InfinityBook Max 15: AMD Ryzen AI 9 HX 370 | NVIDIA RTX 5070 | 99 Wh Battery | max. 128 GB RAM | USB4 - TUXEDO InfinityBook Max 15 - Gen10 - AMD - TUXEDO Computers

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    TUXEDO InfinityBook Max 15 - Gen10 - AMD

    Infinitely Mobile. Maximally Fast.

     

    The InfinityBook Max pushes the series to the next performance level by extending the InfinityBook Pro with graphically fast yet nearly equally thin and light business laptops for Work & Play.

    Equipped with performant AMD Ryzen AI processors and NVIDIA GeForce RTX graphics, the InfinityBook Max 15 provides upper mid-range computing power for software development, demanding media design, and gaming.

    Combined with up to massive 128GB RAM and a maximally large 99Wh battery, the 1.95 kg light full metal laptop is your fast CPU and GPU workstation companion for very high mobility demands.

    This TUXEDO is Tailored to Your Needs, if ...

    ... you frequently carry your notebook over long distances and are looking for fast graphics and processor performance in a particularly lightweight and compact form factor with a comfortably large screen.

    Particularly lightweight full metal power house
    Upper mid-range CPU and graphics performance
    Very bright 500 nits display:
    15.3'' | 300Hz
    Up to 128 GB RAM
    Up to 10h | 140W USB-C charging
    USB4 | 2x HDMI | 3x DisplayPort

    Rating compared to the entire TUXEDO laptop range (as of 11/2025). Longer is better.

    Web, email and office apps
     
    4K video streaming and heavy multitasking
     
    Compiling code
     
    Photo editing and graphics design
     
    Video editing
     
    Music production
     
    AI and simulations
     
    Gaming and 3D animation
     

    Lightweight and Robust Full Metal Chassis

    Despite featuring a sturdy all aluminum build, a maximally large 99Wh battery and slightly larger and heavier cooling compared to the InfinityBook Pro 15, the InfinityBook Max 15 comes in at less than 2 kg, combining a particularly lightweight and portable form factor with high performance.

    More information

    Power-Saving yet Powerful: AMD Ryzen AI 300

    The TUXEDO InfinityBook Max 15 relies on AMD Ryzen AI 300 processors which are targeted on providing a great balance of performance and low power consumption.

    More information

    Fast Graphics for Work & Play

    Dedicated NVIDIA GeForce RTX graphics cards provide around 3x to 4x the performance in the InfinityBook Max 15 compared to the InfinityBook Pro 15, transforming the compact Linux business notebook into both an lightweight gaming station for after work and a particularly portable GPU workstation for simulations, video editing, or 3D animation.

    More information

    Low Profile Cooling for up to 150 Watts

    At just 8 mm height, the InfinityBook Max 15 integrates a low-profile cooling system that keeps the business gaming ultrabook quiet and cool under light tasks and dissipates up to 150 watts from the two processors at full fan speed.

    More information

    Bright and Sharp 15.3-Inch Screen for Work & Play

    The 15.3-inch display strikes a balance between compact chassis size and a pleasantly large screen space. Thanks to its sharp pixel density, high brightness, 100% sRGB color space, and ultra-fast 300 Hz refresh rate, it is equally suitable for sophisticated demands for work, multimedia, and gaming.

    More information
    Stellaris 16 - Gen7 Mini-LED HDR Display

    99Wh Battery and USB-C Charging With 140 Watts

    Despite its very compact and lightweight housing, this business gaming notebook integrates the maximum permitted battery capacity of 99 Wh for up to 10 hours of runtime. If full performance is not required, the InfinityBook Max can also be powered via a particularly compact and lightweight 140W USB-C power supply.

    More information

    Upgradable Storage for up to 128 GB RAM and 8 TB SSD

    Two upgradable and easily accessible RAM and SSD slots give you the flexibility to increase storage capacity later or replace memory modules in case of a defect.

    After removing the bottom cover, which is covered by the warranty, both RAM and SSD slots, the Wi-Fi module, and the screwed-in battery are easily accessible for repairs or upgrades.

    TUXEDO Stellaris 16 - Gen7 | RAM & SSD Aufrüstung

    2x HDMI, 3x DisplayPort and 5x USB

    The InfinityBook Max 15 fits neatly into your work environment with rear ports for connecting up to 5 high-resolution monitors while providing a clean cable management and 3x USB-A and 2x USB-C for plenty of flexibility for peripherals.

    More information

    Lightweight and Robust Full Metal Chassis

    The InfinityBook Max is literally the infamous “wolf in sheep's clothing”: Wearing a very thin, light, and elegant matte black aluminum housing, the 15.3-inch laptop is dressed in an inconspicuous business outfit.

    TUXEDO Stellaris 16 - Gen7 von vorne und hinten

    However, under the hood hide powerful components that make the highly portable computer not only a great choice for software developers and media professionals, but also make it suitable for GPU-based workloads and after-work gaming sessions at high quality settings.

    For this, the color-adjustable keyboard backlight adds a fancy touch of gaming aesthetics, while offset positioned full-size arrow keys improve ergonomic navigation, the full-feature number pad ensures high productivity in number-crunching tasks, and rear power and monitor ports allow for a clean and distraction-free cable management.

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    Low Profile Cooling for up to 150 Watts

    Despite delivering 3x to 4x the graphics performance compared to its sibling, the Max 15 features a form factor that is nearly as thin and light as the one of the InfinityBook Pro 15.

    Vergleich InfinityBook Max vs InfinityBook Pro

    In order to dissipate the additional 50 to 115 Watts (adjustable) from the GeForce RTX 5060 or RTX 5070, the Max 15 integrates a slightly larger, but virtually equally thin and light 8mm low profile cooling, which raises the maximum power at full fan speed to 150 Watts. For reference: The diameter of a 1-Eurocent coin is double the size at 16mm!

    Vergleich InfinityBook Max vs InfinityBook Pro

    For quieter fan noise under load, CPU and GPU performance can be adjusted to the personally preferred acoustic level using the TUXEDO Control Center. If you prioritize lower fan noise over highest portability though, the Stellaris 16 runs significantly to substantially quieter while delivering the same performance thanks to superior 12mm cooling and even more power-efficient graphics cards and CPUs under load.

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    Fast Graphics for Work & Play

    Equipped with fast NVIDIA GeForce RTX 50 series graphics cards, the Max 15 is also suitable for graphically demanding workloads and PC games at high quality settings.

    Stellaris 16 mit GeForce RTX 5070 Ti, RTX 5080 oder RTX 5090

    The InfinityBook Max features NVIDIA's powerful yet affordable mid-range models in the form of the GeForce RTX 5060 and the roughly 10% faster GeForce RTX 5070, which outperform the InfinityBook Pro 15's integrated graphics unit Radeon 890M by the factor of 3x to 4x. This makes the Linux gaming business laptop a great choice for 3D animation, GPU-based calculations and PC gaming at the display's native resolution and high quality settings.

    In order to meet your personal fan noise requirements, the Total Graphics Power (TGP for short) can be freely chosen between 45 and 115 watts (RTX 5060) and 50 and 115 watts (RTX 5070) respectively using the TUXEDO Control Center.

    Grafikleistungsvergleich zwischen InfinityBook Pro 15 und InfinityBook Max 15

    For significantly to substantially quieter fans at the same performance or up to 65 % faster performance for professional 4K video editing, most complex and very memory-hungry 3D renders or latest games at highest quality settings, we recommend taking a look at the Stellaris 16 - Gen7.

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    Power-Saving yet Powerful: AMD Ryzen AI 300

    The InfinityBook Max 15 relies on AMD Ryzen AI 300 processors which are targeted on providing a great balance of performance and power efficiency.

    High-End-Power für Work & Play: AMD Ryzen 9 9955HX(3D)

    The entry-level model, the Ryzen AI 7 350, features 8 CPU cores processing up to 16 threads at 10 to 65W of power. It offers far more than enough speed for all everyday usage scenarios and even provides performance headroom for more demanding projects.

    The Ryzen AI 9 365 provides 10 cores and around 15% faster multi-core speed at 10 to 90W, while the equally powered Ryzen AI 9 HX 370 with 12 processing cores places itself ahead by another 15%.

    The Ryzen AI engine, which gives the CPU line-up their name, performs AI calculations for image or text generation, AI assistance functions, and much more, with up to 66 (AI 7 350), 73 (AI 9 365), and 80 trillion operations per second (TOPS) for the Ryzen AI 9 HX 370, locally on the computer for data protection reasons.

    Under low load, AMD Ryzen AI processors excel with very low power consumption for long battery life and quiet operation.

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    Bright and Sharp 15.3-Inch Screen for Work & Play

    The InfinityBook Max 15 comes with a 15.3-inch display, which closes the gap between the very compact but somewhat limited 14-inch screen area and the slightly larger 16-inch format.

    With a high-dpi resolution of 2560x1600 pixels in productivity-friendly 16:10 aspect ratio, a butter-smooth refresh rate of choosable 60 or 300 Hz and 100% sRGB color space coverage, the 330 x 207 mm big screen is suitable for demanding work and multimedia use, while the brightness of 500 nits ensures better readability in bright indoor or outdoor environments.

    The up to 180° tiltable display lid offers maximum flexibility for all kind of laptop stands while the privacy webcam shutter prevents unauthorized access to the 1080p webcam.

    ×

    99Wh Battery and USB-C Charging With 140 Watts

    For best mobility, the InfinityBook Max is equipped with a 99 Wh battery, which is the maximum allowed for air travel, providing the Linux business laptop with up to 10 hours of runtime, and convenient USB-C charging with up to 140 watts.

    For unleashing full performance, the laptop is powered by a particularly compact 240 watts power supply, while even smaller and lighter USB-C chargers can be used for lighter use at reduced performance.

    For an energy-saving operation, we recommend our predefined power profiles as well as the manual CPU power limit settings in our inhouse-developed TUXEDO Control Center, that comes preinstalled on your TUXEDO laptop.

    ×

    2x HDMI, 3x DisplayPort and 5x USB

    Infinite ports variety: In addition to USB4 with full Thunderbolt functionality, the InfinityBook Max 15 provides not only a second USB-C port but also a Mini DisplayPort for up to three external monitors.

    What sets the interface selection even more apart, is two HDMI ports, one of which is connected via the NVIDIA graphics and the other via the cpu's energy-efficient integrated graphics unit, raising the amount of connectable high-res monitors to a total of five.

    While both USB-C connections allow charging the Linux business laptop via USB-C Power Delivery, 3x USB-A care for compatibility with classical peripherals. The placement of the less frequently unplugged monitor and power ports to the rear, ensures a clean and distraction-free cable management.

    InfinityBook Max 15 ports left

    From left to right: RJ45 Gigabit LAN, USB-A 3.2 Gen1, USB-C 3.2 Gen2, 2-in-1 audio jack (microphone in & headphone out)

    InfinityBook Max 15 ports rear

    From left to right: HDMI (iGPU), USB4, DC-In power connector, Mini DisplayPort 2.1, HDMI (dGPU)

    InfinityBook Max 15 ports right

    From left to right: SD card reader, 2x USB-A 3.2 Gen1, Kensington Lock

    ×


    Configure and order now
    • TUXEDO InfinityBook Max 15 - Gen10 - AMD
    • TUXEDO InfinityBook Max 15 - Gen10 - AMD
    • TUXEDO InfinityBook Max 15 - Gen10 - AMD
    • TUXEDO InfinityBook Max 15 - Gen10 - AMD
    • TUXEDO InfinityBook Max 15 - Gen10 - AMD
    • TUXEDO InfinityBook Max 15 - Gen10 - AMD
    • TUXEDO InfinityBook Max 15 - Gen10 - AMD
    • TUXEDO InfinityBook Max 15 - Gen10 - AMD
    • TUXEDO InfinityBook Max 15 - Gen10 - AMD
    • TUXEDO InfinityBook Max 15 - Gen10 - AMD
    • TUXEDO InfinityBook Max 15 - Gen10 - AMD
    • TUXEDO InfinityBook Max 15 - Gen10 - AMD
    • TUXEDO InfinityBook Max 15 - Gen10 - AMD
    • TUXEDO InfinityBook Max 15 - Gen10 - AMD
    • TUXEDO InfinityBook Max 15 - Gen10 - AMD
    • TUXEDO InfinityBook Max 15 - Gen10 - AMD
    • TUXEDO InfinityBook Max 15 - Gen10 - AMD
    • TUXEDO InfinityBook Max 15 - Gen10 - AMD
    • TUXEDO InfinityBook Max 15 - Gen10 - AMD
    • TUXEDO InfinityBook Max 15 - Gen10 - AMD
    • TUXEDO InfinityBook Max 15 - Gen10 - AMD
    • TUXEDO InfinityBook Max 15 - Gen10 - AMD
    • TUXEDO InfinityBook Max 15 - Gen10 - AMD
    • TUXEDO InfinityBook Max 15 - Gen10 - AMD
    • TUXEDO InfinityBook Max 15 - Gen10 - AMD
    • TUXEDO InfinityBook Max 15 - Gen10 - AMD

    Technical Details

    Display / Monitor

    Modern displays with IPS panels have bright areas along the frame as a normal characteristic. This has hardly any influence on everyday operation, not least because the displays are optimized for daylight operation. It can only be minimized, but not completely avoided, regardless of the manufacturer and for manufacturing reasons. Details on pixel error classes can be found here.

     

    15.3'' WQXGA LED | 16:10 | 300Hz
    Type: LED backlight display, matte / non-glare
    Viewing angles: 89°/89°/89°/89°
    Refresh rates: 60 / 240 / 300Hz
    Resolution: 2560 x 1600 Pixels
    Color gamut: 100% sRGB
    Brightness: 500nits
    Contrast: 1200:1
    Additional features: MUX switch
    Display model: BOE NE153QDM-NZ2

     

    For technical production reasons, the measured values always vary slightly from panel to panel. More information

     

    Opening angle: ~ 180°

    Internal display connection (changeable via UEFI): 

    iGPU: iGPU Only or MsHybrid (NVIDIA Optimus)
    dGPU: dGPU Only (via MUX switch)

     

    Chassis

    Display lid, base unit and bottom case made of aluminum
    Display frame made of plastics

    Dimensions: width: 342 mm; height: 22 mm; depth: 236 mm
    Weight (incl. battery): 1.95 kg

    Maintenance: The bottom case is allowed to be removed by unscrewing a number of PH 0 screws for cleaning the fans, upgrading RAM, SSD, Wi-Fi or for exchanging the battery.
    Please follow our maintenance instructions

     

    Keyboard and Touchpad

    Quiet rubberdome / membrane keyboard with 4-row number pad and full-size arrow keys.
    Multicolor (RGB) per-key backlight.

    TUX super-key on all layouts!

    Glass Precision Clickpad (123 x 78 mm) with integrated buttons and multi-gesture- & scroll-function

     

    Battery & power supply

    Maximally allowed 99 Wh battery, Lithium polymer
    Changeable (screwed inside)

    Power supply units (cable socket C6):
    240watts (125 x 70 x 25 mm | 0.6 kg incl. power cable)

    Power plug:
    Type: Coaxial
    Inner diameter: 2.5mm
    Outer diameter: 5.5mm
    Length: 12.5mm



    Power can also be supplied via USB-C (USB Power Delivery | max. 140watts).
    Requirement: min. 100W (20V / 5A), max. 140W (20V / 7A)
    For more information, please have a look at our article Charging via USB-C power supply (Power Delivery DC-In).

    Battery life:
    Up to 10 hours (web browsing via Wi-Fi with reduced display brightness | NVIDIA graphics deactivated)

     

    Main processor

    AMD Ryzen AI 7 350
    (8 cores| 16 threads | max. 5 GHz | 16 MB L3 cache | 10 - 70watts*)

    AMD Ryzen AI 9 365
    (10 cores | 20 threads | max. 5 GHz | 24 MB L3 cache | 10 - 90watts*)

    AMD Ryzen AI 9 HX 370
    (12 cores | 24 threads | max. 5,1 GHz | 24 MB L3 cache | 10 - 90watts*)

    *Power limits can be freely set within in the range specified above using the TUXEDO Control Center

    Thermal compound: Honeywell PTM7958

     

    Graphics card

    NVIDIA GeForce RTX 5060 | 8 GB GDDR7 VRAM | 50 - 100W TGP (+15 W Dynamic Boost)*
    NVIDIA GeForce RTX 5070 | 8 GB GDDR7 VRAM | 50 - 100W TGP (+15 W Dynamic Boost)*

    *Power limits can be freely set within in the range specified above using the TUXEDO Control Center

    Thermal compound: Honeywell PTM7958

     

    Energy efficient CPU integrated Graphics:
    AMD Ryzen AI 7 350: AMD Radeon 860M (GPU cores: 8 |  Max graphics frequency: 3 GHz)
    AMD Ryzen AI 9 365: AMD Radeon 880M (GPU cores: 12 |  Max graphics frequency: 2.9 GHz)
    AMD Ryzen AI 9 HX 370: AMD Radeon 890M (GPU cores: 16 |  Max graphics frequency: 2.9 GHz)

    Six displays can be driven simultaneously:
    - 1x internal notebook display (iGPU or dGPU)
    - 1x HDMI 2.0 (Linux) / HDMI 2.1 (Windows) (iGPU)
    - 1x HDMI 2.1 (dGPU)
    - 1x Mini DisplayPort 2.1 (dGPU)
    - 2x USB-C (DisplayPort 1.4 | iGPU)

    Max resolution (HDMI 2.0): 3840 x 2160 @60 Hz
    Max. Resolution (HDMI 2.1): 3840 x 2160 @ 120 Hz
    Max. Resolution (DisplayPort 2.1): 7680 x 4320 @ 60 Hz | 3840 x 2160 @ 240 Hz
    Max. Resolution (DisplayPort 1.4): 7680 x 4320 @ 30 Hz | 3840 x 2160 @ 120 Hz

     

    Memory

    Type: DDR5 SO-DIMM (up to 5600 MT/s)
    Manufacturer and speed see configurator
    Default and maximum see configurator
    Performant Dual Channel mode (2 slots)

     

    Mass storage (SSD / HDD)

    Two slots for super fast SSDs in space-saving M.2 form factor

    2x M.2 2280 SSD via PCI Express 4.0 x4

     

    Communication / Network

    Wired/LAN:
    1 Gigabit LAN (Motorcomm YT6801, 10/100/1000 Mbit/s)

    Wireless/WIFI:
    Intel Wi-Fi 6 AX210:
    Interface: M.2 2230
    Wireless LAN / WLAN standards: 802.11 ac/a/b/g/n/ax
    Bands: 2.4GHz, 5GHz, 6GHz
    Communication channels: 2x2
    Transfer rate: 300 Mbit/s (2.4GHz WIFI) / 2,4Gbps (5 GHz WiFi)

    AMD RZ616 / Mediatek MT7922A22M:
    Interface: M.2 2230
    Wireless LAN / WLAN Standards: 802.11 ac/a/b/g/n/ax
    Bands: 2.4GHz, 5GHz, 6GHz
    Communication Channels: 2x2
    Transfer rate: 300 Mbit/s (2.4GHz WLAN) / 2,4Gbps (5GHz WLAN)

    Bluetooth:
    Integrated in above Intel Dual Band Wi-Fi AX210
    Version: Dual Mode Bluetooth 5.3

    Integrated in above AMD RZ616 / Mediatek MT7922A22M
    Version: Dual Mode Bluetooth 5.2

     

    Webcam / Laptop camera

    FullHD (1080p) Webcam / camera including microphone
    Camera lens shutter
    Compatible with »Windows Hello«

     

    Sound / Audio

    High Definition Audio
    2 speakers: 2x 2W
    Integrated microphone

     

    Ports

    Left side (from left to right):
    - RJ45 LAN (1 GBit/s)
    - USB-A 3.2 Gen1 (5 GBit/s)
    - USB-C 3.2 Gen2 (Hardwired to: iGPU | 10 GBit/s | DisplayPort 1.4a (up to 32.4GBit/s) | 100W PowerDelivery DC-In*)
    - 2-in-1-Audio (Microphone & headphone)

    Right side (from left to right):
    - SD card reader (SD/SDHC/SDXC | SD Express | UHS-II)
    - 2x USB-A 3.2 Gen1 (5GBit/s)
    - Kensington Lock (NanoSaver)

    Back side (from left to right):
    - Windows: HDMI 2.1 (32GBit/s | max. 4K / 120Hz)   |   Linux: HDMI 2.0 (18GBit/s | max. 4K / 60Hz)
    - USB4 (Hardwired to: iGPU | 10GBit/s | DisplayPort 1.4 (up to 32.4GBit/s) | PowerDelivery DC-In**)
    - Power plug (DC-In | 5,5 x 12,5 mm)
    - Mini DisplayPort 2.1 (Hardwired to: dGPU | up to 80GBit/s (DP80))
    - HDMI 2.1 (Hardwired to: dGPU | up to 48GBit/s | HDCP 2.3 | VRR / G-SYNC)

    *Requirement: 20V / 5A (100watts)
    **Requirement: min. 20V / 5A (100watts) | recommended: 20V / 7A (140watts)

     

    Card reader

    Full size SD card reader (SD/SDHC/SDXC)
    Speed: UHS-II
    Model: Genesys Logic GL9767

     

    Security

    - Kensington-Lock mounting
    - Webcam & audio can be deactivated directly via the BIOS
    - Wifi & Bluetooth can be deactivated directly via the BIOS
    - TPM 2.0

     

    Cooling System & Fan



    Number of fans: 2
    Size of the fans: 70mm x 8mm
    Number of heatpipes: 2
    Cooling capacity (CPU + GPU | 100% fan speed): 150W

    Temperature controlled fan
    At low system workload, there is less heat emerging. The cooling system fans can spin accordingly slow or even turn themselves off completely. Depending on the chassis, cooling system and CPU and GPU, high to very high fan noise (air swooshing) is produced under full load. Thinner notebooks normally tend to get louder due to less cooling capacity.

    Custom performance and fan control with the TUXEDO Control Center
    With the TUXEDO Control Center you are able to control the performance and the behavior of the fans by yourself. This means that you get the ability to make your device as quiet as possible. By heavily reducing the performance you are able to set the device almost passive cooled, without any fan noise most of the time!



    Configure and order now


    System & Service

    Operating systems

    We install Ubuntu and TUXEDO OS (based on Ubuntu with KDE Plasma Desktop) in the latest 64-bit version with long term support.

    With our fully automatic installation WebFAI you can easily perform a Linux installation exactly as we at TUXEDO Computers do it in our production! You can choose from all distributions that we also offer in our configurator. Depending on the distribution, you have the choice between different desktop interfaces. More backgrounds and a video demo as well as detailed instructions can be found here.

     

    For "self-installers" and all who are interested, we have set up a database with downloads, instructions, tips & tricks and offer Tomte, a tool that automatically makes our adjustments under Ubuntu, elementary OS and Linux Mint:

    • Help & Support Section
    • TUXEDO Tomte

     

     

    Encrypted Installation

    On request, we install your Linux system completely encrypted. The pre-installation as dual boot with Windows is technically not possible.
    Further details as well as a detailed introduction to encryption can be found here.

     

    Windows on request

    If you don't want or can't do without Windows, we install the desired Windows version next to Linux or alone. Please understand that a dual-boot installation can take 1-2 working days longer, even though the process is fully automatic. Please also note that we provide you with a correct Windows license incl. license sticker and installation DVD!

     

    Windows Drivers

    The corresponding Windows drivers are already included as standard with every device, regardless of whether it is with or without Windows or operating system installation. Alternatively, you are free to download all Windows-Drivers from here.

     

    UEFI firmware

    With all our notebooks you have the possibility to protect your privacy already on BIOS level. For this purpose the following functions can be completely deactivated:

    • Webcam
    • WLAN & Bluetooth

    In addition, our Premium BIOS allows chipset-specific settings and definitions for components via various profiles in order to operate the device optimally depending on its use.

    Further information can be found here in our manual.

     

    Warranty

    2 years pick up and return (12 months on wearing parts like battery & power supply)

    Optional: Up to 5 years pick up and return (12 months on wearing parts like battery & power supply)

     

    All devices have a maintenance-friendly design. Depending on the model, the essential hardware components such as processor, drive, hard disks, RAM, WIFI modules etc. can be accessed via maintenance flaps or removable floor trays. Furthermore the battery is replaceable if not stated differently. Of course, even after expiration of your warranty period, we're offering replacement parts and service for many years!

     

    For warranty cases, we'll provide you with a free return label after getting in touch with us. Warranty handling is done via our technical support. Please note our warranty conditions

     

    Package Contents

    1x TUXEDO Book preinstalled & configured
    1x Power supply
    1x Power cord
    1x Recharchable battery
    1x First steps manual incl. short technical manual
    1x WebFAI USB drive (www.webfai.de) for Linux recovery
    1x Drivers for Windows downloadable
    1x For the installation of own SSDs or HDDs necessary screws



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    Delivery Time Frame

    The stated delivery/production times apply from Mon. to Fri. 8 a.m. - 4 p.m. and of course refer to the time of receipt of payment.

    Payments

    If you pay by PayPal, Amazon-Pay or credit card and successfully complete the payment process immediately after placing your order, we will ship your order within the specified time. The same applies to payment on invoice for B2B. When paying in advance, you must allow 2-3 working days for the bank to process your payment.

    Pre-orders

    Delays in the start of production cannot be ruled out for pre-orders. However, we make every effort to avoid these. However, should there be any deviations in the delivery date, we will inform you in good time.

     

    Service & Support

    Welcome to TUXEDO Support - how can we help you?

    Linux at TUXEDO

    Are you wondering if Linux is right for you? Our team will be happy to answer your questions and explain details about the free operating system at TUXEDO.
    Let the advantages and services convince you!

    Hardware

    Notebook, PC, both - and which model? Our technical service team also provides advice on selection, equipment and puts together suitable offers for your technical requirements.

    Questions and Answers

    Frequently asked questions and the corresponding answers can be found here. If you cannot find a solution to your problem here, it is also worth taking a look at the instructions section.


    Find out more

    Instructions and Tips

    Most situations can be solved quickly and easily by yourself. This saves you time and you can use your device directly again. We provide you with instructions, first steps and short tips for all TUXEDO models.


    Find out more

    System Recovery

    Even in the case of a case, you don't have to rely on us: Your device can be reset to the factory settings - completely automatically! Everything is included with your order and you can get started right away.


    Find out more

    Technical Service

    Our competent technicians are also happy to help with service requests. You have different possibilities to contact us. We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm. But also outside these times, you can contact our team with your request by e-mail.
    An extra function is available in your customer account for repair requests (RMA).

     

    Contact

    We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm (German time). But also outside these times, you can contact our team with your request by e-mail. You will receive confirmation of receipt within approximately 15 minutes. If not, please feel free to contact us by phone. Please include your order number, the model name of your laptop or PC and as detailed a description of your request as possible. The more details you give us, the faster we can process your request!

    We might not be able to answer questions about third party hardware or software. For questions about popular open source software (Thunderbird, Filezilla...) please contact a forum e.g. ubuntuforums.org. The research effort for application specific setup is immense and not manageable at the current time. Basic compatibility questions e.g. are of course still welcome!

    An extra function is available in your customer account for repair requests (RMA).

     

    Image of Tux

    Linux compatible
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    Up to 5 Years Warranty
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    Immediately ready for use
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    Assembled in Germany
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    German Data Privacy
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    German Tech Support

    Guidance

    • Service & Support
    • B2B


    Mo - Fr: 9-13 & 14-17h
    +49 (0) 821 / 8998 2992

    About TUXEDO

    • Why TUXEDO
    • TUXEDO Control Center
    • TUXEDO Tomte
    • TUXEDO WebFAI
    • TUXEDO OS
    • TUXEDO Aquaris
    • Individual logos and keyboards

    Help & Support

    • Downloads & Drivers
    • System Diagnostics
    • Frequent questions (FAQ)
    • Instructions
    • Help with my device
    • Revocation right
    • Shipping costs & delivery times
    • Payment methods

    News & more

    • News & Blog
    • Press
    • Newsletter
    • Event Calendar
    • Jobs & Career
    • Sponsoring

    Community


    Your Linux specialist since 2004

    • Accessibility
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    • Imprint
    • Battery disposal
    • Conditions of Use

    Shipping costs & delivery times

    We ship your order to almost all countries, in Europe mostly even free of charge! The respective shipping costs and the cost threshold above which we will cover the costs for you can be found here or for international shipping in the table below.

     


    Free shipping within Germany

    There are no shipping costs within Germany for goods worth €100 or more.

     

    7.99 € shipping cost at max!

    No matter how many small articles you order, such as USB stick card reader, LAN adapters or fan articles, with us, you pay a maximum of 7.99 € shipping costs.

    • 7.99 € shipping fee for all orders below 100 € of goods
    • Free shipping from 100 € total value of goods

    You can check all occurring shipping costs or if we even deliver for free right before sending your order!

     


    International delivery

    Here are the shipping costs as well as the amount threshold for your order. The threshold is referring to the total amount of your order, which enables free shipping.
     

    Taxes and customs outside the EU:

    For orders outside the EU there might be additional duties, taxes or charges needed to be paid by the customer. These don't have to be paid to the supplier, but to local authorities. Please check for any details with your local customs or tax authorities before ordering! But as a benefit you don't have to pay German taxes, this means you save up to 19%!
    Due to the Brexit and the associated changes, there may be delays of several days in customs clearance on site for deliveries to the UK. This is not within our sphere of influence, so we ask for your understanding.

     

     
    ⚠️   Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!
    Country Shipping Fee Free Shipping From
    Albania 99,00 EUR -
    Andorra 59,00 EUR -
    Belarus Temporarily no delivery possible 59,00 EUR -
    Belgium 8,49 EUR 100 EUR
    Bulgaria 15,99 EUR 160 EUR
    Denmark 8,49 EUR 100 EUR
    Estonia 15,99 EUR 160 EUR
    Faroe Islands 129,00 EUR -
    Finland 14,99 EUR 150 EUR
    France 9,99 EUR 120 EUR
    Greece 22,90 EUR -
    United Kingdom 9,99 EUR 120 EUR
    Hong Kong 199,00 EUR -
    India 199,00 EUR -
    Ireland 14,99 EUR 150 EUR
    Island 129,00 EUR -
    Italy 9,99 EUR 120 EUR
    Japan 99,00 EUR -
    Canada 99,00 EUR -
    Croatia 34,90 EUR 500 EUR
    Latvia 15,99 EUR 160 EUR
    Lithuania 15,99 EUR 160 EUR
    Luxembourg 8,49 EUR 100 EUR
    Macau 199,00 EUR -
    Malta 34,90 EUR 500 EUR
    Macedonia 59,00 EUR -
    Moldova 199,00 EUR -
    Monaco 19,00 EUR -
    Montenegro 99,00 EUR -
    Netherlands 8,49 EUR 100 EUR
    Norway 14,99 EUR 150 EUR
    Austria 8,49 EUR 100 EUR
    Poland 15,99 EUR 160 EUR
    Portugal 14,99 EUR 150 EUR
    Romania 15,99 EUR 160 EUR
    San Marino 9,99 EUR 120 EUR
    Sweden 14,99 EUR 150 EUR
    Switzerland 13,99 EUR 150 EUR
    Serbia 34,90 EUR 500 EUR
    Singapore 199,00 EUR -
    Slovakia 15,99 EUR 160 EUR
    Slovenia 15,99 EUR 160 EUR
    Spain (without Canary Islands) 14,99 EUR 150 EUR
    Czech Republic 15,99 EUR 160 EUR
    Ukraine Temporarily no delivery possible 129,00 EUR -
    Hungary 15,99 EUR 160 EUR
    USA including Hawaii 99,00 EUR -
    United Arabic Emirates 199,00 EUR -
    Cyprus 34,90 EUR 500 EUR
    Qatar 199,00 EUR -
    ⚠️ Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!

     


    Time of delivery

    If not stated differently in the article's description, we deliver goods in:

    • 7-10 working days within Germany
    • 10-12 working days outside Germany

    For orders paid in advance, the delivery time starts with receipt of the payment. Please keep in mind that there is no delivery on Sundays or on holidays.
    For goods delivered as download, there will be no shipping fees due.
    Access data for downloads are sent out via e-mail 1-3 working days after contract formation. For orders with advanced payment, we will deliver after receiving the payment. You can download the item by using the link sent to you via e-mail.

    Self-pick-up of orders is not possible, unfortunately.