associated changes, there may be delays of several days in customs clearance on site for deliveries to the UK. This is not within our sphere of influence, so we ask for your understanding.

 

 
⚠️   Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!
Country Shipping Fee Free Shipping From
Albania 99,00 EUR -
Andorra 59,00 EUR -
Belarus Temporarily no delivery possible 59,00 EUR -
Belgium 8,49 EUR 100 EUR
Bulgaria 15,99 EUR 160 EUR
Denmark 8,49 EUR 100 EUR
Estonia 15,99 EUR 160 EUR
Faroe Islands 129,00 EUR -
Finland 14,99 EUR 150 EUR
France 9,99 EUR 120 EUR
Greece 22,90 EUR -
United Kingdom 9,99 EUR 120 EUR
Hong Kong 199,00 EUR -
India 199,00 EUR -
Ireland 14,99 EUR 150 EUR
Island 129,00 EUR -
Italy 9,99 EUR 120 EUR
Japan 99,00 EUR -
Canada 99,00 EUR -
Croatia 34,90 EUR 500 EUR
Latvia 15,99 EUR 160 EUR
Lithuania 15,99 EUR 160 EUR
Luxembourg 8,49 EUR 100 EUR
Macau 199,00 EUR -
Malta 34,90 EUR 500 EUR
Macedonia 59,00 EUR -
Moldova 199,00 EUR -
Monaco 19,00 EUR -
Montenegro 99,00 EUR -
Netherlands 8,49 EUR 100 EUR
Norway 14,99 EUR 150 EUR
Austria 8,49 EUR 100 EUR
Poland 15,99 EUR 160 EUR
Portugal 14,99 EUR 150 EUR
Romania 15,99 EUR 160 EUR
San Marino 9,99 EUR 120 EUR
Sweden 14,99 EUR 150 EUR
Switzerland 13,99 EUR 150 EUR
Serbia 34,90 EUR 500 EUR
Singapore 199,00 EUR -
Slovakia 15,99 EUR 160 EUR
Slovenia 15,99 EUR 160 EUR
Spain (without Canary Islands) 14,99 EUR 150 EUR
Czech Republic 15,99 EUR 160 EUR
Ukraine Temporarily no delivery possible 129,00 EUR -
Hungary 15,99 EUR 160 EUR
USA including Hawaii 99,00 EUR -
United Arabic Emirates 199,00 EUR -
Cyprus 34,90 EUR 500 EUR
Qatar 199,00 EUR -
⚠️ Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!

 


Time of delivery

If not stated differently in the article's description, we deliver goods in:

  • 7-10 working days within Germany
  • 10-12 working days outside Germany

For orders paid in advance, the delivery time starts with receipt of the payment. Please keep in mind that there is no delivery on Sundays or on holidays.
For goods delivered as download, there will be no shipping fees due.
Access data for downloads are sent out via e-mail 1-3 working days after contract formation. For orders with advanced payment, we will deliver after receiving the payment. You can download the item by using the link sent to you via e-mail.

Self-pick-up of orders is not possible, unfortunately.