Stellaris 17 - Gen5: 17'' 240 Hz 16:10 + Intel Core i9-13900HX + NVIDIA GeForce RTX 4090 + Cherry MX mechanical keyboard + 99 Wh battery + max. 64 GB DDR5-5600-MHz RAM - TUXEDO Stellaris 17 - Gen5 (Archived) - TUXEDO Computers

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    Performance from another planet!

    TUXEDO Stellaris 17 - Gen5 (Archived)

     

    High-end class portable desktop replacement in premium quality!

    The TUXEDO Stellaris series features the most powerful notebook hardware on the market without losing sight of the mobility aspect.

    As a result, the Stellaris 17 offers absolute top performance on par with the latest upper-class gaming desktop PCs in a fairly compact and conveniently transportable as well as high-quality, robust casing!

    CPU performance
     
    Graphics performance
     
    Mobility
     
    Battery life
     

    This is made possible on the one hand by NVIDIA RTX 40 graphics cards in their respective highest TGP performance class up to the GeForce RTX 4090 as well as the high-end CPU Intel Core i9-13900HX and on the other hand by the most powerful cooling of all TUXEDO notebooks incl. optional, stationary water cooling TUXEDO Aquaris.

    Flanked by a mechanical Cherry MX or quiet membrane keyboard, the maximum sized 99 Wh battery and the 240 Hz fast 16:10-17 inch display, the Stellaris 17 underlines its claim as high-end desktop replacement in a portable format!

    Icon CPU

    Intel Core i9-13900HX

    24 Cores | 32 Threads | 100 Watts TDP

    Icon GPU

    Up to

    NVIDIA GeForce RTX 4090

    Max. 175 Watts | 16 GB GDDR6

    Icon Gehäuse

    High-end desktop replacement in a portable premium enclosure

    38,2 x 2,7 x 27,3 cm | 2,8 kg

    Icon Display

    240 Hz fast 17-inch display

    2560 x 1600 | 16:10 | G-SYNC

    Icon Tastatur

    Optional

    Mechanical keyboard

    Original Cherry MX-Switches

    Icon Akku

    Maximally big 99 Wh battery

    Up to 10 hours

    Icon Aquaris

    TUXEDO Aquaris

    External, stationary water cooling

    Icon Anschlüsse

    Up to 3 monitors

    Thunderbolt 4 | HDMI 2.1 | 3x USB-A

    Premium-class high-end CPU:
    Intel Core i9-13900HX with 24 Cores!

    Masterclass-Multitasking: With a whole 24 cpu cores (consisting of 8 performance-optimized Performance-cores and 16 efficiency-optimized Efficient-cores) and thus up to 32 threads that can be processed simultaneously, the Intel Core i9-13900HX is a top-class computing powerhouse! With single-core speeds of up to 5.4 GHz, the Core i9-13900HX is also an excellent choice for gaming.

    The high-end processor is specified with a standard TDP of 55 watts, which, however, has to be exceeded by far for full performance - as is the case with all CPUs. This is where the wheat is separated from the chaff and the real performance depends on the laptop's cooling quality:

    Whereas ultra-thin notebooks can reach high performance values only for a short period of time, the more powerful cooling of the Stellaris 17 can draw up to 100 watts sustained and thus almost double the standard TDP to constantly provide outstanding performance for content creation or gaming.

    Intel Alder Lake H Mobilprozessor Banner
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    Galactical performance with the fastest laptop graphics on earth!

    Fastest Linux gaming laptop on the market? The Stellaris 16 - Gen5 is the first TUXEDO to integrate the brand new RTX 40 graphics cards for notebooks. But that's not all: While NVIDIA defines a very wide spectrum of performance gradations (Total Graphics Power, TGP for short), only the fastest versions are used in the Stellaris 16!

    NVIDIA graphics banner

    The top model, the GeForce RTX 4090 Laptop, is a technical masterpiece. With a TGP of up to 175 watts, it is not only the fastest laptop GPU on the market, but also surpasses its direct predecessor, the RTX 3080 Ti by around 50%! In terms of efficiency the RTX 4090 Laptop beats similarly fast desktop graphics cards by far: Both the new GeForce RTX 4070Ti (285 watts) and the last gen's top tier model, the RTX 3090 (350 watts), draw around 63 to 100% more power for roughly the same performance!

    The performance data of the GeForce RTX 4080 look similarly impressive: With 12 GB of GDDR6 graphics memory and the same power consumption, it ranks about 20% behind the mobile top tier model, but still about 30% ahead of the 3080 Ti Laptop and even about 50% ahead of its direct predecessor, the RTX 3080.

    For a more affordable but powerful high-level entry with performance reserves thanks to DLSS, the GeForce RTX 4060 and RTX 4070 are available, each with 8 GB of GDDR6 graphics memory and a lower power consumption of up to 140 watts, which can even run a bit cooler or quieter thanks to the equivalent cooling system with 6 heatpipes.

    NVIDIA graphics banner
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    High-end desktop replacement in a portable premium enclosure

    Also in generation 5, the Stellaris 17 comes with the best-quality chassis of all TUXEDO notebooks to date. The enclosure not only convinces with excellent stability, but also with rock solid, high-quality haptics.

    While the aluminum display lid is held very sturdyly in position thanks to a perfectly tight, centered hinge, the base unit features a grippy and largely fingerprint-repellent rubberized Grip-Touch coating.

    TUXEDO Stellaris 17 closed TUXEDO Stellaris 17 close up

    Thanks to a - for a high-end desktop replacement - moderate weight of 2.8 kg and an chassis height of 27 mm, the Stellaris 17 not only offers enough space for the mechanical Cherry MX keyboard with a long key travel, but also for a powerful cooling system that is superior to the ones of typical thin-and-light gaming notebooks and allows for either more performance or quieter fan noise.

    TUXEDO Stellaris 17 internals
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    240 Hz 17-inch 16:10 display for gaming and content creation

    The TUXEDO Stellaris 17 satisfies the most demanding gamers with an ultra-high refresh rate of 240 Hz and offers great visuals for productive tasks, such as video and image editing, with a detailed display resolution of 2560 x 1600 pixels in the popular 16:10 aspect ratio for more vertical screen space than the usual 16:9 format.

    The virtually full sRGB color gamut ensures a vivid image for games and movies and is suitable for semi-professional color-accurate work, while the screen brightness of ~380 nits makes it possible to use your Stellaris 17 in bright indoor or shadowy outdoor environments giving you flexiblity for your preferred work location.

    NVIDIA's G-SYNC and Advanced Optimus provide additional comfort and maximum FPS: While the latter automatically drives the display directly via the GeForce graphics during gaming to optimize performance, G-SYNC dynamically adjusts the refresh rate to the graphics card's speed, ensuring the best possible smooth image quality and effectively avoiding "screen tearing".

    TUXEDO Stellaris 17 display
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    Quiet membrane or mechanical premium keyboard with Cherry MX switches

    To meet the wishes of many customers, we offer the Stellaris 17 with two keyboard options: While fans of high-quality, mechanical keyboards get their money's worth with original Cherry MX ultra low-profile switches, while users who prefer quiet keyboards will be happy about the option with low-noise membrane switches.

    The Cherry MX ultra low profile switches produce a very audible, "clicky" trigger noise typical for mechanical keyboards while providing an extremely solid, excellent typing feel with a total key travel of 1.8 mm with a per slight press-resistant perceptible pre travel of 0.8 mm. The number pad and the function key row are equipped with quieter, but similarly solid membrane keys due to the fact that Cherry MX switches are not available for those smaller key caps.

    Your browser cannot play this video. TUXEDO Stellaris 17 Keyboard and Clickpad TUXEDO Stellaris Tux key

    On the other hand, the quiet membrane keyboard with white-edged keycaps, which can be RGB-color-illuminated in 4 zones, fully relies on a more traditional, low-noise rubberdome mechanism, which offers a solid typing experience, but much quieter and typically damped trigger noise which makes it much more pleasant especially in quiet and shared places.

    The huge, 150 x 95 mm sized glass precision clickpad with integrated mouse buttons has pleasant gliding haptics and can be deactivated via a double finger tap in the upper left corner if required to - besides integrated palm recognition - prevent typing errors.

    ×

    Decent battery life thanks to a maximally large 99 Wh battery

    Even though the Stellaris 17 - Gen5 is clearly meant as a high-end desktop replacement, the Linux gaming notebook can also be easily used for many hours away from the power socket giving you more flexiblity for your preferred work location.

    The 16 efficiency cores of the Core i9-13900HX come into play here and help to save power, while the 99 Wh battery, which is the maximum allowed for taking a laptop on an airplane, allows runtimes of up to 10 hours (idle) and around 6-7 hours under working conditions with websurfing and medium display brightness.

    For an energy-saving operation, we recommend our pre-set, tuned power profiles as well as the manual settings for CPU power limit control (TDP) in our self-developed and on your TUXEDO laptop pre-installed TUXEDO Control Center.

    ×

    External water cooling for stationary use

    When the heat is on in virtual battles or the most computationally intensive renderings, the TUXEDO Stellaris 17 pushes open the door to a new form of cooling performance: the optional, external TUXEDO Aquaris water cooling system.

    At the back of the notebook are the two magnetic and, when the hoses are removed, self-sealing connectors for plugging the two 650 mm long and 9 mm thick, black sleeved tubes into the notebook. The cooling liquid, which is in the scope of delivery, then gets pumped from the Aquaris' water reservoir through a cooling pipe that is placed on top of the Stellaris 17's regular air cooling heatpipes.

    TUXEDO Aquaris and Stellaris 17

    This way, the notebook's internal air cooling gets enhanced by the TUXEDO Aquaris, resulting in greatly reduced surface and component temperatures and therefore lower fan noise. Alternatively, the additional cooling power can be invested into squeezing out the last performance percentage points in games or renderings.

    The weight of 1.39 kg as well as the relatively compact case dimensions of 203 x 75 x 186 mm allow for occasional transport, although due to the need to carefully empty the notebook and, if necessary, the water cooling box beforehand, operation is designed for stationary use at the desk.

    TUXEDO Aquaris
    ×

    Thunderbolt 4, HDMI 2.1 and 3x USB-A

    The connectivity of the TUXEDO Stellaris 16 leaves nothing to be desired and offers HDMI 2.1 and Thunderbolt 4 with DisplayPort 1.4a for connecting two external high-resolution monitors. The latter offers the possibility to connect a third monitor to the Stellaris 16 via MST splitter or Thunderbolt dockingstation for a total of even 4 screens (3x external, 1x internal).

    On the data side, 3x USB Type A ports and a full-size card reader (SD/SDHC/SDXC) are also available. The connectivity is completed by connections for headphone output, microphone input, RJ 45 LAN and the optional, external water cooling TUXEDO Aquaris.

    Stellaris 17 left ports

    From left to right: Kensington Lock, USB-A 3.2 Gen2x1, microphone input, headphone output

    Stellaris 17 back ports

    From left to right: ports for TUXEDO Aquaris, Thunderbolt 4, HDMI 2.1, Gigabit-LAN, power connector.

    Stellaris 17 right ports

    From left to right: SD memory card reader, 2x USB-A 3.2 Gen1

    ×


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    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)
    • TUXEDO Stellaris 17 - Gen5 (Archived)

    Technical Details

    Display / Monitor

    Modern displays with IPS panels have bright areas along the frame as a normal characteristic. This has hardly any influence on everyday operation, not least because the displays are optimized for daylight operation. It can only be minimized, but not completely avoided, regardless of the manufacturer and for manufacturing reasons. Details on pixel error classes can be found here.

     

    17'' WQXGA IPS | 16:10 | 240 Hz
    Screen size: 17"
    Type: LED-Backlight Display, matte/non-glare
    Viewing angles: 89°/89°/89°/89°
    Refresh rates:  60 Hz, 240 Hz
    Resolution: 2560 x 1600 Pixels
    Color gamut: ~99 % sRGB
    Brightness: ~380 nits
    Contrast: ~950:1
    Additional features: G-SYNC
    Display model: BOE NE170QDM-NZ1

     

    For technical production reasons, the measured values always vary slightly from panel to panel. More information

     

    Opening angle: ~ 135°

    Internal display connection (changeable via UEFI): 

    iGPU: iGPU Only or MsHybrid (NVIDIA Optimus)
    dGPU: dGPU Only (via MUX switch)

     

    Chassis

    Display lid and bottom case made of aluminum
    Display frame made of plastic
    Base unit made of plastic with rubberized "soft touch" coating

    Dimensions: width: 38.2 cm; height: 2.7 cm; depth: 27.3 cm
    Weight: 2.8 kg with battery

     

    Keyboard and Touchpad

    Mechanical keyboard with number pad.
    CHERRY MX ULTRA LOW PROFILE TACTILE | Total key travel: 1,8 mm | Pre travel: 0,8 mm (The numpad and function keys are equipped with much quieter, but no less solid membrane keys for technical reasons.)
    Multicolor (RGB) per-key backlit keyboard, means that the writing on the keys have backlight! Brightness can be controlled and deactivated by special keys.

    Quiet rubberdome / membrane keyboard with number pad.
    Multicolor (RGB) 4 zone backlit keyboard.

    TUX super-key on all layouts!

    Glass precision clickpad (115 x 70 mm) with integrated buttons and multi-gesture- & scroll-function

     

    Battery & power supply

    Maximally large 99 Wh battery, Lithium polymer
    Changeable (screwed inside)

    Power supplies:
    RTX 4060 / 4070: 280 Watt (180 x 86 x 35 mm | 1081 g incl. power cord)
    RTX 4080 / 4090: 330 Watt (185 x 85 x 35 mm | 1185 g incl. power cord)

    Power plug:
    Type: Coaxial
    Inner diameter: 2.5mm
    Outer diameter: 5.5mm
    Length: 12.5mm



    Battery life:
    up to 10 hours at min. display-brightness, without Wifi & Bluetooth, without keyboard backlit, in idle mode
    up to 7 hours at medium brightness with Wifi, at office work

     

    We're testing battery time always in idle mode, at minimal display brightness, with keyboard backlight deactivated, Wi-Fi & Bluetooth disabled and without any further connected devices (USB, LAN, HDMI, VGA etc. unplugged!). We always test with integrated graphics when a dedicated and integrated graphics chip is installed.
    This way you get an information of maximal possible battery life. Starting from this, you can manage your individual battery life depending on your demands and to influence it, e.g. is keyboard backlight unnecessary during daylight. Bluetooth is also only needed to be turned on, if there's a Bluetooth device connected. Full display brightness as well is hardly always necessary.

     

    Main processor

    Intel Core i9-13900HX
    (24 Cores (8 Performance cores | 16 Efficient cores) | 32 Threads | Max. 5,4 GHz | 36 MB Intel Smart Cache, 55 W TDP *)

    Thermal compound between CPU die and heatsinks: Thermal Grizzly Conductonaut

    * The Thermal Design Power (TDP) only describes the power consumption under load at base clock frequency.
    For full performance, the power draw is increased greatly for a short time or sustained (depending on the notebook's cooling capacity).

     

    Graphics card

    NVIDIA GeForce RTX 4060 | 8 GB GDDR6 VRAM | 115 W TGP (+25 W Dynamic Boost)
    NVIDIA GeForce RTX 4070 | 8 GB GDDR6 VRAM | 115 W TGP (+25 W Dynamic Boost)
    NVIDIA GeForce RTX 4080 | 12 GB GDDR6 VRAM | 150 W TGP (+25 W Dynamic Boost)
    NVIDIA GeForce RTX 4090 | 16 GB GDDR6 VRAM | 150 W TGP (+25 W Dynamic Boost)

    Thermal compound between GPU die and heatsinks: Thermal Grizzly Conductonaut

     

    Energy efficient CPU integrated Graphics:
    Intel UHD Graphics | 32 Execution Units (EUs) | max. 1.65 MHz graphics frequency

    At least 3 displays can be driven simultaneously:
    - 1x internal notebook display
    - 1x HDMI 2.1
    - 1x Thunderbolt 4 (DisplayPort 1.4) (additional displays possible via Thunderbolt dockingstation or MST adapter (not tested)).

     

    Memory

    Type: DDR5 SO-DIMM (up to 5600 MHz)
    Manufacturer and speed see configurator
    Default and maximum see configurator
    Performant Dual Channel mode (2 slots)

     

    Mass storage (SSD / HDD)

    Two slots for super fast SSDs in space-saving M.2 form factor

    2x M.2 2280 SSD via PCI Express 4.0 x4

     

    Communication / Network

    Wired/LAN: 2,5 Gigabit LAN (Realtek RTL8125BG Ethernet, 10/100/1000/2500 Mbit/s)

    Wireless/WIFI:
    Intel Wi-Fi 6E AX211:
    Interface: M.2 2230 / CNVio2
    Wireless LAN / WLAN standards: 802.11 ac/a/b/g/n/ax
    DualBand 2,4 / 5 / 6 GHz
    Communication channels: 2x2
    Transfer rate: 300 Mbit/s (2.4GHz WIFI) / 2,4Gbps (5GHz WIFI)

    Bluetooth:
    Integrated in above Intel Dual Band Wi-Fi 6E AX211
    Version: Dual Mode Bluetooth 5.3

     

    Webcam / Laptop camera

    FullHD (1080p) Webcam / camera including microphone

     

    Sound / Audio

    High Definition Audio
    2 speakers: 2x 2W
    Integrated microphone

     

    Ports

    Left side (from left to right):
    - Kensington-Lock
    - USB-A 3.2 Gen2x1
    - Mic-in
    - Headphone-out (compatible with combi-plugs)

    Right side (from left to right):
    - Card reader (SD/SDHC/SDXC)
    - 2x USB-A 3.2 Gen1

    Back side (from left to right):
    - Magnetic hose mounting for TUXEDO Aquaris
    - Thunderbolt 4 / USB-C 4 Gen3x1 (Hardwired to: dGPU | DisplayPort 1.4a | G-SYNC | no PowerDelivery DC-In)
    - HDMI 2.1 (Hardwired to: dGPU | HDCP 2.3 | G-SYNC-compatible)
    - RJ45 Port 2,5 Gbit (LAN)
    - power plug (DC-in)

     

    Card reader

    Full size SD card reader (SD/SDHC/SDXC)
    Speed: UHS-I

     

    Security

    - Kensington-Lock mounting
    - Webcam & audio can be deactivated directly via the BIOS
    - Wifi & Bluetooth can be deactivated directly via the BIOS
    - TPM 2.0

     

    Cooling System & Fan

    Temperature controlled fan
    At low system workload, there is less heat emerging. The cooling system fans can spin accordingly slow or even turn themselves off completely. Depending on the chassis, cooling system and CPU and GPU, high to very high fan noise (air swooshing) is produced under full load. Thinner notebooks normally tend to get louder due to less cooling capacity.

    Custom performance and fan control with the TUXEDO Control Center
    With the TUXEDO Control Center you are able to control the performance and the behavior of the fans by yourself. This means that you get the ability to make your device as quiet as possible. By heavily reducing the performance you are able to set the device almost passive cooled, without any fan noise most of the time!



    Configure and order now


    System & Service

    Operating systems

    We install Ubuntu and TUXEDO OS (based on Ubuntu with KDE Plasma Desktop) in the latest 64-bit version with long term support.

    With our fully automatic installation WebFAI you can easily perform a Linux installation exactly as we at TUXEDO Computers do it in our production! You can choose from all distributions that we also offer in our configurator. Depending on the distribution, you have the choice between different desktop interfaces. More backgrounds and a video demo as well as detailed instructions can be found here.

     

    For "self-installers" and all who are interested, we have set up a database with downloads, instructions, tips & tricks and offer Tomte, a tool that automatically makes our adjustments under Ubuntu, elementary OS and Linux Mint:

    • Help & Support Section
    • TUXEDO Tomte

     

     

    Encrypted Installation

    On request, we install your Linux system completely encrypted. The pre-installation as dual boot with Windows is technically not possible.
    Further details as well as a detailed introduction to encryption can be found here.

     

    Windows on request

    If you don't want or can't do without Windows, we install the desired Windows version next to Linux or alone. Please understand that a dual-boot installation can take 1-2 working days longer, even though the process is fully automatic. Please also note that we provide you with a correct Windows license incl. license sticker and installation DVD!

     

    Windows Drivers

    The corresponding Windows drivers are already included as standard with every device, regardless of whether it is with or without Windows or operating system installation. Alternatively, you are free to download all Windows-Drivers from here.

     

    UEFI firmware

    With all our notebooks, you have the possibility to protect your privacy already on firmware level using the UEFI (Unified Extensible Firmware Interface).

     

    For this purpose, the following functions can be completely deactivated:

    • On Intel CPUs: Intel Management Engine (IntelME)
    • Webcam
    • On Intel CPUs: Audio (Microphone & Sound)
    • WLAN & Bluetooth

     

    In addition, our Premium UEFI firmware allows chipset-specific settings and definitions for hardware components in order to run adjust the device optimally to your use case.

     

    Please note: All notebooks built in 2021 and later do not support switching the UEFI firmware to the outdated BIOS firmware standard.

     

    Warranty

    2 years pick up and return (12 months on wearing parts like battery & power supply)

    Optional: Up to 5 years pick up and return (12 months on wearing parts like battery & power supply)

     

    All devices have a maintenance-friendly design. Depending on the model, the essential hardware components such as processor, drive, hard disks, RAM, WIFI modules etc. can be accessed via maintenance flaps or removable floor trays. Furthermore the battery is replaceable if not stated differently. Of course, even after expiration of your warranty period, we're offering replacement parts and service for many years!

     

    For warranty cases, we'll provide you with a free return label after getting in touch with us. Warranty handling is done via our technical support. Please note our warranty conditions

     

    Package Contents

    1x TUXEDO Book preinstalled & configured
    1x Power supply
    1x Power cord
    1x Recharchable battery
    1x First steps manual incl. short technical manual
    1x WebFAI USB drive (www.webfai.de) for Linux recovery
    1x Drivers for Windows downloadable
    1x For the installation of own SSDs or HDDs necessary screws



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Delivery Time Frame

The stated delivery/production times apply from Mon. to Fri. 8 a.m. - 4 p.m. and of course refer to the time of receipt of payment.

Payments

If you pay by PayPal, Amazon-Pay or credit card and successfully complete the payment process immediately after placing your order, we will ship your order within the specified time. The same applies to payment on invoice for B2B. When paying in advance, you must allow 2-3 working days for the bank to process your payment.

Pre-orders

Delays in the start of production cannot be ruled out for pre-orders. However, we make every effort to avoid these. However, should there be any deviations in the delivery date, we will inform you in good time.

 

Service & Support

Welcome to TUXEDO Support - how can we help you?

Linux at TUXEDO

Are you wondering if Linux is right for you? Our team will be happy to answer your questions and explain details about the free operating system at TUXEDO.
Let the advantages and services convince you!

Hardware

Notebook, PC, both - and which model? Our technical service team also provides advice on selection, equipment and puts together suitable offers for your technical requirements.

Questions and Answers

Frequently asked questions and the corresponding answers can be found here. If you cannot find a solution to your problem here, it is also worth taking a look at the instructions section.


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Instructions and Tips

Most situations can be solved quickly and easily by yourself. This saves you time and you can use your device directly again. We provide you with instructions, first steps and short tips for all TUXEDO models.


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System Recovery

Even in the case of a case, you don't have to rely on us: Your device can be reset to the factory settings - completely automatically! Everything is included with your order and you can get started right away.


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Technical Service

Our competent technicians are also happy to help with service requests. You have different possibilities to contact us. We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm. But also outside these times, you can contact our team with your request by e-mail.
An extra function is available in your customer account for repair requests (RMA).

 

Contact

We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm (German time). But also outside these times you can contact our team with your request by e-mail. Please include your customer number, the model name of your laptop or PC and as detailed a description of your request as possible. The more details you give us, the faster we can process your request!

We might not be able to answer questions about third party hardware or software. For questions about popular open source software (Thunderbird, Filezilla...) please contact a forum e.g. ubuntuforums.org. The research effort for application specific setup is immense and not manageable at the current time. Basic compatibility questions e.g. are of course still welcome!

An extra function is available in your customer account for repair requests (RMA).

 

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Linux compatible
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Up to 5 Years Warranty
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Immediately ready for use
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Assembled in Germany
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German Data Privacy
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German Tech Support

Guidance

  • Service & Support
  • B2B
  • Newsletter


Mo - Fr: 9-13 & 14-17h
+49 (0) 821 / 8998 2992

About TUXEDO

  • Why TUXEDO
  • TUXEDO Control Center
  • TUXEDO Tomte
  • TUXEDO WebFAI
  • TUXEDO OS
  • TUXEDO Aquaris
  • Individual logos and keyboards

Help & Support

  • Downloads & Drivers
  • System Diagnostics
  • Frequent questions (FAQ)
  • Instructions
  • Help with my device
  • Revocation right
  • Shipping costs & delivery times
  • Payment methods

News & more

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  • Press
  • Newsletter
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  • Jobs & Career
  • Sponsoring

Community


Your Linux specialist since 2004

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  • Conditions of Use

Shipping costs & delivery times

We ship your order to almost all countries, in Europe mostly even free of charge! The respective shipping costs and the cost threshold above which we will cover the costs for you can be found here or for international shipping in the table below.

 


Free shipping within Germany

There are no shipping costs within Germany for goods worth €100 or more.

 

7.99 € shipping cost at max!

No matter how many small articles you order, such as USB stick card reader, LAN adapters or fan articles, with us, you pay a maximum of 7.99 € shipping costs.

  • 7.99 € shipping fee for all orders below 100 € of goods
  • Free shipping from 100 € total value of goods

You can check all occurring shipping costs or if we even deliver for free right before sending your order!

 


International delivery

Here are the shipping costs as well as the amount threshold for your order. The threshold is referring to the total amount of your order, which enables free shipping.
 

Taxes and customs outside the EU:

For orders outside the EU there might be additional duties, taxes or charges needed to be paid by the customer. These don't have to be paid to the supplier, but to local authorities. Please check for any details with your local customs or tax authorities before ordering! But as a benefit you don't have to pay German taxes, this means you save up to 19%!
Due to the Brexit and the associated changes, there may be delays of several days in customs clearance on site for deliveries to the UK. This is not within our sphere of influence, so we ask for your understanding.

 

 
⚠️   Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!
Country Shipping Fee Free Shipping From
Albania 99,00 EUR -
Andorra 59,00 EUR -
Belarus Temporarily no delivery possible 59,00 EUR -
Belgium 8,49 EUR 100 EUR
Bulgaria 15,99 EUR 160 EUR
Denmark 8,49 EUR 100 EUR
Estonia 15,99 EUR 160 EUR
Faroe Islands 129,00 EUR -
Finland 14,99 EUR 150 EUR
France 9,99 EUR 120 EUR
Greece 22,90 EUR -
United Kingdom 9,99 EUR 120 EUR
Hong Kong 199,00 EUR -
India 199,00 EUR -
Ireland 14,99 EUR 150 EUR
Island 129,00 EUR -
Italy 9,99 EUR 120 EUR
Japan 99,00 EUR -
Canada 99,00 EUR -
Croatia 34,90 EUR 500 EUR
Latvia 15,99 EUR 160 EUR
Lithuania 15,99 EUR 160 EUR
Luxembourg 8,49 EUR 100 EUR
Macau 199,00 EUR -
Malta 34,90 EUR 500 EUR
Macedonia 59,00 EUR -
Moldova 199,00 EUR -
Monaco 19,00 EUR -
Montenegro 99,00 EUR -
Netherlands 8,49 EUR 100 EUR
Norway 14,99 EUR 150 EUR
Austria 8,49 EUR 100 EUR
Poland 15,99 EUR 160 EUR
Portugal 14,99 EUR 150 EUR
Romania 15,99 EUR 160 EUR
San Marino 9,99 EUR 120 EUR
Sweden 14,99 EUR 150 EUR
Switzerland 13,99 EUR 150 EUR
Serbia 34,90 EUR 500 EUR
Singapore 199,00 EUR -
Slovakia 15,99 EUR 160 EUR
Slovenia 15,99 EUR 160 EUR
Spain (without Canary Islands) 14,99 EUR 150 EUR
Czech Republic 15,99 EUR 160 EUR
Ukraine Temporarily no delivery possible 129,00 EUR -
Hungary 15,99 EUR 160 EUR
USA including Hawaii 99,00 EUR -
United Arabic Emirates 199,00 EUR -
Cyprus 34,90 EUR 500 EUR
Qatar 199,00 EUR -
⚠️ Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!

 


Time of delivery

If not stated differently in the article's description, we deliver goods in:

  • 7-10 working days within Germany
  • 10-12 working days outside Germany

For orders paid in advance, the delivery time starts with receipt of the payment. Please keep in mind that there is no delivery on Sundays or on holidays.
For goods delivered as download, there will be no shipping fees due.
Access data for downloads are sent out via e-mail 1-3 working days after contract formation. For orders with advanced payment, we will deliver after receiving the payment. You can download the item by using the link sent to you via e-mail.

Self-pick-up of orders is not possible, unfortunately.