Stellaris 15 Gen4 - WQHD IPS + Intel Core i9-12900H Alder Lake + NVIDIA GeForce RTX 3080 Ti + 2x M.2 NVMe SSD + max. 64GB RAM - TUXEDO Stellaris 15 - Gen4 (Archived) - TUXEDO Computers

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    High-end gaming in a compact form factor

    TUXEDO Stellaris 15 - Gen4 (Archived)

    Intel Core i9-12900H
    14 Cores | 20 Threads

    NVIDIA GeForce RTX 3080 Ti
    TGP up to 175 W

    Optomechanical keyboard
    RGB | 3 mm key stroke

    3K WQHD IPS Display
    2.560 x 1.440 pixels | 240 Hz

     

    High-end Linux gaming with
    premium processors from AMD and Intel!

    High-end gaming notebooks scream for attention, are heavy, thick and immobile with short battery life? Think again!

    The TUXEDO Stellaris 15 appears like a gaming notebook from another planet and proves all these preconceptions wrong by housing the fastest high-end components on the market in an impressively compact, light and subtle looking chassis:

    With the new NVIDIA GeForce RTX 3080 Ti (TGP up to 175 watts) nothing less than the fastest graphics card for notebooks is available under the Stellaris 15 - Gen4's matte black aluminum hood.

    The customer is once again spoilt for choice when it comes to the processor: AMD Ryzen 9 6900HX or Intel Core i9-12900H offer the ultimate in mobile CPU performance and power up games and renderings with highest speed.

    The huge 93 Wh lithium-polymer battery and the high-resolution 3K WQHD display with 2560 x 1440 pixels highlight the great mobility factor and qualify the Stellaris 15 as a mobile high-end gamer and high-performance workstation in equal measure.

     

    Galactic graphics performance
    thanks to maximum TGP

    The 15-inch device offers interstellar high-end components in terms of graphics performance:

    With the new GeForce RTX 3080 Ti in NVIDIA's maximum power level (Total Graphics Power up to 175 watts) and huge 16 GB GDDR6 graphics memory, the TUXEDO Stellaris 15 - Gen4 offers the absolute top tier GPU on the market!

    The GeForce RTX 3070 Ti with a TGP of up to 150 watts and a 8 gigabyte GDDR6 VRAM is also available for more price-conscious high-end demands, while the GeForce RTX 3060 (TGP up to 140 watts | 6 GB GDDR6) marks the affordable high-end entry level graphics card.

    TUXEDO Stellaris 15
     

    War of CPU titans:
    AMD Ryzen 9 vs Intel Core i9

    With Intel's 12th generation of their Core processor line-up (codename: Alder Lake), the chip giant is back at the top of performance. In the TUXEDO Stellaris 15 - Gen4 you have the choice between the Intel Core i7-12700H and the Core i9-12900H.

    The in the PC segment completely new hybrid architecture divides the 14 processor cores into particularly energy-saving Efficient-cores (8) and higher clocked Performance-cores (6) saves power during low load and additionally switches on the faster Performance-cores during full load. The latter can process 2 operations (= threads) simultaneously thanks to hyperthreading technology, so that even a total of 20 threads can be processed in parallel together with the e-cores.

    Intel's biggest competitor AMD still relies on the established system of one cluster of 8 processor cores which each of them being able to process 2 threads simultaneously and thus up to 16 threads in total. Besides the Linux-open-source driver, the Ryzen 9 6900HX profits from its slightly better energy efficiency in direct comparison, so that a head-to-head race on the highest level is upon to your CPU decision.

    No matter if gaming, video rendering or CAD and 3D animation: With both the Intel Core i7-12700H / i9-12900H and the AMD Ryzen 9 6900HX you make a great choice.
    The only question is: Which one will you choose?

    TUXEDO Stellaris 15
     

    External water cooling for stationary use

    TUXEDO Stellaris 15

    When the heat is on in virtual battles or the most computationally intensive renderings, the TUXEDO Stellaris 15 - Gen4 pushes the limits of cooling with the new, external liquid cooling gadget TUXEDO Aquaris!

    Hidden under a black rubber cap on the back of the Stellaris 15 - Gen4 is the quick release connector for plugging the two 650 mm long and 9 mm thick, black sleeved tubes into the notebook. The cooling liquid, which is in the scope of delivery, is getting pumped through a specific cooling tube that sits right on top of the regular air cooling heatpipes inside of the Stellaris 15 - Gen4's chassis.

    TUXEDO Stellaris 15

    This way, the Stellaris 15 - Gen4‘s conventional air cooling gets amplified by TUXEDO Aquaris, resulting in very significantly reduced surface and hardware temperatures and lower fan noise as the internal fans can spin much slower. Alternatively, the additional cooling capacity can be invested in maximized performance for rendering at highest speeds.

    The TUXEDO Aquaris' weight of 1.39 kg as well as its relatively small case dimensions of 203 x 75 x 186 mm allow an occasional transport, although - due to the need to carefully empty the Stellaris15‘s water cooling pipe and - if your transport may require it - the liquid cooling box beforehand each time - it is clearly designed for stationary use at the desk.

    TUXEDO Stellaris 15
     

    Great balance of compact form factor
    and high cooling performance

    Made primarily of matte black aluminum, the TUXEDO Stellaris 15's chassis strikes a great balance of powerful cooling and a nevertheless compact and still very portable form factor.

    In addition to the necessary height for the optomechanical keyboard with extra long key travel, the Stellaris 15's chassis also allows for the implementation of higher fans and heatsinks than typical thin-and-light gaming notebooks.

    The result? A more enhanced cooling system, which also relies on liquid metal as thermal compound for optimal heat transfer between the Intel CPU chip and the heat sink, while maintaining a highly portable weight of only 2.2 kg as well as a robust and business-looking chassis that allows using the Linux gaming notebook in the office, meeting or lecture hall without attracting attention.

    TUXEDO Stellaris 15TUXEDO Stellaris 15
     

    Optomechanical keyboard for
    desktop-like typing experience

    To meet the wishes of many gamers, but also frequent typists, the TUXEDO Stellaris 15 relies on an optomechanical keyboard with an extra-long 3 mm key travel and a typing behavior modeled after desktop keyboards.

    The special tactile switches ensure that the audible triggering noise of the keys is relatively quiet. Therefore, the Stellaris combines crisp keystrokes with moderate typing noise. N-key rollover, anti-ghosting as well as single key illumination and last but not least the TUX Super key are further advantages of the Stellaris 15's optomechanical keyboard.

    The 115 x 73 mm Glass ClickPad with integrated mouse buttons convinces with pleasant gliding properties and can be deactivated if necessary to prevent unintentional typing errors.

     

    240 Hz WQHD IPS Display

    After the TUXEDO Polaris 15, the new Stellaris 15 also follows the trend of high-resolution WQHD displays with 2,560 x 1,440 pixels. Due to the extremely high refresh rate of 240 Hz and the high-end hardware, the viewing-angle stable IPS panel is perfectly suited for fast high-resolution gaming.

    The new WQHD display's significantly sharper resolution compared to Full HD shows its strengths especially in everyday use: Fonts, high-resolution photos or graphics look very sharp-edged and rich in detail, and texts are comfortably legible even in small font sizes without straining the eyes.

    Combined with the near full sRGB color gamut, the high resolution of the WQHD display also offers advantages for content creators and their use of creative software, such as for video or image editing. 

     

    Long battery runtimes thanks to 93 Wh battery

    The mobile Linux workstation also cuts an athletic figure away from the power socket: While runtimes of 3-4 hours were standard in earlier gaming notebooks, the Stellaris 15 doubles this value!

     Thanks to the internally screwed lithium-polymer battery with a very large 93 Wh capacity, the TUXEDO Stellaris can ideally last almost a full workday (8 hours). With various office tasks running, active WiFi and medium screen brightness (~150 cd/m2), the mobile desktop replacement thirsts for the 230 watts (RTX 3060) or 280 watts (RTX 3070 Ti / 3080 Ti) power supply after about 6 hours.

    This is helped not least by the automatic graphics switching, which deactivates the NVIDIA GPU during low computing loads and executes simple graphics calculations on the graphics unit integrated in the main processor instead.

     

    Versatile connection equipment

    The connectivity of the TUXEDO Stellaris 15 leaves nothing to be desired: The universal premium interface Thunderbolt 4 (only with Intel CPU) integrates highest data speeds and offers the connection option for up to two 4K monitors via the included DisplayPort signal. Together with HDMI 2.1, 3x external monitors can be connected to the Linux gaming notebook.

    On the data side, the Thunderbolt 4 (Intel CPU) / USB-C 3.2 Gen2 (AMD CPU) is joined by 3 additional USB Type A ports and a full size card reader (SD/SDHC/SDXC). The connectivity is completed by ports for headphone output, microphone input and the obligatory RJ 45 LAN port.

    Stellaris 15 left ports

    From left to right: Kensington Lock, USB-A 3.2 Gen2, microphone in, headphone out

    Stellaris 15 back ports

    From left to right: Quick release connectors for TUXEDO Aquaris, USB-C (Intel: Thunderbolt 4 | AMD: 3.2 Gen2), HDMI 2.1, Gigabit Ethernet, power connector

    Stellaris 15 right ports

    From left to right: SD memory card reader, 2x USB-A 3.2 Gen1



    Configure and order now
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)
    • TUXEDO Stellaris 15 - Gen4 (Archived)

    Technical Details

    Display / Monitor

    Modern displays with IPS panels have bright areas along the frame as a normal characteristic. This has hardly any influence on everyday operation, not least because the displays are optimized for daylight operation. It can only be minimized, but not completely avoided, regardless of the manufacturer and for manufacturing reasons. Details on pixel error classes can be found here.

     

    3K WQHD IPS 240 Hz
    Type: LED-Backlight Display, matte/non-glare
    Screen size: 15,6" (39,62 cm)
    Viewing angles: 89°/89°/89°/89°
    Resolution: 2560 x 1440 Pixels
    Color gamut: ~95 % sRGB
    Brightness: 350 nits
    Contrast: 1000:1
    Display model: BOE NE156QHM-NY2

     

    For technical production reasons, the measured values always vary slightly from panel to panel. More information

     

    Opening angle: 135°

    Internal display connection (changeable via UEFI): 
    iGPU: iGPU Only or MsHybrid (NVIDIA Optimus)
    dGPU: dGPU Only (via MUX switch)

     

    Chassis

    Display lid and base unit made of aluminum
    Display frame and bottom case made of plastic
    Dimensions: width: 36 cm; height: 2.6 cm; depth: 24.3 cm
    Weight: ~ 2.2 kg with battery

     

    Keyboard and Touchpad

    Optomechanical keyboard with number pad.
    Tactile Switches | Key stroke: 2 mm | actuation point: 1 mm
    Multicolor (RGB) per-key backlit keyboard, means that the writing on the keys have backlight! Brightness can be controlled and deactivated by special keys.
    TUX super-key on all layouts!
    Big glass precision clickpad with integrated buttons and multi-gesture- & scroll-function

     

    Battery & power supply

    Huge 93 Wh battery, Lithium-polymer
    Changeable (screwed inside)

    Power supply
    RTX 3060: 230 Watts (152 x 76 x 26 mm | 713 g incl. power cord)
    RTX 3070 Ti / 3080 / 3080 Ti: 280 Watts (180 x 86 x 35 mm | 1081 g incl. power cord)

    Power plug:
    Type: Coaxial
    Inner diameter: 2.5mm
    Outer diameter: 5.5mm
    Length: 12.5mm



    Battery life:
    up to 8 hours at min. display-brightness, without Wifi & Bluetooth, without keyboard backlit, in idle mode
    up to 6 hours at medium brightness with Wifi, at office work

     

    We're testing battery time always in idle mode, at minimal display brightness, with keyboard backlight deactivated, Wi-Fi & Bluetooth disabled and without any further connected devices (USB, LAN, HDMI, VGA etc. unplugged!). We always test with integrated graphics when a dedicated and integrated graphics chip is installed.
    This way you get an information of maximal possible battery life. Starting from this, you can manage your individual battery life depending on your demands and to influence it, e.g. is keyboard backlight unnecessary during daylight. Bluetooth is also only needed to be turned on, if there's a Bluetooth device connected. Full display brightness as well is hardly always necessary.

     

    Main processor

    • Intel Core i7-12700H
      (14 Cores (6 Performance-cores | 8 Efficient-cores) | 20 Threads | Max. 4,7 GHz | 24 MB L3-Cache, 45 W TDP)
       
    • Intel Core i9-12900H
      (14 Cores (6 Performance-cores | 8 Efficient-cores) | 20 Threads | Max. 5,0 GHz | 24 MB L3-Cache, 45 W TDP)
       
    • AMD Ryzen 9 6900HX
      (8 Cores | 16 Threads | Max. 4,9 GHz | 16 MB L3-Cache, 45 W TDP)

     

    Graphics card

    NVIDIA GeForce RTX 3060 | 6 GB GDDR6 VRAM | 115 W TGP (+25 W Dynamic Boost)
    NVIDIA GeForce RTX 3070 Ti | 8 GB GDDR6 VRAM | 125 W TGP (+25 W Dynamic Boost)
    NVIDIA GeForce RTX 3080 Ti | 16 GB GDDR6 VRAM | 150 W TGP (+25 W Dynamic Boost)

     

    Energy efficient CPU integrated Graphics:
    Intel Core i7-12700H / i9-12900H:  Intel Iris Xe Graphics

     

    Memory

    Type: DDR5 SO-DIMM (up to 4800 MHz)
    Manufacturer and speed see configurator
    Default and maximum see configurator
    Performant Dual Channel mode (2 slots)

     

    Mass storage (SSD / HDD)

    Two slots for super fast SSDs in space-saving M.2 form factor

    2x M.2 2280 SSD via PCI Express 4.0 x4

     

    Communication / Network

    Wired/LAN: 2,5 Gigabit LAN (Realtek RTL8125BG Ethernet, 10/100/1000/2500 Mbit/s)

    Wireless/WIFI:
    Intel Wi-Fi 6 AX200 Series:
    Interface: M.2 2230
    Wireless LAN / WLAN standards: 802.11 ac/a/b/g/n/ax
    DualBand 2,4 / 5 GHz
    Communication channels: 2x2
    Transfer rate: 300 Mbit/s (2.4GHz WIFI) / 2,4Gbps (5GHz WIFI)

    Bluetooth:
    Integrated in above Intel Dual Band Wi-Fi AX200 Series
    Version: Dual Mode Bluetooth 5.2

     

    Webcam / Laptop camera

    FullHD (1080p) Webcam / camera including microphone

     

    Sound / Audio

    High Definition Audio
    2 speakers: 2x 2W
    Integrated microphone

     

    Ports

    1x Thunderbolt 4 (with Intel CPU)

    • Hardwired to: iGPU (for power-efficient operation)
    • DisplayPort 1.4a: Yes
    • Power Delivery: No
    • no support for VR headsets
    • no support for G-SYNC (proprietary), but compatible with Adaptive Sync (incl. FreeSync and G-SYNC compatible)

    1x USB-C 3.2 Gen2x1 (with AMD CPU)

    • Hardwired to: dGPU (for best performance)
    • DisplayPort 1.4a: Yes
    • Power Delivery: No
    • Support for VR headsets
    • G-SYNC compatible

    1x USB-A 3.2 Gen2
    2x USB-A 3.2 Gen1
    1x HDMI 2.1

    • HDCP 2.3
    • Hardwired to: NVIDIA GPU (for best performance)

    1x Headphone-out
    1x Mic-in
    1x Gigabit LAN/network RJ45
    1x Card reader (SD/SDHC/SDXC)
    1x Quick Release connector for TUXEDO Aquaris (beneath rubber cap)
    1x power plug (DC-in)

     

    Card reader

    Card reader (SD/SDHC/SDXC)

     

    Security

    - Kensington-Lock mounting
    - Intel Management Engine (Intel ME) can be disabled directly via the BIOS
    - Webcam & audio (only on Intel CPUs) can be deactivated directly via the BIOS
    - WLAN & Bluetooth can be deactivated directly via the BIOS


    TPM 2.0

     

    Cooling System & Fan

    Temperature controlled fan
    At low system workload, there is less heat emerging. The cooling system fans can spin accordingly slow or even turn themselves off completely. Depending on the chassis, cooling system and CPU and GPU, high to very high fan noise (air swooshing) is produced under full load. Thinner notebooks normally tend to get louder due to less cooling capacity.

    Custom performance and fan control with the TUXEDO Control Center
    With the TUXEDO Control Center you are able to control the performance and the behavior of the fans by yourself. This means that you get the ability to make your device as quiet as possible. By heavily reducing the performance you are able to set the device almost passive cooled, without any fan noise most of the time!

     

     

    Model-ID: STELLARIS1XA04 / STELLARIS1XI04



    Configure and order now


    System & Service

    Operating systems

    We install Ubuntu and TUXEDO OS (based on Ubuntu with KDE Plasma Desktop) in the latest 64-bit version with long term support.

    With our fully automatic installation WebFAI you can easily perform a Linux installation exactly as we at TUXEDO Computers do it in our production! You can choose from all distributions that we also offer in our configurator. Depending on the distribution, you have the choice between different desktop interfaces. More backgrounds and a video demo as well as detailed instructions can be found here.

     

    For "self-installers" and all who are interested, we have set up a database with downloads, instructions, tips & tricks and offer Tomte, a tool that automatically makes our adjustments under Ubuntu, elementary OS and Linux Mint:

    • Help & Support Section
    • TUXEDO Tomte

     

     

    Encrypted Installation

    On request, we install your Linux system completely encrypted. The pre-installation as dual boot with Windows is technically not possible.
    Further details as well as a detailed introduction to encryption can be found here.

     

    Windows on request

    If you don't want or can't do without Windows, we install the desired Windows version next to Linux or alone. Please understand that a dual-boot installation can take 1-2 working days longer, even though the process is fully automatic. Please also note that we provide you with a correct Windows license incl. license sticker and installation DVD!

     

    Windows Drivers

    The corresponding Windows drivers are already included as standard with every device, regardless of whether it is with or without Windows or operating system installation. Alternatively, you are free to download all Windows-Drivers from here.

     

    UEFI firmware

    With all our notebooks, you have the possibility to protect your privacy already on firmware level using the UEFI (Unified Extensible Firmware Interface).

     

    For this purpose, the following functions can be completely deactivated:

    • On Intel CPUs: Intel Management Engine (IntelME)
    • Webcam
    • On Intel CPUs: Audio (Microphone & Sound)
    • WLAN & Bluetooth

     

    In addition, our Premium UEFI firmware allows chipset-specific settings and definitions for hardware components in order to run adjust the device optimally to your use case.

     

    Please note: All notebooks built in 2021 and later do not support switching the UEFI firmware to the outdated BIOS firmware standard.

     

    Warranty

    2 years pick up and return (12 months on wearing parts like battery & power supply)

    Optional: Up to 5 years pick up and return (12 months on wearing parts like battery & power supply)

     

    All devices have a maintenance-friendly design. Depending on the model, the essential hardware components such as processor, drive, hard disks, RAM, WIFI modules etc. can be accessed via maintenance flaps or removable floor trays. Furthermore the battery is replaceable if not stated differently. Of course, even after expiration of your warranty period, we're offering replacement parts and service for many years!

     

    For warranty cases, we'll provide you with a free return label after getting in touch with us. Warranty handling is done via our technical support. Please note our warranty conditions

     

    Package Contents

    1x TUXEDO Book preinstalled & configured
    1x Power supply
    1x Power cord
    1x Recharchable battery
    1x First steps manual incl. short technical manual
    1x WebFAI USB drive (www.webfai.de) for Linux recovery
    1x Drivers for Windows downloadable
    1x For the installation of own SSDs or HDDs necessary screws



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Delivery Time Frame

The stated delivery/production times apply from Mon. to Fri. 8 a.m. - 4 p.m. and of course refer to the time of receipt of payment.

Payments

If you pay by PayPal, Amazon-Pay or credit card and successfully complete the payment process immediately after placing your order, we will ship your order within the specified time. The same applies to payment on invoice for B2B. When paying in advance, you must allow 2-3 working days for the bank to process your payment.

Pre-orders

Delays in the start of production cannot be ruled out for pre-orders. However, we make every effort to avoid these. However, should there be any deviations in the delivery date, we will inform you in good time.

 

Service & Support

Welcome to TUXEDO Support - how can we help you?

Linux at TUXEDO

Are you wondering if Linux is right for you? Our team will be happy to answer your questions and explain details about the free operating system at TUXEDO.
Let the advantages and services convince you!

Hardware

Notebook, PC, both - and which model? Our technical service team also provides advice on selection, equipment and puts together suitable offers for your technical requirements.

Questions and Answers

Frequently asked questions and the corresponding answers can be found here. If you cannot find a solution to your problem here, it is also worth taking a look at the instructions section.


Find out more

Instructions and Tips

Most situations can be solved quickly and easily by yourself. This saves you time and you can use your device directly again. We provide you with instructions, first steps and short tips for all TUXEDO models.


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System Recovery

Even in the case of a case, you don't have to rely on us: Your device can be reset to the factory settings - completely automatically! Everything is included with your order and you can get started right away.


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Technical Service

Our competent technicians are also happy to help with service requests. You have different possibilities to contact us. We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm. But also outside these times, you can contact our team with your request by e-mail.
An extra function is available in your customer account for repair requests (RMA).

 

Contact

We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm (German time). But also outside these times you can contact our team with your request by e-mail. Please include your customer number, the model name of your laptop or PC and as detailed a description of your request as possible. The more details you give us, the faster we can process your request!

We might not be able to answer questions about third party hardware or software. For questions about popular open source software (Thunderbird, Filezilla...) please contact a forum e.g. ubuntuforums.org. The research effort for application specific setup is immense and not manageable at the current time. Basic compatibility questions e.g. are of course still welcome!

An extra function is available in your customer account for repair requests (RMA).

 

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Linux compatible
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Up to 5 Years Warranty
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Immediately ready for use
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Assembled in Germany
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German Tech Support

Guidance

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Mo - Fr: 9-13 & 14-17h
+49 (0) 821 / 8998 2992

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Your Linux specialist since 2004

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Shipping costs & delivery times

We ship your order to almost all countries, in Europe mostly even free of charge! The respective shipping costs and the cost threshold above which we will cover the costs for you can be found here or for international shipping in the table below.

 


Free shipping within Germany

There are no shipping costs within Germany for goods worth €100 or more.

 

7.99 € shipping cost at max!

No matter how many small articles you order, such as USB stick card reader, LAN adapters or fan articles, with us, you pay a maximum of 7.99 € shipping costs.

  • 7.99 € shipping fee for all orders below 100 € of goods
  • Free shipping from 100 € total value of goods

You can check all occurring shipping costs or if we even deliver for free right before sending your order!

 


International delivery

Here are the shipping costs as well as the amount threshold for your order. The threshold is referring to the total amount of your order, which enables free shipping.
 

Taxes and customs outside the EU:

For orders outside the EU there might be additional duties, taxes or charges needed to be paid by the customer. These don't have to be paid to the supplier, but to local authorities. Please check for any details with your local customs or tax authorities before ordering! But as a benefit you don't have to pay German taxes, this means you save up to 19%!
Due to the Brexit and the associated changes, there may be delays of several days in customs clearance on site for deliveries to the UK. This is not within our sphere of influence, so we ask for your understanding.

 

 
⚠️   Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!
Country Shipping Fee Free Shipping From
Albania 99,00 EUR -
Andorra 59,00 EUR -
Belarus Temporarily no delivery possible 59,00 EUR -
Belgium 8,49 EUR 100 EUR
Bulgaria 15,99 EUR 160 EUR
Denmark 8,49 EUR 100 EUR
Estonia 15,99 EUR 160 EUR
Faroe Islands 129,00 EUR -
Finland 14,99 EUR 150 EUR
France 9,99 EUR 120 EUR
Greece 22,90 EUR -
United Kingdom 9,99 EUR 120 EUR
Hong Kong 199,00 EUR -
India 199,00 EUR -
Ireland 14,99 EUR 150 EUR
Island 129,00 EUR -
Italy 9,99 EUR 120 EUR
Japan 99,00 EUR -
Canada 99,00 EUR -
Croatia 34,90 EUR 500 EUR
Latvia 15,99 EUR 160 EUR
Lithuania 15,99 EUR 160 EUR
Luxembourg 8,49 EUR 100 EUR
Macau 199,00 EUR -
Malta 34,90 EUR 500 EUR
Macedonia 59,00 EUR -
Moldova 199,00 EUR -
Monaco 19,00 EUR -
Montenegro 99,00 EUR -
Netherlands 8,49 EUR 100 EUR
Norway 14,99 EUR 150 EUR
Austria 8,49 EUR 100 EUR
Poland 15,99 EUR 160 EUR
Portugal 14,99 EUR 150 EUR
Romania 15,99 EUR 160 EUR
San Marino 9,99 EUR 120 EUR
Sweden 14,99 EUR 150 EUR
Switzerland 13,99 EUR 150 EUR
Serbia 34,90 EUR 500 EUR
Singapore 199,00 EUR -
Slovakia 15,99 EUR 160 EUR
Slovenia 15,99 EUR 160 EUR
Spain (without Canary Islands) 14,99 EUR 150 EUR
Czech Republic 15,99 EUR 160 EUR
Ukraine Temporarily no delivery possible 129,00 EUR -
Hungary 15,99 EUR 160 EUR
USA including Hawaii 99,00 EUR -
United Arabic Emirates 199,00 EUR -
Cyprus 34,90 EUR 500 EUR
Qatar 199,00 EUR -
⚠️ Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!

 


Time of delivery

If not stated differently in the article's description, we deliver goods in:

  • 7-10 working days within Germany
  • 10-12 working days outside Germany

For orders paid in advance, the delivery time starts with receipt of the payment. Please keep in mind that there is no delivery on Sundays or on holidays.
For goods delivered as download, there will be no shipping fees due.
Access data for downloads are sent out via e-mail 1-3 working days after contract formation. For orders with advanced payment, we will deliver after receiving the payment. You can download the item by using the link sent to you via e-mail.

Self-pick-up of orders is not possible, unfortunately.