Welcome to the FAQ collection of TUXEDO Computers! Here you will find answers to the most frequently asked questions about our notebooks and computers.
We ship your order to almost all countries, in Europe mostly even free of charge! The respective shipping costs and the cost threshold above which we will cover the costs for you can be found here or for international shipping in the table below.
There are no shipping costs within Germany for goods worth €100 or more.
No matter how many small articles you order, such as USB stick card reader, LAN adapters or fan articles, with us, you pay a maximum of 7.99 € shipping costs.
You can check all occurring shipping costs or if we even deliver for free right before sending your order!
Here are the shipping costs as well as the amount threshold for your order. The threshold is referring to the total amount of your order, which enables free shipping.
| Country | Shipping Fee | Free Shipping From |
| Albania | 99,00 EUR | - |
| Andorra | 59,00 EUR | - |
| - | ||
| Belgium | 8,49 EUR | 100 EUR |
| Bulgaria | 15,99 EUR | 160 EUR |
| Denmark | 8,49 EUR | 100 EUR |
| Estonia | 15,99 EUR | 160 EUR |
| Faroe Islands | 129,00 EUR | - |
| Finland | 14,99 EUR | 150 EUR |
| France | 9,99 EUR | 120 EUR |
| Greece | 22,90 EUR | - |
| United Kingdom | 9,99 EUR | 120 EUR |
| Hong Kong | 199,00 EUR | - |
| India | 199,00 EUR | - |
| Ireland | 14,99 EUR | 150 EUR |
| Island | 129,00 EUR | - |
| Italy | 9,99 EUR | 120 EUR |
| Japan | 99,00 EUR | - |
| Canada | 99,00 EUR | - |
| Croatia | 34,90 EUR | 500 EUR |
| Latvia | 15,99 EUR | 160 EUR |
| Lithuania | 15,99 EUR | 160 EUR |
| Luxembourg | 8,49 EUR | 100 EUR |
| Macau | 199,00 EUR | - |
| Malta | 34,90 EUR | 500 EUR |
| Macedonia | 59,00 EUR | - |
| Moldova | 199,00 EUR | - |
| Monaco | 19,00 EUR | - |
| Montenegro | 99,00 EUR | - |
| Netherlands | 8,49 EUR | 100 EUR |
| Norway | 14,99 EUR | 150 EUR |
| Austria | 8,49 EUR | 100 EUR |
| Poland | 15,99 EUR | 160 EUR |
| Portugal | 14,99 EUR | 150 EUR |
| Romania | 15,99 EUR | 160 EUR |
| San Marino | 9,99 EUR | 120 EUR |
| Sweden | 14,99 EUR | 150 EUR |
| Switzerland | 13,99 EUR | 150 EUR |
| Serbia | 34,90 EUR | 500 EUR |
| Singapore | 199,00 EUR | - |
| Slovakia | 15,99 EUR | 160 EUR |
| Slovenia | 15,99 EUR | 160 EUR |
| Spain (without Canary Islands) | 14,99 EUR | 150 EUR |
| Czech Republic | 15,99 EUR | 160 EUR |
| - | ||
| Hungary | 15,99 EUR | 160 EUR |
| USA including Hawaii | 99,00 EUR | - |
| United Arabic Emirates | 199,00 EUR | - |
| Cyprus | 34,90 EUR | 500 EUR |
| Qatar | 199,00 EUR | - |
For orders outside the EU there might be additional duties, taxes or charges needed to be paid by the customer. These don't have to be paid to the supplier, but to local authorities. Please check for any details with your local customs or tax authorities before ordering! But as a benefit you don't have to pay German taxes, this means you save up to 19%!
Due to the Brexit and the associated changes, there may be delays of several days in customs clearance on site for deliveries to the UK. This is not within our sphere of influence, so we ask for your understanding.
If not stated differently in the article's description, we deliver goods in:
For orders paid in advance, the delivery time starts with receipt of the payment. Please keep in mind that there is no delivery on Sundays or on holidays.
For goods delivered as download, there will be no shipping fees due.
Access data for downloads are sent out via e-mail 1-3 working days after contract formation. For orders with advanced payment, we will deliver after receiving the payment. You can download the item by using the link sent to you via e-mail.
Self-pick-up of orders is not possible, unfortunately.
